$350 for 15K Service???!!
krypttic - thanks for posting the info you have. I live in Chandler and this information is most useful.
Does anyone know if purchasing a "service package" makes sense. For my Toyotas (1 Camry and 1 RAV4), $499 buys 7 services - 4 green, 2yellow and 1blue (or some combination like that) for 5K, 15k and 30 intervals.
Does anyone know if purchasing a "service package" makes sense. For my Toyotas (1 Camry and 1 RAV4), $499 buys 7 services - 4 green, 2yellow and 1blue (or some combination like that) for 5K, 15k and 30 intervals.
I called Chandler and asked if they would match the $235 price at Arrowhead. The service guy asked him manager and said no--unless I fax over a written estimate that itemizes all the work beforehand that Arrowhead will do for $235. I asked why would I go through the trouble of the written estimate if I could just go to Arrowhead and get it done for the same price...
If you call and ask the same question, I would be interested to hear the response. They may consider me an isolated idiot, but if another person calls with plans to service their Lexus elsewhere, they may budge on the price. Strength in numbers... I think the only difference in the two services is wiper blade replacement.
How close are you to the 15K service?
BTW, Chandler says they are having a special on upgrading the navigation software. They want $264 installed to do version 10.1. While this isn't cheap, it is $50-$100 less than the other valley Lexus dealers.
Pole Position
Joined: Apr 2009
Posts: 366
Likes: 9
From: CA
I took mine to the Toyota dealer closer to me last week. They charged $310, and that was because I declined the oil additives and fuel tank additives they had on their list.
No wiper blade changes. They also claim there are 2 filters - one they changed, one was fine, so they didn't.
Not a bad experience, but it was a bummer to not have it washed.
Sandi
No wiper blade changes. They also claim there are 2 filters - one they changed, one was fine, so they didn't.
Not a bad experience, but it was a bummer to not have it washed.
Sandi
I took mine to the Toyota dealer closer to me last week. They charged $310, and that was because I declined the oil additives and fuel tank additives they had on their list.
No wiper blade changes. They also claim there are 2 filters - one they changed, one was fine, so they didn't.
Not a bad experience, but it was a bummer to not have it washed.
Sandi
No wiper blade changes. They also claim there are 2 filters - one they changed, one was fine, so they didn't.
Not a bad experience, but it was a bummer to not have it washed.
Sandi
The two filters are the cabin (A/C) filter and the engine air filter. At 15K he cabin filter probably just needs to be cleaned unless you live somewhere dusty.
- I would have to order the air filters ($30 on Sewell)
- I would have to purchase brake and transmission fluid ($15 or so) and have it rot in my cupboard after I use just a little
- I would have to purchase the wiper blades ($25)
That's about $80 (including shipping) right there just for the parts/supplies.
- I want the piece of mind of a complete inspection and the knowledge that if something gets screwed up, the dealer will fix it. I would have no idea if a problem were staring me in the face if I had the vehicle up on a rack.
- Having a vehicle 100% dealer serviced gives you some pull if you need to address some out warranty issues later on. My wife had a power seat go bad on her Honda about 1,000 miles after the warranty ran out and they made an exception on charging for the repairs because we had all her work done there.
- I have some minor warranty items to take care of anyway (squeaky rear shock, iPod update for the radio)
- I want to have the dealer update my navigation software to 10.1 anyway
For $235, I don't think this is horrible--particularly since they will give me a rental car for the day.
I don't think I'd pay much more for this, but after calling around, I think this is a fair price.
Lexus Test Driver
Joined: Dec 2009
Posts: 1,146
Likes: 7
From: AZ
Yes, I could do all of this myself. But here's whey I'm letting the dealer do it:
- I would have to order the air filters ($30 on Sewell)
- I would have to purchase brake and transmission fluid ($15 or so) and have it rot in my cupboard after I use just a little
- I would have to purchase the wiper blades ($25)
That's about $80 (including shipping) right there just for the parts/supplies.
- I want the piece of mind of a complete inspection and the knowledge that if something gets screwed up, the dealer will fix it. I would have no idea if a problem were staring me in the face if I had the vehicle up on a rack.
- Having a vehicle 100% dealer serviced gives you some pull if you need to address some out warranty issues later on. My wife had a power seat go bad on her Honda about 1,000 miles after the warranty ran out and they made an exception on charging for the repairs because we had all her work done there.
- I have some minor warranty items to take care of anyway (squeaky rear shock, iPod update for the radio)
- I want to have the dealer update my navigation software to 10.1 anyway
For $235, I don't think this is horrible--particularly since they will give me a rental car for the day.
I don't think I'd pay much more for this, but after calling around, I think this is a fair price.
- I would have to order the air filters ($30 on Sewell)
- I would have to purchase brake and transmission fluid ($15 or so) and have it rot in my cupboard after I use just a little
- I would have to purchase the wiper blades ($25)
That's about $80 (including shipping) right there just for the parts/supplies.
- I want the piece of mind of a complete inspection and the knowledge that if something gets screwed up, the dealer will fix it. I would have no idea if a problem were staring me in the face if I had the vehicle up on a rack.
- Having a vehicle 100% dealer serviced gives you some pull if you need to address some out warranty issues later on. My wife had a power seat go bad on her Honda about 1,000 miles after the warranty ran out and they made an exception on charging for the repairs because we had all her work done there.
- I have some minor warranty items to take care of anyway (squeaky rear shock, iPod update for the radio)
- I want to have the dealer update my navigation software to 10.1 anyway
For $235, I don't think this is horrible--particularly since they will give me a rental car for the day.
I don't think I'd pay much more for this, but after calling around, I think this is a fair price.
I had to have a tire repaired due to a nail. I have Chrome rims and was terrified of having them worked on. They plug and patch to be sure it is fixed. Not one mark on the rims.
Let me know how your experience goes.
Arrowhead Lexus is where I bought my RX. I think it's a great dealership and their service department does a nice job.
I had to have a tire repaired due to a nail. I have Chrome rims and was terrified of having them worked on. They plug and patch to be sure it is fixed. Not one mark on the rims.
Let me know how your experience goes.
I had to have a tire repaired due to a nail. I have Chrome rims and was terrified of having them worked on. They plug and patch to be sure it is fixed. Not one mark on the rims.
Let me know how your experience goes.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!
Michael S. Palmer
10 Best Lexus Models No One Remembers
Joe Kucinski
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing
Michael S. Palmer
Top 10 Lexus & Toyotas to Drive Before You Die!
Joe Kucinski
Top 10 Lexus/Toyotas With The LEAST 5-Year Depreciation
Joe Kucinski
Lexus LC500 Convertible Auction: A Preview of Rising Values?
Brett Foote
Lexus Test Driver
Joined: Apr 2009
Posts: 1,158
Likes: 1
From: ny
It's your choice to use it or not. You can option to decline the whole service package and only choose the items you prefer to. For example, you don't have to take that $350 option, and you can tell your dealership what you like him to check and they will calculate the final price for you.
Remember the dealership service advisor/manager is just like the saleperson...
Remember the dealership service advisor/manager is just like the saleperson...
Driver
Joined: Aug 2010
Posts: 195
Likes: 0
From: TX
It's your choice to use it or not. You can option to decline the whole service package and only choose the items you prefer to. For example, you don't have to take that $350 option, and you can tell your dealership what you like him to check and they will calculate the final price for you.
Remember the dealership service advisor/manager is just like the saleperson...
Remember the dealership service advisor/manager is just like the saleperson...
Driver School Candidate
Joined: Feb 2010
Posts: 15
Likes: 0
From: DC
Paid 99,81 today for 15K service. According the papers, they changed oil, filter and cabin air filter, which I thought they wouldn't. I got a loaner and car wash, vacuuming and mats cleaned as well.
Last edited by pasi; Apr 18, 2011 at 03:35 PM.
Intermediate
Joined: Mar 2011
Posts: 494
Likes: 5
From: MA
Driver
Joined: Oct 2009
Posts: 102
Likes: 0
From: Quebec
Depends on the dealership. My dealer comes to my house to pick up my car and leaves me with an IS or ES then returns my car to my house and takes the loan car back. The loaner is free and I dont have to pay for the fuel Ive used.
Now that oil changes are every 10K miles, how can Lexus justify $350 for the 15K service. As far as I can tell, they only rotate the tires, clean the A/C filter, torque some nuts, fill up the fluids, replace the remote battery, and do a vehicle inspection.
Is this right? Or is my local dealer ripping me off? (I do live in Scottsdale, AZ so probably not the cheapest dealer around).
Is this right? Or is my local dealer ripping me off? (I do live in Scottsdale, AZ so probably not the cheapest dealer around).
10,000 miles
oil change = $40 for oil plus $5 for filter and gaskets.
15,000
new AC Filter = $25
Tire Rotation = Free
torque some nuts = nobody does this
fill up the fluids = Free (brake fluid is not needed, electric power steering, coolant is always fine, washer fluid gets replenished when it's low, engine and gear oils get replaced when needed.)
remote battery = you do not need to replace it, it lasts a long time and plus it will give you a warning when it's low
vehicle inspection = Free