Horrible dealer experience, need help
Thread Starter
Rookie
Joined: May 2019
Posts: 40
Likes: 8
From: TX
Good luck with that, I assume the GM you talked to is Paul? Hopefully he can take care of it. I always got my Lexus vehicles service there since my friend worked there and it was great. Sad thing is I never bought a car from them. I tried a couple times but the process for me wasn’t good so I always went elsewhere.
A clarification....is the payoff issue you mentioned because your LX is a used vehicle the dealer took in trade and they are having a problem getting the title? Or is the payoff issue on a vehicle that you traded in and the dealer is having an issue getting the title on that vehicle? Or another issue?
Also, does your paperwork on the LX include a Bill of Sale?
Also, does your paperwork on the LX include a Bill of Sale?
I need to double check the paperwork I have, I'll do it once I get back home, but I'm sure it's there.
Thank you
Pole Position
Joined: Sep 2002
Posts: 3,242
Likes: 187
From: New York
It's possible your paperwork got lost in the mail or sitting under someone's desk in the TX DMV. They said they sent the paperwork. Was it certified mail? Ask them to prove it. Otherwise, do it yourself.
Thread Starter
Rookie
Joined: May 2019
Posts: 40
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From: TX
Right now I'm waiting for a call back from the general manager
Racer
Joined: Nov 2017
Posts: 1,583
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From: Ohio
If the GM doesn't give you immediate satisfaction, you need to file a complaint with whatever board in Maryland issues licenses to dealers. Dealers must have a license to operate. Complaining to the licensing board is likely the quickest way to success here.
Thread Starter
Rookie
Joined: May 2019
Posts: 40
Likes: 8
From: TX
I'll be getting a call from Lexus USA on Monday and I will go from there.
At this point, I'm ready to call the state and going to a lawyer, 8 months is a bit too much
Driver School Candidate
Joined: Mar 2021
Posts: 48
Likes: 20
From: Ohio
In the case of a new car, the factory MSO needs to be properly executed from the dealer and given to the licensing authorities to register the car. On a used car, a properly executed title must be presented. The buyers order or bill of sale is not adequate to title and register the vehicle.
Lexus Champion
Joined: Apr 2007
Posts: 11,001
Likes: 85
From: Southeastern PA
also, i wouldn't expect a maryland dealer to get you texas tags and a plate. 
do you have a lawyer friend? might be time to get a certified letter to the dealer laying out the situation and what you want/expect to happen (based on what they committed to, in writing, not what you wish).
do you have a lawyer friend? might be time to get a certified letter to the dealer laying out the situation and what you want/expect to happen (based on what they committed to, in writing, not what you wish).
Lexus Champion
Joined: Apr 2007
Posts: 11,001
Likes: 85
From: Southeastern PA
do you have the title/lien?
why does an out of state dealer have to submit paperwork to get it registered in your state. When I got the viper from cali, i brought the bill of sale, receipt to the courthouse, cali title/lien, signed a check for taxes and later got a texas title. Dealer sent me receipts and paperwork and I had to go to the courthouse myself.
why does an out of state dealer have to submit paperwork to get it registered in your state. When I got the viper from cali, i brought the bill of sale, receipt to the courthouse, cali title/lien, signed a check for taxes and later got a texas title. Dealer sent me receipts and paperwork and I had to go to the courthouse myself.
Purchased a Vehicle Outside of Texas
A vehicle must be titled in your name within 30 days of the date of sale to avoid delinquent transfer penalties. Additionally, you must register the vehicle within 30 days of bringing the vehicle to Texas, and the vehicle must pass a Texas inspection before it can be registered. After having it inspected, take the following to your county tax office to title and register the vehicle:
A vehicle must be titled in your name within 30 days of the date of sale to avoid delinquent transfer penalties. Additionally, you must register the vehicle within 30 days of bringing the vehicle to Texas, and the vehicle must pass a Texas inspection before it can be registered. After having it inspected, take the following to your county tax office to title and register the vehicle:
- Proof of Inspection (Vehicle Inspection Report)
- Proof of liability insurance meeting State of Texas minimum requirements
- The vehicle's odometer reading if it is required
- An original out of state title or other valid ownership evidence
- Proof of sales tax payment or current foreign/military ownership document
- Completed Application for Texas Title and/or Registration (Form 130-U)
- The following fees:
- Registration fee (base fee of $50.75 for passenger vehicles and light trucks),
- Title application fee of $28 or $33, depending on the county,
- State portion of the vehicle inspection fee (up to $30.75)
- Local county fees (up to $31.50)
- 6.25% vehicle sales tax,
- $1 Insurance verification fee
- $4.75 processing and handling fee
Last edited by 4TehNguyen; Jul 18, 2021 at 04:43 PM.
Thread Starter
Rookie
Joined: May 2019
Posts: 40
Likes: 8
From: TX
In the case of a new car, the factory MSO needs to be properly executed from the dealer and given to the licensing authorities to register the car. On a used car, a properly executed title must be presented. The buyers order or bill of sale is not adequate to title and register the vehicle.
No call back from the GM for me so far.
do you have the title/lien?
why does an out of state dealer have to submit paperwork to get it registered in your state. When I got the viper from cali, i brought the bill of sale, receipt to the courthouse, cali title/lien, signed a check for taxes and later got a texas title. Dealer sent me receipts and paperwork and I had to go to the courthouse myself.
why does an out of state dealer have to submit paperwork to get it registered in your state. When I got the viper from cali, i brought the bill of sale, receipt to the courthouse, cali title/lien, signed a check for taxes and later got a texas title. Dealer sent me receipts and paperwork and I had to go to the courthouse myself.
I specifically asked TX DMV if I need to do that and I was told quote:" Unless youve been instructed by the dealer and was handed all the paperwork, you do it yourself, otherwise they need to file it for me.
So far all Im being told is that they have filed all the paperwork for me and just waiting, but 8 months is a bit of stretch at that point.
Lexus Champion
Joined: Apr 2007
Posts: 11,001
Likes: 85
From: Southeastern PA
Thread Starter
Rookie
Joined: May 2019
Posts: 40
Likes: 8
From: TX