XM Trial Subscription Renewal
Driver School Candidate
Joined: Sep 2005
Posts: 44
Likes: 0
From: wisconsin
I am in the middle of a fight with them now! They auto renew and if you don't pay they send you a bill at the going rate until you call and cancel . When I called, they wouldn't let me cancel! Kept trying to sign me up at $5/ month. I finally hung up just to get a bill in the mail at full price ?
Driver
Joined: Apr 2015
Posts: 109
Likes: 6
From: CT
I am in the middle of a fight with them now! They auto renew and if you don't pay they send you a bill at the going rate until you call and cancel . When I called, they wouldn't let me cancel! Kept trying to sign me up at $5/ month. I finally hung up just to get a bill in the mail at full price ?
File a BBB complain.
You experience confirms that this is a evil company ! LOL
Pole Position
Joined: Jan 2005
Posts: 3,312
Likes: 542
From: Florida
I always call call them before the subscription is over and have them mail me a bill. I then direct Wells Fargo to,send them a check. The fine print allows them to auto pay year after year if the get your credit card or even checking account number on a check so this stops that from happening.
This is company is sneaky and you got to not give them opportunity.
Rookie
Joined: May 2014
Posts: 88
Likes: 1
From: North Carolina
S-XM Renewal Suggestions:
1) Never renew for one year, or longer.
2) Call the day before expiration and state you are cancelling. They will transfer you to a retention specialist.
3) Renew for five months @ $30 - "Promotion" rate.
4) Request a paper bill and pay by check.
5) Never give this company a credit card, or auto check.
1) Never renew for one year, or longer.
2) Call the day before expiration and state you are cancelling. They will transfer you to a retention specialist.
3) Renew for five months @ $30 - "Promotion" rate.
4) Request a paper bill and pay by check.
5) Never give this company a credit card, or auto check.
Rookie
Joined: Jan 2005
Posts: 71
Likes: 1
From: VA
I renewed but called XM to negotiate a much better deal. I also use Pandora and Slacker Radio. To add to my music listening pleasures, I've added a much of MP3s on a USB stick as well. Don't find myself listening to normal radio as much now. :-)
Pole Position
Joined: Apr 2016
Posts: 227
Likes: 3
From: California
My girlfriend's son bought a new Highlander in 2010 and had XM in it. He continued it after the trial period and decided to cancel it a couple months in. They would not cancel him after him repeatedly calling them. They continued billing as usual. He finally got them off his back after a whole month passed.
Because of his bad experience, I will not extend XM in my 4rx. My trial expires in 3 days. I will ultimately inform them of the above reason if they badger me one more time to extend. They hit me up in US mail and email like 6 times. Very annoying. And very telling too.
Because of his bad experience, I will not extend XM in my 4rx. My trial expires in 3 days. I will ultimately inform them of the above reason if they badger me one more time to extend. They hit me up in US mail and email like 6 times. Very annoying. And very telling too.
I am in the middle of a fight with them now! They auto renew and if you don't pay they send you a bill at the going rate until you call and cancel . When I called, they wouldn't let me cancel! Kept trying to sign me up at $5/ month. I finally hung up just to get a bill in the mail at full price ?
Pole Position
Joined: Jan 2005
Posts: 3,312
Likes: 542
From: Florida
Sorry but I like my Sat radio too much. I never pay the full amount. About half the cost is all I will go for a year.
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Pole Position
Joined: Apr 2016
Posts: 227
Likes: 3
From: California
Pole Position
Joined: Jan 2005
Posts: 3,312
Likes: 542
From: Florida
I never give them a chance as I never use a Credit card with them and have WellFargo send them a check. I will pay the few bucks to have them bill me.
Pole Position
Joined: Apr 2016
Posts: 227
Likes: 3
From: California
Pole Position
Joined: Jan 2005
Posts: 3,312
Likes: 542
From: Florida
Toward the end of the trial period, I received several mailings offering a reduced price (about $60 off). I accepted that price, and in a year, I'll let it expire and see if they do the same again.
If you want to cancel, it looks like you can just go online and change the credit card on your account that's used to auto-renew to something invalid but I've never tried that.
If you want to cancel, it looks like you can just go online and change the credit card on your account that's used to auto-renew to something invalid but I've never tried that.
Last edited by ggebhardt; Dec 29, 2016 at 02:26 AM.
Driver
Joined: Feb 2006
Posts: 199
Likes: 6
From: Illinois
The Mark Levinson system has me appreciating my MP3's again. I even bought an iPod Touch just for the car.
And I prefer Pandora and Spotify over XM. I'm not renewing. Now I wish I could get rid of that fin antenna.
And I prefer Pandora and Spotify over XM. I'm not renewing. Now I wish I could get rid of that fin antenna.
Advanced
Joined: Dec 2016
Posts: 701
Likes: 280
From: California
I find Sirius/XM to be much like the cable companies. You pay for more channels than you will listen to.
Although it is not obvious on the web site, they kind of hide it. You can opt for a 50 or so channel music only type subscription for about $6 per month. This is what I do for all three of my cars.
It is month to month with no contract. A good option if you just want the main music channels.
Although it is not obvious on the web site, they kind of hide it. You can opt for a 50 or so channel music only type subscription for about $6 per month. This is what I do for all three of my cars.
It is month to month with no contract. A good option if you just want the main music channels.
