My 2015 ES300h, bought new, has 111,787 miles on it, is well maintained, and has been virtually trouble free. Yesterday I brought it to a dealer (not the one I bought it from although I have bought two other new vehicles there) for an oil and filter change. A "Multi-Point Vehicle Inspection" was done and "Found Issues" were noted as "Lower control arm bushings are cracked and have excessive play," "Lower ball joints are oozing grease," "A/C Evaporative Service", and "Perform Throttle Body and Fuel Injection Service." Parts $1,104.82, Labor $3,252.41, Tax $85.61, Estimate Cost $4,442.84.

Today I brought my vehicle to a suspension shop and the technician found no issue with the lower control arm bushings or lower ball joints, and opined that the other recommendations were unnecessary. He stated that the dealer recommends this strictly based on mileage on the vehicle.

Last year this same dealer recommended transmission fluid exchange , coolant exchange, hybrid fan cleaning, throttle body and fuel injection service, and AC evaporator service for $1,845.03, all of which I declined.

Has anyone else experienced this? I realize that they need to pay for the coffee and snacks, all of which are less than before the pandemic, but this is no way to treat a long standing (since 1990) customer.

These horror stories abound. Another member with a 2013 was asked if he wanted the "rear differential service" while he was in for an oil change or something else. He declined and proceeded to inform the service writer that his car didn't have a rear differential... Good on ya for declining all of these BS services. Imagine now a 60 Y.O. woman who brings her car in for an oil change and gets screwed by this service writer and pays $4400.00.

Name the dealer

Women, especially older widows, are preyed upon at these dealerships.

I sent you a private message.

They don't get nick-named "stealerships" for nothing.

That, sir, is accurate. They do it with a straight face too.

This is what you get for being a loyal customer.
its a sad story, but very common. They must find things that are wrong, its required as part of their job, or they get let go.

It is out and out fraud.

Yeah, do other people a favour

While I often times agree with the term "stealership", I think their first recommendation was on spot if never having been done prior. These items are all normal or common maintenance items. I cannot opine on the second recommendation other than that if your car has 100k mi on it, its probably time to do needed suspension/chassis maintenance. In my experience with 5th gen these cars need struts, bushings and so on @ 120k mi to get you back to that factory ride feel. Many people do not notice because they have driven the car all that time, but after the work is done you will feel a night and day difference.

At 100k mi you absolutely should be changing your coolant for sure, the hybrid fan cleaning should also be done or inspected at recommended intervals. This fan can single handily save your Hybrid battery's life!
Why mess with that...
Transmission fluid should be done @ or under the 100k mark as well, along with a good throttle body cleaning. I would NOT FLUSH the trans, I would do fluid change and if it has a filter a filter change.

I guess the easiest thing to do is to say the dealers first recommendation was on spot for your mileage. I would STRONGLY reconsider and get these items done, they are mostly easy to yourself. When it comes down to brass taxes, you are truly gambling with reliability of your vehicle and when the coolant causes corrosion from not having been maintained. You will have a FAR more expensive bill to rebuild the entire cooling system and pray the coolant galleys in the block and heads are ok.

Just remember that ANY GOOD TOYOTA mechanic that is familiar with the Camry and Avalon will know their way around an ES, you may be able to find a more reasonable labor rate by finding your "local TOYOTA guru" and talking with them. FWIW, For me I try to justify the LEXUS labor rate value proposition by considering the built in interior detail, wash n wax, loaner car and free pick up n delivery. But... those items are more important to me than most due to my work schedule.