problem FIXED.

 

Who did you deal with? Did you speak to Luis directly?

Sorry to hear about your misfortunes. In business, sometimes things like this happen. Maybe they're training new staff. Carson has a great reputation and I'm sure all this was by mistake and unintentional.

I would talk to Luis directly and see if they can compensate you a bit or negotiate something.

 

I initially placed the order with Luis. Gordon helped me with the Tracking details. I can't recall who I spoke to last time i called. I was upset with the fella.

I understand things happen, I wasn't upset at all that they shipped me the wrong parts at first, what disappointed me was the fact that on Monday they told me "our driver is out stuck in traffic, as soon as he gets here we will ship your parts to you" I suppose they were talking about person who had to get the package from their warehouse or something...?
So I made arrangements with the shop here so they can work on my car, I had to call and cancel that Yesterday, again today same thing.

Having my car down or paying the rental isn't a biggie, but dealing with the shop here is embarrassing.

 

A mistake? - of course.
Unintentional? - no doubt.

But when these unintentional mistakes start piling up one on top of the other:

1) No tracking info until the date of delivery
2) Sent the wrong parts
3) Failed to overnight ship the right parts
4) Then failed AGAIN to ship the parts

You really have to wonder if they know what they are doing...

 

I ordered the parts from them because lot of CL members have.

I'm in Ohio, for me to order parts from a retailer in Cali isn't exactly convenient. I did it because I was confident that something like this wouldn't happen.

 

Hey guys, I just wanted to post up and say that Juhjaroo is correct. The coilovers we sent out in error were for a different year GS.

I had no idea the car was put on the rack and disassembled before the shop actually looked at the parts. I tried to get them here to ship them out the next day, but Tein just did not have the ready for pick up. I also believe we had a miscommunication there as well, we mentioned were trying to ship them out the next day, not via next day air.

We ordered the correct ones from Tein and sent a driver to pick them up, only to find out that Tein did not have them ready. The coilovers were delivered to us yesterday afternoon, and were sent out at the fastest shipping I was authorized to use which is second day to have them there by this friday.

I apoligize about the delay as well on the tracking number, that one was sent automatically the day it shipped to the email address you provided us, so Im not to sure why you did not receive it on time.

We do our best to make sure things like this don't happen, but they do happen sometimes. It is a reasonable expectation to assume the correct parts would be shipped out, and we did not provide that.

We will correct any faults on our end that we have found during this order, and continue to provide the same level of qulaity service we have provided to CL members, while continuing our efforts to streamline and reduce any and all potential errors on orders.

Thank you.
Luis
310-522-2383

 

Luis,

You weren't in on Monday. I spoke to someone there who said they will ship that parts out ASAP, so I was expecting them today at the latest.

Anyway, would it be possible for me to change the shipping address now? I would like them delivered to my office so i wouldn't have to drive home and wait there on Friday.

 

i think it's best if you just call them up directly to shorten the response time

 

Just got your coilovers out to the corrected business address.

 

could this have been dealt with via pm?

its great, imho, Luis has admitted there were omissions on his part and is doing everything he can to expedite the part to you. i've dealt with Luis on a bulky item order as well and the transaction went very well.

this evidently appears to be an anamoly.

hope things work out well for you and pls post the pics after install!

 

Luis called me. Got the address changed to my office. This would help a TON since the shop is around the block my me.

Thank you for that.

Certainly a proper response by Luis. He did fix things.