Notices
RX - 5th Gen (2023-present) Discussion topics related to the 2023 and up RX models

Digital Key questions

Thread Tools
 
Search this Thread
 
Old Jan 18, 2023 | 02:41 PM
  #16  
bdspilot's Avatar
bdspilot
Driver
 
Joined: Feb 2011
Posts: 88
Likes: 27
From: OK
Default

Originally Posted by daryll40
This is an interesting finding. Perhaps you can tease out any differences between the phones, phone software, etc to help figure out what's going on here.
they are the exact same.
Reply
Old Jan 18, 2023 | 02:43 PM
  #17  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

Originally Posted by bdspilot
they are the exact same.
Then I'm scratching my head again. Go figure.
Reply
Old Jan 19, 2023 | 07:24 AM
  #18  
hugsmindy's Avatar
hugsmindy
Driver
Liked
 
Joined: Jan 2023
Posts: 64
Likes: 61
From: Maryland
Default

Reading this thread, am I getting it right that Lexus is only giving us one key fob with our purchase of a $60k+ car?
Reply
Old Jan 19, 2023 | 07:51 AM
  #19  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

Originally Posted by hugsmindy
Reading this thread, am I getting it right that Lexus is only giving us one key fob with our purchase of a $60k+ car?
No, not really. Because of the chip shortage, they are only including one key fob RIGHT NOW, at delivery. A second one will be delivered to each purchaser at some point fairly soon. My dealer talked about having that second key programmed at the 5000 mile service. I'm not sure if that was just dealer spin or if there are definitive plans to ship the second keys within, say, 5 months (where the assumption is that 1000 miles per month is some sort of normal driving amount).
Reply
Old Jan 19, 2023 | 08:35 AM
  #20  
RS91's Avatar
RS91
Rookie
 
Joined: Jan 2023
Posts: 38
Likes: 29
From: NJ
Default

Update on my digital key:
I removed the digital key from lexus app and car and repaired it. It worked fine today. I will try to utilize digital key when I am only travelling within one mile radius from home. So, in case if digital key stops working I can uber my way home to get the fob. I still do not trust reliability of digital key though.
Reply
Old Jan 19, 2023 | 08:42 AM
  #21  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

Originally Posted by RS91
Update on my digital key:
I removed the digital key from lexus app and car and repaired it. It worked fine today. I will try to utilize digital key when I am only travelling within one mile radius from home. So, in case if digital key stops working I can uber my way home to get the fob. I still do not trust reliability of digital key though.
How did you "repair" it? I agree that I wouldn't trust being too far away from the real key fob.
Reply
Old Jan 19, 2023 | 02:12 PM
  #22  
RS91's Avatar
RS91
Rookie
 
Joined: Jan 2023
Posts: 38
Likes: 29
From: NJ
Default

@daryll40 Hahaha. I see what you did there. I was not expecting it to go through but I got lucky following my own steps again as mentioned previously.
Reply
Old Jan 19, 2023 | 02:14 PM
  #23  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

😀😉 🚙 💨 👍🏻👍🏻👍🏻👍🏻
Reply
Old Jan 31, 2023 | 10:48 AM
  #24  
pashv's Avatar
pashv
3rd Gear
 
Joined: Jan 2023
Posts: 3
Likes: 0
From: IL
Default

I got mine installed at the dealership at the time I picked my RX350h last Saturday . Then accidentally I deleted it and now can't reinstall it back ( I can install but can't connect it ). No one from Lexus support can help either . Today they reseting my computer at dealership as it came from factory . Will see if it help .
Reply
Old Jan 31, 2023 | 10:53 AM
  #25  
hugsmindy's Avatar
hugsmindy
Driver
Liked
 
Joined: Jan 2023
Posts: 64
Likes: 61
From: Maryland
Default

I called Lexus at 1-800-255-3987. The noted my issue, had a representative call me back. That representative asked me a few questions, did some trouble shooting, and called me back. They got my digital key to work. I then set up my husbands, no problem. I have an iPhone 12 with iOs 16.x. Give them a call. They were wonderful to work with.
Reply
Old Jan 31, 2023 | 10:53 AM
  #26  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

Hugsmindy’s post just above inspired me to try again and it works! I’m not sure what changed, when and why, but I’m happy to have this working.

All that’s left is to for Lexus to assign a part number for the 2023RX body side moldings so the dealer can finally order them.


EDIT: So now I’m getting the “New Key Added” message and to contact the dealer. Somewhere I read that this will age out, I think. Or do I really need to contact the dealer?

Last edited by daryll40; Jan 31, 2023 at 12:25 PM.
Reply
Old Jan 31, 2023 | 12:30 PM
  #27  
mcomer's Avatar
mcomer
Lead Lap
10 Year Member
Shutterbug
Liked
 
Joined: Nov 2013
Posts: 4,264
Likes: 1,209
From: IL
Default

I hope they don't have any start up glitches when they introduce the "New and Improved Retinal Scan" device
with a laser that you have to stare into...
Reply
Old Feb 1, 2023 | 10:55 AM
  #28  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

A positive finding: I left my phone on the wireless charger (unintentionally) and the car would not lock. So the digital key works like the FOB in that it can’t be locked in the car. 👍🏻
Reply
Old Feb 1, 2023 | 11:12 AM
  #29  
lexusnyca's Avatar
lexusnyca
Instructor
Liked
Loved
Community Favorite
 
Joined: Aug 2022
Posts: 1,246
Likes: 459
From: NY
Default

Was your phone running the lexus app at the time? I assume it must have been, it can't "not lock" just based on the bluetooth pairing, because that is active even when the phone is outside the vehicle. I assume that if you quit the app, you could lock the phone in the car with the fob.
Reply
Old Feb 1, 2023 | 11:24 AM
  #30  
daryll40's Avatar
daryll40
Thread Starter
Pole Position
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2002
Posts: 3,067
Likes: 456
From: Pennsylvania
Default

Originally Posted by lexusnyca
Was your phone running the lexus app at the time? I assume it must have been, it can't "not lock" just based on the bluetooth pairing, because that is active even when the phone is outside the vehicle. I assume that if you quit the app, you could lock the phone in the car with the fob.
Yes the Lexus app was running. I’m training myself to leave it open in the background.
Reply



All times are GMT -7. The time now is 04:02 PM.