I am royaly frustrated with these ppl. I purchased a rear spoiler from Lextasy about 4 yrs ago. The 3rd brake light LED assembly did not remain sealed through those 4 yrs and stopped working. Upon inspection, the circuit board and all its components corroded and most LEDs fell off; sounds like a maraca now. I sent 3 emails in two weeks requesting a replacement part or some other solution and I received no response. Today I have called them for a straight hour (about 75 phone calls), during their support hours, to just go to voicemail continually. To top it off, their voicemail is full, so a message cannot be saved. It amazes me that ppl operate a company in this fashion. I only wish I could be that irresponsible when it came to my job.

 

maybe its been discontinued? take it up with the BBB if its that bad

 

They claim 100% satisfaction guranteed.

 

Good idea with the BBB. I checked and they scored an F. Real surprising! I am not at the formal complaint stage yet, but thanks for the suggestion.

 

BTW, they still sell the rear spoiler I have

 

I'd check to see who their vendor contact is on here..

 

I know you said you bought this 4 years ago but if u search over the boards its a well known fact (even 4 years ago) that lextasy sucks and they have bad feedback

sorry man your probably SOL, BTW why do you expect them to give you a warranty AFTER 4 years i dunno most any aftermarket companies that will do that,that long

IBTL BTW

They were a vendor themselves but they gone cause they suck and had to many issues....


guys search lextasy and you will see how bad they are, STAY AWAY FROM THEM IMHO

 

i am only going to say do a search on that shady business on clublexus and see why they were banned

 

lol, beat you to it by one minute.....

 

No warranty expected. I need a replacement part. This is not a light I can just go buy somewhere else, so maybe SOL. I should have researched these jackasses more thoroughly before buying an item as such.

 

Ya their customer service is complete BS. I would ditch that spoiler and get a JP 3piece spoiler. It looks really clean and no worries about burnt out LED or wiring etc. If you want the best fail safe 3rd brake light get the OEM one that goes right behind the rear windshield.

 

I am opting out of getting a part for this spoiler due to the responses in this thread. I have come up with a DIY solution for $40. Oh well...