Why 5k/6 month service schedule?
Pole Position
Joined: Jul 2010
Posts: 2,942
Likes: 182
From: Los Angeles, CA
Lexus Test Driver
Joined: Sep 2016
Posts: 8,564
Likes: 389
From: PA
Lexus > BMW in customer service attitude, but BMW > Lexus in issuance of loaners and cost of service
Lexus Champion
Joined: Nov 2013
Posts: 13,198
Likes: 1,845
From: WA
The Lexus policy is a free loaner for any service of 8 hours or greater (it's in your warranty guide). From there, it varies by dealership. My dealer's policy is a free loaner with any service 2 hours or longer, though they've often provided me a loaner for services that are shorter than 2 hours. They also have a shuttle.
Driver
Joined: Feb 2006
Posts: 199
Likes: 6
From: Illinois
My dealer came to my house to pickup the RX and dropped it off. There was no charge for the 5k service or pickup and drop off.
One of the many reasons I replaced my previous RX with a new RX. Lexus and the dealer continue to earn my business.
One of the many reasons I replaced my previous RX with a new RX. Lexus and the dealer continue to earn my business.
Pole Position
Joined: Jul 2010
Posts: 2,942
Likes: 182
From: Los Angeles, CA
No, I dunno what other marques are recommending with regard to oil change frequencies nor type of oil used, but Lexus Is recommending oil changes every 10k miles with synthetic. Mobil 1 synthetic is what dealers use I believe.
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Lexus Test Driver
Joined: Sep 2016
Posts: 8,564
Likes: 389
From: PA
The Lexus policy is a free loaner for any service of 8 hours or greater (it's in your warranty guide). From there, it varies by dealership. My dealer's policy is a free loaner with any service 2 hours or longer, though they've often provided me a loaner for services that are shorter than 2 hours. They also have a shuttle.
But being serious, this is convenient in that even if your service is $63, you can still get to work maybe 1/2 late. And no rush to return the car, keep it 2-3-5 days if you really need to. My car is a 2007 and has long been out of warranty. Had a loaner for 4.5 months in 2016 while my car sat in my garage waiting for an airbag. Different philosophy. Again, the waiting areas reflect the difference. BMW empty. Lexus full.
Lexus Test Driver
Joined: Sep 2016
Posts: 8,564
Likes: 389
From: PA
I know it's often unavoidable, but I prefer the dealer to not drive my car on public roads (my BMW dealer was remodeled, so today, once the vehicle enters the drop off area, it never goes back outside, even overnight as the storage is indoors/multi-level (of course unless it has to be road tested), I've seen all the youtubes, and although they are the exception, **** happens....
Pole Position
Joined: Jan 2006
Posts: 2,816
Likes: 7
From: UK
When I had my Lexus they were all on 10k miles service intervals. All Lexus sold in Europe are. That said, BMW and Audi etc have moved the game on and are on variable servicing which in my case means a service every 18k miles. Lexus needs to catch up as 10k service intervals with a major service every 20k gets very expensive.
Lexus Fanatic
Joined: Nov 2011
Posts: 35,285
Likes: 311
From: ON/NY
Other brands from Germany are on a one year visit at 10K.
Lexus Test Driver
Joined: Sep 2016
Posts: 8,564
Likes: 389
From: PA
Yeah I think the dividing line was 7/13 production. My car is 2 yr. /15k today, being a '07, and it was 1 yr. / 15k when it was new. This was changed with a software update. Kinda doesn't really make sense imho. Just imagine, one car was produced 6/13, and another 8/13....or, what this really could be saying is 2014 MY+. Like GM with the Dexos1 2011+....
Last edited by Johnhav430; Jul 19, 2017 at 11:48 AM. Reason: 8/13
Driver School Candidate
Joined: Mar 2017
Posts: 22
Likes: 2
From: PA
The 5k service interval between the 10k services is an annoying waste of time. After decades of Volkswagens, Audis, and BMWs with 10k intervals or variable intervals, the Lexus maintenance schedule is annoying. Yes, my CPO's first four services were paid for at purchase, but having to schedule a pickup and loaner every two months is a little much, for those of us who drive 28k miles or more annually.
My servicing Lexus dealer is thirty five minutes away, the opposite direction from work, which is fifty minutes in a different direction. The last service I scheduled the pickup at my house, for their convenience rather than my own, and the driver didn't show up at the appointed time. A half hour later he called me from my workplace, Hey, where are ya? That morning was a total waste of my time, but at least they changed the oil when they finally got the car.
Really, even my pathetic BMW dealer was more convenient and adequately competent for my prior car, and our other car is an Audi, with sensational service and normal service intervals without the 5k nonsense.
My servicing Lexus dealer is thirty five minutes away, the opposite direction from work, which is fifty minutes in a different direction. The last service I scheduled the pickup at my house, for their convenience rather than my own, and the driver didn't show up at the appointed time. A half hour later he called me from my workplace, Hey, where are ya? That morning was a total waste of my time, but at least they changed the oil when they finally got the car.
Really, even my pathetic BMW dealer was more convenient and adequately competent for my prior car, and our other car is an Audi, with sensational service and normal service intervals without the 5k nonsense.
Lexus Test Driver
Joined: Mar 2008
Posts: 9,982
Likes: 241
From: California
I thought most Lexi are 10k oil change intervals by now (?). The 5k is rapidly becoming outdated. No one should drive their car for 5k miles without having the settings they want. All those things should be done at delivery, as it only takes a very short time to program.