gadgetman1

I have attempted to search on this site for Bluetooth problems, but didn't see anything. I have an Apple 7+ iPhone & my '16 RX 450h has the premium audio system. I'm noticing the car screen at startup is often black & very laggy & turns purple before it is ready to display anything. I'm also noticing the music cuts out on EVERY song while streaming via Bluetooth! I had something similar wrong when I took delivery & the dealer said I needed a software update. This seems to be more like a hardware issue. Anyone else have this problem?

ggebhardt

If your 7+ is an AT&T phone, they had a lot of problems with the BT causing it to cut out with other BT devices. My 7+ did the same and I had to get the phone replaced under warranty. I think only AT&T phones were having the problem. After the replacement I have not had a single problem.

Check out: https://forums.att.com/t5/Apple/Appl...4/td-p/5034507

gadgetman1

Yes, I do use AT&T. The dealer went on & on about this issue, saying it was a problem with frequencies being too close together, but never provided any proof. They tried to blame AT&T & AT&T tries to blame Lexus & Apple. This is FUBAR! My cut out is not the same as the "stutter" shown in the video. It sounds the same, but only happens once instead of multiple times. Usually, it will do it once per song. I noticed it when I am in BFE & have very little cell or radio service, so being close to a cell tower is not my issue. I listen to streaming Bluetooth music or satellite when radio signals are too far for decent listening. XM audio is terrible compared to Bluetooth streaming. I'm still not sure if I have a problem with my iPhone or the car. Lexus is WAY behind in radio tech - same systems for who knows how many years. All they have updated are the screens & icons.

So, did Apple replace your iPhone 7+ with a newer, updated model? Did AT&T replace your phone?

BTW, anyone notice attached links not showing in their e-mail notifications on this forum? It wasn't unto I went to Greg's forum post, that I saw the link he attached to the AT&T forum comments.

ggebhardt

Apple replaced my phone after showing them a video of me using it in the vehicle. The geek told me that I was not the first that complained. My 7+ was only about 30 days old and the manager replaced it with a new in the retail box 7+ same color. I have not had the problem since.

gadgetman1

So only one other person on this forum has had a Bluetooth problem??!!

DenverRx

Just yesterday, I had an incoming call, when I pushed the pick up button, my RX didn't pick up and it continued to ring. I recently updated my OS (Nexus 5) from 5.0 to 5.1. Used to work fine. I'm wondering if I should unpair/ re-pair my phone. With the new OS, my RX sees the phone thru bluetooth, and android auto fires up (as it should) when I start my car.

PeeVee

No problem with my Samsung Galaxy S5...

ggebhardt

I know you have tried but have you deleted your phone in the RX and re-paired it to see if that helps.

gadgetman1

I will do that today & report back if it makes a difference or not. I do recall a few weeks ago that my phone suddenly wouldn't connect & I had to re-pair the phone. That's when I noticed the Bluetooth issue again. It started the first time shortly after delivery.

FSportWaxy

I experience the same cut-out issues, I have a Moto Z Force. I've repaired multiple times, still no change. Definitely a pet peeve of mine, in addition to the fact the USB charging & audio playback cannot be accommodated with the Moto. I'll be getting an iPhone since most users have no problems with BT connectivity, and I can charge and listen to Spotify at the same time

PeeVee

I mentionned not having any problem, but this last weekend I heard some clicks and breaks... Never noticed before.

gadgetman1

Well, last weekend, I deleted my iPhone from the Lexus & deleted the Lexus from my iPhone Bluetooth menu. I also updated to iOS 11 (now iOS 11.0.1). I then repaired my iPhone with the Lexus. I wanted to give it some time to be sure, but I’m not hearing anymore Bluetooth dropouts...so far. I say that with caution as this is now the 2nd time I’ve had this issue.