My Clutchmasters Experience
Driver School Candidate
Joined: Aug 2005
Posts: 8
Likes: 0
From: MT
Originally Posted by NYLexSC
Not trying to hate or anything, but have you thought that maybe the part you guys sent WAS wrong? Mistakes happen in retail, I've had wrong parts sent to me many times, even when I specifically ordered a particular part number. Mistakes happen while processing and packing, just saying that It could have been a mistake either by the authorized dealer, or by CM, nobody knows for sure in the context we have here.
Lexus Test Driver
Joined: Aug 2003
Posts: 7,660
Likes: 1,418
From: Florida
Originally Posted by CM support
That is true, nobody is perfect! And we are certainly not trying to place blame. I just wanted to clear things up by stating the facts, and let him know that he is a valued customer and we are willing to go out of our way to help him out as much as posible.
Thread Starter
Pole Position
Joined: Mar 2004
Posts: 2,365
Likes: 29
From: Florida
Travis:
It's awesome to see you aboard and speaking up for CM.
I have just received the clutch by the dealer and this unit does seem to be the correct one this time. How the wrong part number was ordered, who knows. I appreciate you guys covering the tab for the freight although it seems it took this thread to get that done since there was a hefty COD charge on the package. Squeaky wheel I suppose, eh?
Unfortunately it's too late for me to install this tonight but I will give a full report tomorrow night or Thursday on the unit. I'm expecting all will go well as I hear the Kevlar units are good stuff.
It's awesome to see you aboard and speaking up for CM.
I have just received the clutch by the dealer and this unit does seem to be the correct one this time. How the wrong part number was ordered, who knows. I appreciate you guys covering the tab for the freight although it seems it took this thread to get that done since there was a hefty COD charge on the package. Squeaky wheel I suppose, eh?
Unfortunately it's too late for me to install this tonight but I will give a full report tomorrow night or Thursday on the unit. I'm expecting all will go well as I hear the Kevlar units are good stuff.
Driver School Candidate
Joined: Aug 2005
Posts: 8
Likes: 0
From: MT
Originally Posted by CleanSC
Travis:
It's awesome to see you aboard and speaking up for CM.
I have just received the clutch by the dealer and this unit does seem to be the correct one this time. How the wrong part number was ordered, who knows. I appreciate you guys covering the tab for the freight although it seems it took this thread to get that done since there was a hefty COD charge on the package. Squeaky wheel I suppose, eh?
Unfortunately it's too late for me to install this tonight but I will give a full report tomorrow night or Thursday on the unit. I'm expecting all will go well as I hear the Kevlar units are good stuff.
It's awesome to see you aboard and speaking up for CM.
I have just received the clutch by the dealer and this unit does seem to be the correct one this time. How the wrong part number was ordered, who knows. I appreciate you guys covering the tab for the freight although it seems it took this thread to get that done since there was a hefty COD charge on the package. Squeaky wheel I suppose, eh?
Unfortunately it's too late for me to install this tonight but I will give a full report tomorrow night or Thursday on the unit. I'm expecting all will go well as I hear the Kevlar units are good stuff.
Enjoy your clutch and let me know if you have any questions.
Lexus Champion
Joined: Feb 2001
Posts: 1,792
Likes: 2
From: Connecticut
Originally Posted by kaotiq
CleanSC - You're a buddy of mine on this forum and I respect you a lot. I mean no disrespect in any way bro. I was reading up on your thing and honestly, I don't think that you should be that upset. I can see why you are upset because of the urgency problem. However, coming from a third person's POV. I don't see any wrong doing on CM's part. 
I know... I'm sorry bro, don't hate me. Here is why.
They screwed up, they were willing to ship another one out back to you right away.... not next day air or whatever... but willing to ship another one out to you. Well, they don't know your situation of how urgently needed this clutch is right? So technically, it is not their problem. They were willing to solve the issue, but you needed it now now now. I'm not defending them and I think they could have met you halfway.
Now if CM did NOT want to even exchange your clutch at all, then I can really see a problem with them.
I know... I'm sorry bro, don't hate me. Here is why.They screwed up, they were willing to ship another one out back to you right away.... not next day air or whatever... but willing to ship another one out to you. Well, they don't know your situation of how urgently needed this clutch is right? So technically, it is not their problem. They were willing to solve the issue, but you needed it now now now. I'm not defending them and I think they could have met you halfway.
Now if CM did NOT want to even exchange your clutch at all, then I can really see a problem with them.
I can;t agree with you. You may it sound like CM is great b/c they were willing to ship one out to him. Of course they should be willing, it was their SCREW-UP. He paid for a product and due to CM's negligence and idiocy, the customer suffers. They not only should have issued several apologies but should have shipped new product ASAP - no questions asked.
T
Jose....glad to see you got the situation resolved......
i remember back in my old 5 spd days having a dual diaphram CM kit in the sc and it exploded on me at the track.....guess it didnt like 19psi and a welded diff...luckly the sc is a well made car and none of the flying metal made it in the car.....<guess i should have had a scatter shield...
>
im anxious to see this new clutch in...and if you need another ride home just hit me up....
Jeff
i remember back in my old 5 spd days having a dual diaphram CM kit in the sc and it exploded on me at the track.....guess it didnt like 19psi and a welded diff...luckly the sc is a well made car and none of the flying metal made it in the car.....<guess i should have had a scatter shield...
>im anxious to see this new clutch in...and if you need another ride home just hit me up....
Jeff
Lexus Test Driver
Joined: Aug 2003
Posts: 7,660
Likes: 1,418
From: Florida
Originally Posted by ted920
I can;t agree with you. You may it sound like CM is great b/c they were willing to ship one out to him. Of course they should be willing, it was their SCREW-UP. He paid for a product and due to CM's negligence and idiocy, the customer suffers. They not only should have issued several apologies but should have shipped new product ASAP - no questions asked.
T
T
Driver School Candidate
Joined: Aug 2005
Posts: 8
Likes: 0
From: MT
Originally Posted by NYLexSC
That's not how returns work on products like these that are ordered and sent wrong. I've been through the process several times, and aside from issuing RMA #'s and such, its too much of a liability for a company to immediately ship out a new product without proof that the incorrect product WILL be returned to them. Then it takes some time to process the new orders, these companies operate on LARGE scales and have several OTHER issues to worry about throughout the course of their daily operations. IMO, CM did what they do according to their company policy regarding incorrect parts sent out. The fact that Jose had an urgent situation really should be of no consequence to CM, but out of their customer service/satisfaction department they tried to do what they could to help him out. Granted the whole situation could have been avoided, it's hard to place full blame on anyone in this situation.
Anyway, I am glad that I came across this forum. I will be checking back here often, so if any one has any questions or concerns feel free to email me, pm me, or start a thread where I can answer questions.
Thread Starter
Pole Position
Joined: Mar 2004
Posts: 2,365
Likes: 29
From: Florida
Update
Got the clutch installed last night with no hassles.
So far it feels so stock you can't even tell there's an aftermarket clutch installed. Very nice, that's exactly what I wanted.
Hey Travis: Regarding break-in, the documentation stated 500 miles. Are there any particular things I should do special with a kevlar disc? I've read they require significant break-in so if you have any pointers as to how to drive this thing during break-in, I'd appreciate it. Normal driving? Slow driving? Full boost, low boost, no boost? Etc, etc. Is it at full torque capacity yet or is that only after break-in?
Thanks!
So far it feels so stock you can't even tell there's an aftermarket clutch installed. Very nice, that's exactly what I wanted.
Hey Travis: Regarding break-in, the documentation stated 500 miles. Are there any particular things I should do special with a kevlar disc? I've read they require significant break-in so if you have any pointers as to how to drive this thing during break-in, I'd appreciate it. Normal driving? Slow driving? Full boost, low boost, no boost? Etc, etc. Is it at full torque capacity yet or is that only after break-in?
Thanks!
Driver School Candidate
Joined: Aug 2005
Posts: 8
Likes: 0
From: MT
Originally Posted by CleanSC
Got the clutch installed last night with no hassles.
So far it feels so stock you can't even tell there's an aftermarket clutch installed. Very nice, that's exactly what I wanted.
Hey Travis: Regarding break-in, the documentation stated 500 miles. Are there any particular things I should do special with a kevlar disc? I've read they require significant break-in so if you have any pointers as to how to drive this thing during break-in, I'd appreciate it. Normal driving? Slow driving? Full boost, low boost, no boost? Etc, etc. Is it at full torque capacity yet or is that only after break-in?
Thanks!
So far it feels so stock you can't even tell there's an aftermarket clutch installed. Very nice, that's exactly what I wanted.
Hey Travis: Regarding break-in, the documentation stated 500 miles. Are there any particular things I should do special with a kevlar disc? I've read they require significant break-in so if you have any pointers as to how to drive this thing during break-in, I'd appreciate it. Normal driving? Slow driving? Full boost, low boost, no boost? Etc, etc. Is it at full torque capacity yet or is that only after break-in?
Thanks!
If the kevlar material is broke in fully, it will be bulletproof and last a long time
I know it sucks to have to drive like a grandma for 500 miles, but it will be worth it!
Thread Starter
Pole Position
Joined: Mar 2004
Posts: 2,365
Likes: 29
From: Florida
UPDATE:
Clutch failed in less than 10,000 miles and after the 90-day warranty.
I called CM and they said to return it so they could have a look at it. After inspection they agreed the pressure plate was faulty and they sent me a new one with my old disc. All was free of charge and I'm impressed they did that even tho the warranty was expired. Very cool of them.
I'm currently running a Centerforce Dual Friction clutch which I am very happy with. It has a lighter pedal and doesn't chatter like the CM. Lsflame strongly recommended it to me and he was right. It's a great unit that holds back respectable NA-T torque while being very OEM in feel. Plus it's half the price of the CM FX300. So we'll see how long it lasts. Even if it's only two years, I'll put another one in. I like it that much so far.
Clutch failed in less than 10,000 miles and after the 90-day warranty.
I called CM and they said to return it so they could have a look at it. After inspection they agreed the pressure plate was faulty and they sent me a new one with my old disc. All was free of charge and I'm impressed they did that even tho the warranty was expired. Very cool of them.
I'm currently running a Centerforce Dual Friction clutch which I am very happy with. It has a lighter pedal and doesn't chatter like the CM. Lsflame strongly recommended it to me and he was right. It's a great unit that holds back respectable NA-T torque while being very OEM in feel. Plus it's half the price of the CM FX300. So we'll see how long it lasts. Even if it's only two years, I'll put another one in. I like it that much so far.
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ccotenj
SC - 1st Gen (1992-2000)
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Sep 5, 2015 09:14 AM
