2009 ES350

When I'm entering the address or telephone of the destination, the screeen freezes if I pause for too long. Same thing happens with bluetooth system. Unless I enter the phone number without long pauses, screen freezes.

I then have to go back to menu and start over after a few minutes. Is this normal?

 

I drove an 09 ES350 for 3 years, and never experienced the problem you're describing. If the car under warranty, I'd suggest going in for service. Perhaps they need to update the firmware for the NAV system?