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Print out the official TSIB papers, and tell them the noise is still audible. If they don't want to honor this, go to Lexus Corporate. Believe me when I say Lexus Corporate takes claims seriously, within a week or two they will send a representative to that dealership and inspect the vehicle and parties included.
but what happens when the corporate rep is there, and the noise can't be replicated?
I just took my car to the dealer for this noise and they said they will change the cam gear. i didn't even know they had to do that. Glad it was covered by the TSIB