Volvo wins Premium Brand
Hyundai wins Mainstream Brand

 

BMW and MINI could not be any more opposite on the spectrum. Most of the technology is more or less the same like menu items (layout is different), but unlike BMW's iDrive the MINI infotainment selector twists counter clockwise and I find it frustrating why it has to be different.

(non navigation shown)

 

I remember similar disparities between Toyota and Scion and rated quality, even though Scions were made in Japan and typically to a better fitment standard then. A lot may have to do with the owner demographics and expectations, etc.

I'm glad more OEMs are putting in the rear camera display mirrors. Huge benefit for the family haulers.

 

It's funny that for all the crap journalists give Lexus for their infotainment systems, they still rank significantly higher than most other brands including Toyota. Though that might say more about the expectations of the average Lexus buyer than the actual usability of the system.

Conversely, Audi's new MMI touch system was widely praised by the media but has been getting absolutely savaged in these consumer surveys. I guess we can conclusively label it as a failure. And that doesn't bode well for Mercedes' new S-Class which uses a similar all-touch layout. Mercedes and Audi customers overlap.

 

Nice job by Cadillac.

 

That's becoming more and more necessary with SUVs, crossovers, and hatchbacks, simply because people sometimes fill up the rear with so much junk that it actually blocks the rear-view mirror. The camera/mirror, of course, by-passes that.

 

Not surprising. The auto-press is often at odds with much of the buying public themselves.

 

indeed.

IE I find Porsche multimedia to be much nicer than Audi's, yet it is absolutely bottom rated here.

 

Interesting topic.
I remember when iDrive came out on the 2001? 7-series, it was harshly derided by the motoring press. Fast forward 14 years later, I found its implementation on an i3 to be elegant and intuitive.
No idea what the newer cars of other brands are like. I have a 2010 LS now so its in the stone age by the most modern automotive infotainment standards. It works ok for me but the navigation function is atrocious.

And I'm surprised that Tesla isn't leading the pack here. Their computing technology is supposed to be many generations ahead of the best of the rest.

 

lexus is only ranked above audi in the luxury brands. i'm sure the new ES and RX refresh helped a lot.

they may have a powerful computer but the tesla's lack several mainstream features like gauges in front of the driver but more seriously, lacking surround view camera is one huge oversight. also no apple carplay or android auto. i'm sure they were too busy programming a fart cushion feature instead

 

They are number 2 on that list by score. Tesla's system is extremely responsive and fast. The issue is that it has to control EVERYTHING so definitely more complex than most of its competitors. Once you get the hang of it, extremely simple and very intuitive. I doubt it will ever have Carplay or Android on it simply because they treat the car as a platform and plan to monetize services and software on it.

 

as much as people say they dont like the lexus infotainment it was only around the average here?

 

It seems like JDP keeps coming up with additional rankings and rewards so that each manufacturer gets their day in the sun and the chance to brag about it in their advertising (generating profit for JDP). These rewards are meaningless participation trophies in my book.

 

YouTube star Zebra Corner does a great job of mocking JD Powa in his videos

 

I agree that these so-called "Surveys" are getting more and more murky in their nature, and they probably mean less and less as time goes on. That's partly because, as vehicles get more and more more complex, what the surveys cover end up overlapping each other more and more. And the results are confusing....vehicle-brands and nameplates keep shuffling their rank-positions around like chess-pieces on a board.