Have a 2021 ES 350 ES with a cracked windshield. Waiting for an OEM windshield for 3 months. Dealer has no date they will even have shipped. What is wrong with Lexus and Toyota. This is our 5th ES and will be the last if we have to wait much longer. Anyone know what is going on? Please don’t say supply chain

 

I know I may be shot down for this, but I call Safelight. Insurance covers it, the windshield is perfect, they always understand the sensors and such. Same day replacement. Never had an issue. Have done a few cars.

 

I had a 2024 ES Ultra Luxury cracked windshield replaced by my local (southern California) Lexus dealer in early October of this year (2024). When I asked one of the service advisors about getting the cracked windshield replaced, the service advisor checked for OEM replacement availability and determined there was one in the local Lexus parts distribution facility. Wanted to take the ES right then for next day in-shop windshield replacement (and necessary ADAS recalibration) and give me a loaner to tide me over until the job was finished.

The dealership's practice was to have an outside windshield replacement specialist come in to do the physical windshield replacement part and service department techs do the recalibration part. You couldn't ask for a better job. Unless you look at the maintenance history, you wouldn't know the windshield had been replaced.

 

I don’t know why you didn’t want anyone to say supply chain but that’s the issue. I’m on Corvette Forum and people can’t get them for the C8 yet they are installing them in Bowling Green every working day of the week.

 

Stone cracked the windshield in my 2021 ES 350, also. Called Safelite. They had a Lexus made replacement for me in three days and did a perfect job. Insurance paid for everything. They’re the company preferred by Nationwide.

 

If you can't get one then it is due to supply. But why, is it because the manufacturers can't or won't order for replacement inventory.

 

Why go through a Dealer? You picked that dealer as repair shop and your insurance approved it?

This will fall into "body" work and Lexus dealers will not do it by themselves, they will sub-contract it out to a third party (local) windshield shop, from installing to re-calibrating, on paper you still go through dealer but that's all, they don't do anything, you drop off your car, they call the shop to come and do it, and you come pick it up after done.

Just reach out to few local windshield shops and ask them that you need a OEM Lexus windshield, they will work harder to earn your business, other than waiting on a Lexus dealer, nothing is 3-month wait on a popular car like the ES which has been out for 6 years now.

 

Doesn’t the OEM windshield have a coating on it?