Broken door hinge

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May 19, 2007 | 10:07 PM

yano

Thread Starter

Driver School Candidate

Joined: Aug 2005

Posts: 9

Likes: 0

From: CO

Broken door hinge

my door hasnt been shutting smoothly for about a week. I have to actually put a little down pressure on the door to get it to close smooth. i took the car to lexus and they said the door hinge is broken and its not covered by warranty. they said it either was opened too far, like on a hill or opened and the wind took it or it was forcefully opened too far and the hinge broke. they said take it to a body shop but the tab is on me. they said they have no clue how to fix it.

As far as i know i didnt do anything to damage the door.

any suggestions?

May 19, 2007 | 11:34 PM

flipside909

Lexus Connoisseur

Joined: Mar 2001

Posts: 19,882

Likes: 603

From: USA

Try another dealership to see if they will assist. If not, this is definitely a bodyshop fix. If anything they will remove and replace your hinges and refinish them.

Mar 16, 2009 | 12:43 PM

Pacwest GS

Driver School Candidate

Joined: Mar 2009

Posts: 3

Likes: 0

From: WA

Hey, just joined so I could search for this issue. My GS 350 door hinge also just broke and I am getting the same response.

Car was parked on level ground. Had been noticed the door was not closing as smoothly last couple weeks since the dash was fixed for the 3rd time (rattle).

How did things end up for you?

Mar 16, 2009 | 01:38 PM

jtrue28

Lead Lap

Joined: Sep 2008

Posts: 3,705

Likes: 234

From: #BBNine

I have a feeling Yano won't respond....he's only got 4 posts, and that was his last...

can't believe a dealership has "no idea" how to fix that. is it that hard to take the door off the hinge and put a new one on?

Mar 16, 2009 | 08:59 PM

Pacwest GS

Driver School Candidate

Joined: Mar 2009

Posts: 3

Likes: 0

From: WA

Unfortunately the door will no longer open without major damage, so the body shop today could not diagnos the problem. Basically, unless the actual hinge is factured there is no proof manufacture defect. I think the spot weld gave out. We'll see if Lexus will step up. Probally a couple grand plus issue now.