Notices
Car Chat General discussion about Lexus, other auto manufacturers and automotive news.
Sponsored by:
Sponsored by: Innova

Dashcam vs. Dealer

Thread Tools
 
Search this Thread
 
Old Jun 8, 2015 | 08:10 AM
  #1  
ISThree's Avatar
ISThree
Thread Starter
Lead Lap
iTrader: (2)
 
Joined: Jan 2008
Posts: 549
Likes: 1
From: CA
Question Dashcam vs. Dealer

Is it legal to have a dashcam installed while your car is at dealer for service?
Do I have to unplug it?

reason I asked, a buddy of mine took his car in to local dealer
and here is what happened.
car was dropped off Friday around 6pm
that same night around 10pm, a service tech started the car
and revved the engine for about 10-15 seconds and poped the hood opened.
then the video stopped because dashcam power was off.
(car is with modified exhaust)

Should the dealer service advisor or manager know about this?
Is it even legal to have a dash cam inside a dealership (recording)?
Why would this tech working so late around 10pm? and why revving a customer's car when the dealership is closed?

any advice please. thanks!

[update1]
.mov file attached and
sound link- https://vid.me/e/lGq5

[update2]
last night, went in with my friend, we had a meeting with service dept. manager.
confirmed dealer service dept. closes at 7pm.
no night crew tech working after 7pm.
that "someone" is not a tech.
case under review/investigation.
Attached Files
File Type: mov
REVVV.mov (457.4 KB, 114 views)

Last edited by ISThree; Jun 9, 2015 at 07:10 AM.
Reply
Old Jun 8, 2015 | 09:14 AM
  #2  
evident's Avatar
evident
Racer
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2009
Posts: 1,840
Likes: 210
From: PA
Default

why wouldn't it be legal? I've seen numerous "investigative reports" over the years on various news that had hidden cameras in cars at dealerships, not necessarily dashcams but all the same. If they were able to show that footage on TV i don't see how it would be illegal for you to just record it.
Reply
Old Jun 8, 2015 | 09:21 AM
  #3  
NickTee's Avatar
NickTee
Lexus Test Driver
 
Joined: Apr 2015
Posts: 1,085
Likes: 15
From: Texas
Default

You have to check state laws. Some make it illegal to film without consent, and they were complaining about the C7 Valet mode, while it is perfectly okay in others.
Once you've verified the legality, bring it up.
Reply
Old Jun 8, 2015 | 09:21 AM
  #4  
bsl888's Avatar
bsl888
Pole Position
 
Joined: Apr 2007
Posts: 266
Likes: 5
From: CA
Default

Are you sure the dealership does not have a night mechanic crew. Some dealers have night time repair mechanics to handle with overloads, especially with all the recalls.
Reply
Old Jun 8, 2015 | 09:29 AM
  #5  
ISThree's Avatar
ISThree
Thread Starter
Lead Lap
iTrader: (2)
 
Joined: Jan 2008
Posts: 549
Likes: 1
From: CA
Default

Originally Posted by bsl888
Are you sure the dealership does not have a night mechanic crew. Some dealers have night time repair mechanics to handle with overloads, especially with all the recalls.
not too sure about it.

here is what I suggested:
stop by the dealer
meet with the service manager
ask if there are a night crew
then show the video clip

what do you think?
Reply
Old Jun 8, 2015 | 09:37 AM
  #6  
Sulu's Avatar
Sulu
Lexus Champion
 
Joined: Feb 2011
Posts: 3,309
Likes: 31
From: Canada
Default

Originally Posted by ISThree
car was dropped off Friday around 6pm
that same night around 10pm, a service tech started the car...

Why would this tech working so late around 10pm? and why revving a customer's car when the dealership is closed?
Did your friend drop off the car for the dealer's overnight service, where they guarantee to have the car ready by early the next morning? When else would you expect the dealer to service those overnight cars, except late into the night?
Reply
Old Jun 8, 2015 | 09:57 AM
  #7  
ISThree's Avatar
ISThree
Thread Starter
Lead Lap
iTrader: (2)
 
Joined: Jan 2008
Posts: 549
Likes: 1
From: CA
Default

Originally Posted by Sulu
Did your friend drop off the car for the dealer's overnight service, where they guarantee to have the car ready by early the next morning? When else would you expect the dealer to service those overnight cars, except late into the night?
dealer hours:
Mon-Fri: 7am – 5pm(shop), 5pm-7pm for drop offs and pickup
Sat: 8am-4pm(shop), 4pm-6pm drop off and pick up

there is no overnight service I believe.
Reply
Old Jun 8, 2015 | 10:56 AM
  #8  
SC300Es's Avatar
SC300Es
Pole Position
Community Builder
Liked
Loved
Community Favorite
 
Joined: Sep 2002
Posts: 3,231
Likes: 185
From: New York
Default

What is so foul about revving an engine? Is it possible the technician may have been working overtime, maybe to finish up his work?
Reply
Old Jun 8, 2015 | 12:12 PM
  #9  
ISThree's Avatar
ISThree
Thread Starter
Lead Lap
iTrader: (2)
 
Joined: Jan 2008
Posts: 549
Likes: 1
From: CA
Default

Originally Posted by SC300Es
What is so foul about revving an engine? Is it possible the technician may have been working overtime, maybe to finish up his work?
updated- sound only.
https://vid.me/e/lGq5
Reply
Old Jun 8, 2015 | 02:20 PM
  #10  
Hoovey689's Avatar
Hoovey689
2UR-GSE Owner
15 Year Member
iTrader: (16)
 
Joined: Oct 2008
Posts: 42,474
Likes: 320
From: California
Default

Originally Posted by ISThree
dealer hours:
Mon-Fri: 7am – 5pm(shop), 5pm-7pm for drop offs and pickup
Sat: 8am-4pm(shop), 4pm-6pm drop off and pick up

there is no overnight service I believe.
This doesn't mean anything. A night crew works on cars checked-in during those hours, not taking in new ones.
Reply
Old Jun 8, 2015 | 02:31 PM
  #11  
Jlin89's Avatar
Jlin89
Driver
 
Joined: Oct 2014
Posts: 152
Likes: 4
From: Ontario
Default

It doesn't seem like a huge deal. He's not revving the **** out of the car or taking it out for a joy ride. A few revs won't hurt anything.
Reply
Old Jun 8, 2015 | 04:10 PM
  #12  
T0ked's Avatar
T0ked
Lexus Champion
iTrader: (2)
 
Joined: Nov 2002
Posts: 2,621
Likes: 3
From: New York
Default

Just because they don't have service hours doesn't mean they don't work on cars after hours. That just means they're not working with customers. I dont think revving constitutes abuse or anything.

Also many municipalities have various laws about recording. Some video only, ie. no sound, is allowed. Some need all parties to be notified of recording devices.
Reply
Old Jun 8, 2015 | 04:22 PM
  #13  
balMaster's Avatar
balMaster
Rookie
 
Joined: Feb 2013
Posts: 82
Likes: 0
From: XX
Default

Maybe the tech turned on the engine, noticed the car has an after market exhaust, liked the sound, and so revved it a little more to hear a little bit more of it.
Reply
Old Jun 8, 2015 | 04:58 PM
  #14  
tecman's Avatar
tecman
Lead Lap
 
Joined: Aug 2013
Posts: 4,854
Likes: 1,408
From: GA
Default

LOL, aren't we being a little uptight here about revving an engine with an exhaust upgrade?

I have duel exhaust on my GX 460 and when I last took it into the Lexus dealer my service rep admitted that he revved it in the shop to catch the attention of the mechanics. My GX 460 exhaust is rare and they don't typically see this modification.

Why is this a problem?
Reply
Old Jun 8, 2015 | 10:06 PM
  #15  
RXSF's Avatar
RXSF
CL Community Team
15 Year Member
Photoriffic
Shutterbug
Community Builder
 
Joined: Aug 2006
Posts: 12,470
Likes: 196
From: San Francisco, CA
Default

I have a dash cam and I make sure to view the feed when I get the car back to make sure no funny business is going on. Revving the engine might bother me, but Im not sure I would bring it up. I might go to a different dealer next time
Reply



All times are GMT -7. The time now is 10:10 PM.