Android Auto?
Pit Crew
Joined: Sep 2019
Posts: 175
Likes: 31
From: Ontario
Thanks for posting and letting us know. In my opinion Lexus' behavior regarding providing (or not providing) AA to it's 2019 MY owners is nothing less than disgraceful. No information is available unless you live in Espana or Australia. Those in Canada have already been told forget it, you're not getting AA unless you buy a 2020 MY vehicle. The U.S.A. is probably the largest market for Lexus cars and Lexus has chosen to treat its customers with disrespect. Coincidentally my son is buying a new Mazda CX - 30 this week WITH ANDROID AUTO...
Instructor
Joined: Jul 2007
Posts: 1,149
Likes: 89
From: New Hampshire
I was now told that neither the '19 ES F-Sport nor the '20 RC-F would be upgradable.
Pit Crew
Joined: Sep 2019
Posts: 175
Likes: 31
From: Ontario
More lies from Lexus. So theyre telling you that the ES19 from north america are not upgradeable, but the ones in Australia are?
Racer
Joined: Jan 2011
Posts: 1,353
Likes: 438
From: oh
Instructor
Joined: Jul 2007
Posts: 1,149
Likes: 89
From: New Hampshire
Racer
Joined: Jan 2011
Posts: 1,353
Likes: 438
From: oh
Instructor
Joined: Jul 2007
Posts: 1,149
Likes: 89
From: New Hampshire
Is there a point here? I have no idea what the problem is with Lexus. I only know that originally I was told both of my vehicles were upgradeable and now I'm told that they will not be upgraded. I certainly can't say that I'm happy and I've complained. I also let them know that there are many PO'd customers out here
Racer
Joined: Jan 2011
Posts: 1,353
Likes: 438
From: oh
Just seeking clarification. There's enough rumor and confusion around this topic. Vague and ambiguous comments just add to it.
I agree. The whole thing just doesn't add up. I'm convinced there must be a lot more to the story.
Consider the source. If it's a salesman, that's worthless. If it's a Lexus representative over the phone, even that's worth nothing.
I don't think Lexus cares. That's why I say the best way to address Lexus's hypocrisy here is to find out what Lexus Australia is doing and just do it yourself.
I have no idea what the problem is with Lexus.
I only know that originally I was told both of my vehicles were upgradeable and now I'm told that they will not be upgraded.
I certainly can't say that I'm happy and I've complained. I also let them know that there are many PO'd customers out here
Lexus Test Driver
Joined: Dec 2012
Posts: 5,290
Likes: 1,581
From: SE PA
I just checked the Lexus Spain web page and here's what they say about a retrofit over there. Free for cars w/o navigation right now, Free for cars with navigation in June 2020.
Notice that the upgrade is available for ES cars produced from October 2018...
Notice that the upgrade is available for ES cars produced from October 2018...
NEW MODELS WITH APPLE CARPLAY ™ AND ANDROID AUTO ™ SERIES
The first model that incorporates Apple CarPlay ™ and Android Auto ™ series is the new RX 450h MY20, which is scheduled for October 2019.
The UX 250h, NX 300h, ES 300h and RC 300h models will incorporate it as standard in their MY20 range available from December 2019.INSTALLATION IN YOUR LEXUS AUTHORIZED CENTER
Lexus, in line with its philosophy Omotenashi, so install free Apple carplay ™ and Android ™ Auto on supported vehicles.
In your next maintenance, your Lexus Authorized Center will update your multimedia system software, installing Apple CarPlay ™ and Android Auto ™ at no cost to you.VEHICLES COMPATIBLE WITH APPLE CAR PLAY ™ AND ANDROID AUTO ™
The models compatible with the installation of Apple CarPlay ™ and Android Auto ™ in your Lexus Authorized Center are:
- UX (version MY19 and MY20) produced from March 2019
- NX (version MY18, MY19 and MY20) produced from September 2017
- ES (version MY19 and MY20) produced from October 2018
All other Lexus models are not compatible with the installation of Apple CarPlay ™ and Android Auto ™.STARTING DATES OF THE INSTALLATION CAMPAIGN
The installation campaign in its Lexus Authorized Center of the new software on compatible vehicles has begun in December 2019 for vehicles WITHOUT Navigator, and in June 2020 for vehicles WITH Navigator.
If your vehicle is compatible, we will perform the update for free on your next maintenance at your nearest Lexus Authorized Center- I'll save you a trip to Google to find out what Omotenashi means:
- Omotenashi. In Japan, there is a deep-rooted culture, which comes from sado (tea ceremony), called omotenashi, meaning to wholeheartedly look after guests. The term is a microcosm of the country itself, representing the Japanese mindset of hospitality centring around care rather than expectation.
Last edited by bc6152; Jan 8, 2020 at 03:34 PM.
Pit Crew
Joined: Sep 2019
Posts: 175
Likes: 31
From: Ontario
- I'll save you a trip to Google to find out what Omotenashi means:
- Omotenashi. In Japan, there is a deep-rooted culture, which comes from sado (tea ceremony), called omotenashi, meaning to wholeheartedly look after guests. The term is a microcosm of the country itself, representing the Japanese mindset of hospitality centring around care rather than expectation.
Rookie
Joined: Apr 2019
Posts: 67
Likes: 12
From: CA
Reply from Lexus USA
Note this reply from Lexus to my request for an explanation of why the Android Auto retrofit is available to 2019 ES 350 owners in Australia and Spain, but not in the US:
Thank you for your response, and I it is my genuine regret that the response did not meet your expectations.
Lexus USA only handles inquiries or concerns for vehicles sold in the continental United States and manufactured to U.S. specifications, therefore, I am unable to offer an explanation or comparison about the product planning and/or product availability for Lexus models of a different region.
We hope you understand, and appreciate you for providing your candid feedback which has been captured here at the Lexus National Headquarters.
Sincerely,
Winter
Lexus Guest Experience Center
Customer By CSS Email (01/09/2020 03:08 PM)
Thank you for your response, and I it is my genuine regret that the response did not meet your expectations.
Lexus USA only handles inquiries or concerns for vehicles sold in the continental United States and manufactured to U.S. specifications, therefore, I am unable to offer an explanation or comparison about the product planning and/or product availability for Lexus models of a different region.
We hope you understand, and appreciate you for providing your candid feedback which has been captured here at the Lexus National Headquarters.
Sincerely,
Winter
Lexus Guest Experience Center
Hello Winter --
Although your prompt response is greatly appreciated, its content is disappointing.
Can you or one of your Lexus colleagues explain why Lexus would make this retrofit available in Australia and Spain (and perhaps other countries as well) and not provide it to Lexus owners in the United States? There must be a reason.
Many thanks.
Although your prompt response is greatly appreciated, its content is disappointing.
Can you or one of your Lexus colleagues explain why Lexus would make this retrofit available in Australia and Spain (and perhaps other countries as well) and not provide it to Lexus owners in the United States? There must be a reason.
Many thanks.