3rd windshield in a month!
#1
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3rd windshield in a month!
I had a crack in my original windshield that needed to be replaced. I took it in and it was replaced under my insurance policy. Within a couple of days, I noticed a tick and creak coming from the top of the windscreen area. Took it back in and they replaced it without any fuss. Picked it up and noticed the same noise again..this time a little louder than before. Back once again, and they replaced it for the 3rd time...work was done this time by their head installer/trainer. Same problem again! I had taken it in to the Lexus dealer with the second replacement, and the Service Manager indicated a defective windshield or improper installation.
So, what to do now? I am upset to say the least that they are unable to figure out what the problem is and solve it. Does anyone have any ideas as to why this is still occurring? The original was replaced in all instances with Pilkington glass.
Help!
So, what to do now? I am upset to say the least that they are unable to figure out what the problem is and solve it. Does anyone have any ideas as to why this is still occurring? The original was replaced in all instances with Pilkington glass.
Help!
#2
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I'm not totally sure but have an 07 UL and as you are aware the windshield is not the same shape as the standard ES. The top of the windshield is shaped differently and the top moulding is completely different. I know some of the local franchise glass companies do not have the original style moulding. I don't think there is anything necessarily wrong with theirs but I had my windshield replaced and I gave them the lexus mouldings because I wasn't happy with what they were going to use. They only run about $50 and I haven't had any noise or problems from the Pilkington glass that they used. Another point is they don't replace the glass stoppers that position the vertical axis of the glass. At least they didn't at the shop I took mine to. Good luck
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I'm not totally sure but have an 07 UL and as you are aware the windshield is not the same shape as the standard ES. The top of the windshield is shaped differently and the top moulding is completely different. I know some of the local franchise glass companies do not have the original style moulding. I don't think there is anything necessarily wrong with theirs but I had my windshield replaced and I gave them the lexus mouldings because I wasn't happy with what they were going to use. They only run about $50 and I haven't had any noise or problems from the Pilkington glass that they used. Another point is they don't replace the glass stoppers that position the vertical axis of the glass. At least they didn't at the shop I took mine to. Good luck
Can you tell me more about the moldings that were replaced? Where abouts are they located on the windshield? I just had a look at my car and saw that neither the top, nor the sides have any type of replaced molding. Would it be possible for you (or anyone) to post some pictures showing what the moldings look like and where they are located?
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Thanks for the reply Bob.
Can you tell me more about the moldings that were replaced? Where abouts are they located on the windshield? I just had a look at my car and saw that neither the top, nor the sides have any type of replaced molding. Would it be possible for you (or anyone) to post some pictures showing what the moldings look like and where they are located?
Can you tell me more about the moldings that were replaced? Where abouts are they located on the windshield? I just had a look at my car and saw that neither the top, nor the sides have any type of replaced molding. Would it be possible for you (or anyone) to post some pictures showing what the moldings look like and where they are located?
#7
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Thank you very much Bob, that is very helpful.
Update: I have been in contact with my insurance company and they are willing to have it looked at and repaired by the dealer. I hope that this will finally resolve the issue.
Update: I have been in contact with my insurance company and they are willing to have it looked at and repaired by the dealer. I hope that this will finally resolve the issue.
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250, 300, cracked, es350, glass, gs, installation, is300, lexus, molding, pilkington, ultra, windshield