Genesis changes its mind on retail plans
Pole Position
Joined: Jan 2004
Posts: 2,704
Likes: 6
From: Florida
Sorry, but as appealing as these new Genesis models may appear, I would not dare step foot on a Hyundai dealership only to be greeted by some sales kid who just sold a Hyundai Accent to a subprime barrower. Not to mention the poor service departments. Luxury buyers in this class expect a Lexus-like dealership experience or something more inline with the German dealerships, and they should get more if expected to part with $50K-$80K in coin.
Call me a snob if you will but most buyers in this class will agree.
You dropped the ball Genesis! Your cars will forever be linked to low cost family sedans as long as they share the same dealerships and salesmen. I guess the Hyundai dealership owners threatened lawsuits so they go their way.
Call me a snob if you will but most buyers in this class will agree.
You dropped the ball Genesis! Your cars will forever be linked to low cost family sedans as long as they share the same dealerships and salesmen. I guess the Hyundai dealership owners threatened lawsuits so they go their way.
Lexus Fanatic
Joined: Jan 2005
Posts: 20,206
Likes: 253
Yeah I don't go into the 'Monthly Sales' thread much lol. Doesn't matter though, Lexus, Benz, and BMW tend to trade months from time to time. As far as I'm concerned they are top three, whatever order doesn't matter much. Lexus slipped a few years ago. But they have had much success with the redesigned RX and refreshed NX. Even the ancient GX posts good numbers. As much as people hate on the Spindle, and as you're bolstering my argument with your post, sales are doing great for Lexus.
As to the Hyundai, I am sure they can succeed with Genesis... but it requires a lot of money going into dealers and product, and advertising for next 10 years before they can get to that 10k+ per month sales territory. Not sure if their shareholders will have patience since their results in US are bad.
Lexus Champion
Joined: Oct 2008
Posts: 1,874
Likes: 3
From: Canuckistan
I have said repeatedly that Genesis is not going to succeed. IMO, they will only go as far as the Hyundai/KIA will go. If Hyundai and KIA cannot command Toyota or Honda type prices (and they are not) then no matter how hard Genesis tries, they will fail (no matter the solidness of the dashboard is
) Lexus only succeeds IMO because Toyota is one of the top 10 brands in the world along side Apple, Microsoft, Coca-Cola and others.
good move by hyundai. trying to be 'exclusive' when sales are anemic (unless you're ferrari or rolls royce 
) is not a winning path.
there will be time to get pickier when the genesis line-up expands, and if sales pick up then if hyundai does decide to get pickier, many dealers will be able to make the expansion because the sales will justify it... chicken and egg. times are COMPLETELY different from when lexus launched.
) is not a winning path.there will be time to get pickier when the genesis line-up expands, and if sales pick up then if hyundai does decide to get pickier, many dealers will be able to make the expansion because the sales will justify it... chicken and egg. times are COMPLETELY different from when lexus launched.
No one thinks all those Engine recalls last year has anything to do with the current Slow sales of all Hyundai's Produces? I do.
Normally you go from the Sonata (ex.), to another, or up the Ladder to the Genesis........ But not if you are unhappy that your Previous Car, and Company had Major problems. And didn't try to resolve them for customers, and denied Warranty Claims in the Service Dept. Like Engines. Not the best for New or repeat Owner Loyalty. Even tho I think Hyundai now has it together.
Normally you go from the Sonata (ex.), to another, or up the Ladder to the Genesis........ But not if you are unhappy that your Previous Car, and Company had Major problems. And didn't try to resolve them for customers, and denied Warranty Claims in the Service Dept. Like Engines. Not the best for New or repeat Owner Loyalty. Even tho I think Hyundai now has it together.
Advanced
Joined: Jun 2017
Posts: 517
Likes: 44
From: Earth
Unless it's a new construction Lexus-like dealerships are stuck in early '00s at very best and at least 10 years behind proper German dealership. You can't find one contemporary Lexus dealer in south Florida from JM wholesale which is as bland as it can get to ****show of North Miami that is so cramped and stacked with thick dark brown lifeless wood cubicles and a random piano just thrown in there on the floor to "support" the lifestyle. Whole cream and wood theme that's been the standard in US for Lexus dealerships is so done in 2018, it's like ten years overdue if you ask me. They really need to do something about it. Take a look at Japanese Lexus showrooms to see how it should be in US as well.
Lexus Champion
Joined: Apr 2007
Posts: 10,988
Likes: 81
From: Southeastern PA
Sorry, but with autocorrect on every electronic device, these spelling errors are not going away.
Lexus Fanatic
Joined: May 2012
Posts: 67,916
Likes: 3,840
From: Maryland
Lexus has slipped somewhat but they are still overall pretty good. They are too big now (IMO) to give that 'personalized' experience like they once did now like they did when they first started. It's a great story though:
How a recall earned Lexus a top reputation
Source
How a recall earned Lexus a top reputation
Source
Lexus service in 2018 is a big blah IMHO.
Moderator
Joined: Nov 2016
Posts: 9,590
Likes: 4,784
From: GA
Seems at least Genesis is off on the right foot by not requiring me to drive to the Hyundai dealership for service.
Lead Lap
Joined: Apr 2002
Posts: 4,892
Likes: 14
From: Virginia
No, does anyone actually read the article? Hyundai corporate is still requiring Genesis dealers to establish their own separate facilities, they are just opening up the opportunity to do so to all existing Genesis selling Hyundai dealers. They had previous stated it would be limited to just 100 dealers.
