Lexus for the second year in a row was just named by J D Power #1 in customer service index.
#1 in dependability.
#1 customer service index
lowest maintenance cost in ICE luxury segment
#2 in brand loyalty among SUV's
Toyota most respected auto manufacturer (Fortune)
Any manufacturer would give anything to have one of these rankings let alone five

https://www.cars.com/articles/2023-j...ruggle-463324/

 

Some great numbers.

 

Just wish they made vehicles I wanted to buy...

 

I don't lend much credence to JDP, but even a broken clock is right twice a day.

 

Its looking bleak at Lexus. And over at Toyota for the more expensive offerings as well. The Sequoia is the biggest let down by Toyota in generations

 

Same. Not likely I'll ever go back at this post though, I only stayed with Lexus for like 4 years too lol!

 

+1000000000000

 

Lexus is missing huge marketshare.

I personally would be more than happy to buy a Lexus product if it was appealing such as a RWD based midsize SUV in X3 / X5 class. The crazy thing is they have the RWD platform and the V6 turbo engine - yet its inexplicable why they don’t offer it.

Instead they sell pedestrian NX / RX that has zero interest for me.

 

Agreed

Agreed

Agreed. I don't think I'd go back at this point either. My partner also can't stand Toyota/Lexus so there's essentially no chance.

 

You do realize J D Power surveys owners of vehicles and compiles THEIR data and then ranks them.

 

Just imangine the 3.5tt in everything that it could fit in! 400+ HP IS, RX, GX etc....

But no. Just continue underperforming I guess.

 

By far the worlds # 1 automobile manufacturer. Fortune Magazine ranks them the most respected auto manufacturer. I don't think they are concerned with building a 400+ horsepower vehicle. Toyota's mission statement which they have accomplished with precision and will keep them # 1 without a 400+ horsepower car.
Toyoya's mission statement: Mission Statement: "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." Vision Statement: "To be the most successful and respected car company in America."
Their report card
#1 in dependability.
#1 customer service index
lowest maintenance cost in ICE luxury segment
#2 in brand loyalty among SUV's
Toyota most respected auto manufacturer (Fortune)

 

Cool and they failed to keep me or my family since the Germans make better cars.

I had a bunch of their cars recently but I'm only going to keep the LS460 and it will eventually be traded for a LS600h L executive just to have the ultimate the brand offered. Issue is the value just isn't there with Lexus these days, they no longer make a top tier product or performance products and have lost two major market segments as a result. Heck they haven't really tried since 2013 really...

I was going to replace my old Jeep with an RX but after trying out a Q7 I'm going German for that as well.

 

****in' truth!

 

you are easily toyota/lexus #1 fan

while they continue to make high quality products, they're rapidly losing a larger segment of the market who just finds their products either not innovative or not interesting (or both).
i was pretty much in that camp but decided to get an LC500 2 years ago because i felt it was an old school unicorn with many super nice design elements.

like it or not, electric cars are happening in a bigger and bigger way, and toyota/lexus is a decade late to the party.