Hey guys, i'm not trying to start any kind of trouble on here i just want some honesty, please know i contacted lextech several times going back and forth in pm's before making this thread.


I recently purchased a 32 ultra white led backlight setup from Lextech,

quoted from lextech's site:

after reading a few posts by "Deceptik1" another lextech customer , explaining how he opened his cluster after sending it to lextech and finding only 24 leds in his cluster after purchasing the 32's. (link to thread) https://www.clublexus.com/forums/lig...g-lextech.html


O.L.T. then explained to him that his cluster was upgraded without him knowing it to 24 20,000mcd led's instead of the 32 10,000mcd's that are supposed to be in the 32 package, he however made no mention of this until the guy took it upon himself to open the cluster and look. Normally when people "upgrade" you they tell you "hey man good news, we upgraded you! your cluster will be brighter now!"

read that link above if you want to see reference to all of this.


sooo, i just got my cluster back this week and i opened mine up, and wow i have 24 leds in mine instead of 32 as well.

when i asked O.L.T. about this through pm's, this is what i was told



okay so he's saying i got 24 6k leds instead of 32 5k leds? well correct me if i'm wrong but 5k leds are brighter then 6k's, the 6k's will have a nicer tint to them but not as bright or as much light output, plus i'm short 8 leds.

my other problem with this answer was that the thread about lextech's 6k led upgrade was posted in 2009, it said nothing about using less led's in the 32 package, also "Deceptik1" the other guy that got 24 leds in his 32 made his post in 2007 that was way before the announcement about the 6k led upgrade in 2009.

my point is, if you upgrade someone why wouldn't you tell them upfront and make them happy, instead of sounding like covering your tracks when they open the cluster and question you about why they have less leds..


if this was a "trial" to see how the new 24 6k leds worked vs the 32, why was i not aware of this? maybe i didn't want this? it's certainly not what i paid for, maybe i did not want to be a part of this 24 6k led test. That's like going to the dealer to buy a Mustang GT, driving it home and popping the hood to see a supercharged V6, maybe it has the same or more hp then the stock GT, but you wanted and paid for a v8 mustang GT. Would you be happy about that?


If anyone else has the time to open your cluster, count your leds and lets hear how many you have. Deceptik1 had 24 in 2007, i have 24 in 2009 .. L dbl E just got his cluster back from O.L.T so did he get the trial test of 24 leds as well?






I would really really prefer the customers comments on this, i'm not trying to ruin lextech in any way, i'm glad that there is a service for this, i just want the truth and to see how many people are being shorted leds in these "Trials" without them knowing it. Please don't fear retaliation by coming forward, I'm only doing this to inform the consumer, I truthfully have nothing to gain by this.

 

I know you want what you paid for... i know that

BUT... are you happy with what you got?

 

Why has this thread been moved from the SC forum which its intended for, to site suggestions which it has nothing to do with????????????

..........and ZERO traffic.


If you went to the store and paid for 2 candy bars and then got home to find out they shorted you one, im sure the one you got would taste great!! but that doesn't make up for the one you got shorted.

 

Because every time there is a bad word said about OLT, or someone or something he is involved with, it gets moved to a part of the forums no one visits. It's not the first time and won't be the last...

 

All vendor threads requiring attention are in this forum, quit stirring trouble lying and being a drama queen schwartz.

ALL that information is old and from years back. 10k's were back years ago. We're up to 25kmcd in 6k color temp and 15k mcd in 5k color temp.

And paco since you want to continue making threads BEFORE you ask me in pm and I answer you - I'm not going to answer anything else. You have not been right on time in your information through a single bit of this and I have had to clean up literally every single thing you have "assumed" before you asked and got the correct answer so it is a complete waste of time at this point. Nothing about any of the complaints have been valid.

 

what your doing is fraud, you are selling a 32 light led set and giving them 24.

you sir are ripping people off and i'm going to let them know, you always point the finger back at the customer..

this thread was moved here to sweep it under the table, it was for the benefit of SC owners and lextech consumers, but since lextech is a sponsor it gets moved here.

I'm not stirring up trouble, you are shorting people leds and not telling them.

 

FRAUD? I should have given you the older less powerful led's from 2 years ago, you certainly do not deserve todays technology. Our goal is a certain MCD or higher and we are putting out more light with newer led's, costing more money to do using a higher color temp and your ungrateful self does not deserve it. Had I known you'd be this ignorant towards technology changes and actually want a dimmer cluster I'd have been HAPPY to use the cheaper LED's.

Here's an idea..... stay out of our business and let us run it because you have no idea what you are talking about. We design it, we build it and we are producing a higher output cluster with better led's.

 

Just to let you know, it's schwarz (without the 't'). And like paco, I'm not stirring trouble or lying (see thread about light caps being a sticky and see what I'm talking about).

Take the blame OLT and give the guy his 32 leds...thats what you advertised, that's what he bought and that's what he should've got. If the 'new' 24 brighter led's are a test run, tell him that it's new and ask if that is what he wants. Don't assume. And to think I have 8 clusters sitting here and were ready to be sent to you but your attitude and customer service being shown here, it looks like I will sell them off as-is.

 

You don't have 8 anything coming anywhere, we are the builders and you wouldn't be the first we turned away. That cop out isn't going anywhere here.

Do none of you own a calculator?

25kmcd 6k color temp x 24 = 600,000 mcd

15k mcd 5k color temp x 32 = 480,000 mcd

Does anyone remember simple math anymore? We are building brighter clusters with more expensive led's tuned to a color temp that looks more like the color temp we have been asked by hundreds of people to tune to (pure hid white).

You have people looking only at wanting 32 low power led's.... V/S 24 high power led's that not only produce a nicer color, but power through 120,000 mcd more power.

It's just stupid..... it's like wanting a 400hp honda over a 300 hp lexus, you're driving a flippin' honda! This is the same thing we laugh at people all the time for. You want quantity? No problem........ If anyone wants 32 15k led's back there please write on your invoice "I want the dimmer cluster with the led's from 2 years ago that is vanilla white instead of pure white"

 

The calculator point is mute OLT...what you have advertised on your site is "Sporting thirty two 10,000 mcd...led's". Now say what you want but you are still advertising 32 leds...who the hell cares if you get 24 brighter ones...if all you do is 24 leds now, then change your store descriptions to say so. No amount of blaming others, customers, calling us stupid or anything else is going to get you out of the fact you are deceptively selling on your website and when someone calls you out on it, they get treated like garbage. Man up and take responsibility for shorting the guy and stop acting like king supreme around here.

 

and there's the kicker,....... we've only built "XX" clusters with the 25k's this year as we transition over to the newer led's for the year. Fact is you do not work here, you have no clue how we build, why, or when. So until you buy stock in the company, we'll run it.... not you. End of story.

 

And then the thief wants to dispute with paypal after getting a better cluster than he even purchased. You are a disgrace to lexus owners.

 

now he's saying it's 25,000.. before it was 20,000 .. i guess it's whatever fly's off the top of his head..


I'm not ignorant, your just mad because your ripping people off and are getting found out, your soooo defensive because you have something to hide..

I complained about my cluster being to dim, then i find 8 less LEDs! wow what a suprise!

If your doing such a nice thing by upgrading then let us know before hand, not when you need an excuse when i open my cluster to find less leds then i was told..

what about the guy in 2007? you told him he had more powerful 24 leds when he was shorted his 32 as well, how long have the "32s" actually been 24's?

your just digging a deeper hole now.

I would have much prefered the 32 that i PAID for, i don't care if you gave me 1 mega ultra bright led, you told me 32 and that's what i wanted, you didn't ask if i wanted 24 brighter ones.. and that's false advertisement..



Schwarz, thanks for not being afraid to stand up. I think most people are not wanting to touch this subject, i'm really not trying to stir up trouble i just want O.L.T. to admit he's not giving people what they are paying for, and he's acting like a child and getting defensive about it, which just seems like he has something to hide.

A real business would have handled this better but all O.L.T. knows how to do is tell people that don't know as much as him about the clusters.. well i know i paid for 32 ultrabright leds, and you let me assume that's what i was getting, then you backtracked when i found out that's not what you sold me..

 

I'm sending you a paypal request for the extra $17 it cost to build your cluster. OH, wait that only works in your favor right? You can steal money back from me, but I can't request what you really owe me. Too bad about that.

 

i'm not getting over on anyone, i'm being honest and straight forward.

had you done that from the start this thread would have n ever been made.


why can't you just tell people your giving them 24? that's what i don't get.



you just want to keep flipping things like i did something wrong, i'm the consumer, you sold me a different product then advertised without consenting me first.


i never did anything wrong, so i'm the bad guy for opening my cluster and finding i was shorted leds?

you can claim they are better all you want, next time advertise that, but i think it's a lie to begin with.