Can't log into Lexus Drivers.
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
Can't log into Lexus Drivers.
I tried to log in today and it wanted to send a code to my email.
I never got the code.
I asked it to resend the code, still never got anything.
I was able to log in a few weeks ago.
I never got the code.
I asked it to resend the code, still never got anything.
I was able to log in a few weeks ago.
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
I also can't "build my Lexus" on their site.
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
Last time I tried was on April 22nd. It worked then.
However, prior to that in early April, I had another problem with logging in. They said it would be fixed on April 22nd, and they were right.
This is a new problem I'm having now.
@Rob6656, if you're able to, call Lexus so they are more aware of these issues.
However, prior to that in early April, I had another problem with logging in. They said it would be fixed on April 22nd, and they were right.
This is a new problem I'm having now.
@Rob6656, if you're able to, call Lexus so they are more aware of these issues.
Pit Crew
Joined: Jul 2012
Posts: 225
Likes: 51
From: UT
I called and the guy said he would send in a ticket to the tech something department and they would get back to me in a couple of days.
Last time I tried was on April 22nd. It worked then.
However, prior to that in early April, I had another problem with logging in. They said it would be fixed on April 22nd, and they were right.
This is a new problem I'm having now.
@Rob6656, if you're able to, call Lexus so they are more aware of these issues.
However, prior to that in early April, I had another problem with logging in. They said it would be fixed on April 22nd, and they were right.
This is a new problem I'm having now.
@Rob6656, if you're able to, call Lexus so they are more aware of these issues.
Last edited by Rob6656; May 15, 2021 at 01:52 PM.
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
For me, they would not give me a timeline. They just kept saying there is no time table to which we'll get back to you. Not a few days, not a week, etc.
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Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
I also can't "build my Lexus" on their site.
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
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Advanced
Joined: Dec 2017
Posts: 621
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From: 🇨🇦
Id suggest all of you take a few days, or a few weeks off, and then come back to see if anything’s changed. If not, then carry on, spend a little more time doing other things, like a nice glass of wine on the porch, or spending time with your family. Logging into a website ain’t that important, it’s only a car.
Pole Position
Joined: May 2013
Posts: 2,895
Likes: 838
From: Idaho
I also can't "build my Lexus" on their site.
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
Either it asks me for my zip code, then doesn't do anything.
Or says "building your Lexus" and just hangs, not advancing.
I tried 3 different browsers.
https://www.lexus.com/build-your-lex...15/buildId/102
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
I tried starting from the home page, then going to build your car, but I run into the same issue.
Lead Lap
Joined: Aug 2013
Posts: 4,279
Likes: 1,034
From: Illinois
You don't need to go to the Lexus Drivers site to "build your Lexus". You can just go to the Lexus website (www.Lexus.com), select a car model, and, then, select "build".
Pole Position
Joined: May 2013
Posts: 2,895
Likes: 838
From: Idaho
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
You don't need to go to the Lexus Drivers site to "build your Lexus". You can just go to the Lexus website (www.Lexus.com), select a car model, and, then, select "build".
The case manager was able to reproduce it today. He said he noticed that depending on which zip code he entered, he'd encounter the same thing.
As a work around, he suggested going to "find your dealer" first, then trying to build.
Thread Starter
Instructor
Joined: Dec 2013
Posts: 755
Likes: 22
From: CA
I was encountering issues with this same thing the past few days.