They tell you when you get the work done. Theres no guarantees it will not crack in the future

If you get a big chip. Just go get a new windshield

 

Thats ridiculous. The success rate of any rock chip repair on a windshield is far below100% and they will always tell you this. It is completely unrealistic to expect a 100% guarantee on a glass repair. Hopefully the OP will now have a better understanding of windshield repairs. He could have had an aftermarket windshield installed by Safelite 8 months ago (probably the same day) and moved on with his life.

 

I have read on other forums that people driving other makes with HUDs have complained that generic replacement windshields have resulted in blurry HUDs. I replaced my windshield in May at an independent shop and they recommended getting Lexus oem. He also told me that the windshields are now thinner and lighter by design and more prone to chipping and cracking. He also said he would see me again sometime soon LOL!

 

i neglected to mention it is indeed an HUD car. I also didn’t say that my experience with Safelite, has always been bad, I normally have always used a local guy who has I trust. But the chip really bothered my wife…and she let me know often, and I just hoped for the best. She’s very finicky about aesthetics. Needless to say this crack is driving her bananas and she’s threatening “to trade this damn car in”. Which most here I’m sure can sympathize with my frustration.

Anyway, I’d like to hope at least if the dealer does the install/calibrations, etc the Calibrations will be correct. Plus, they’d most likely back their work. Finally, if I decide to sell the car at any point, having an aftermarket glass, is a bit of a flaw(just my opinion).

The local dealer, as mentioned, does not do the actual installation, they farm it out to a 3rd party who comes on site. Third party does the physical installation, then dealer techs do the calibrations etc. I called said third party guy, and he says this is the only way on these models, he doesn’t do the calibrations etc. He said he does all local dealers exclusively. I tried going through the local Toyota dealership, same guy does their install.

Appreciate all the advice, was mainly just curious if there was any fellow RX folk facing same silly problem.

 

great news! Does yours have HUD?

 

Yes it has HUD.

 

well, same generation as mine. So hopefully I’ll be getting a call soon. What did the dealer quote you for repair if you don’t mind my asking…they told me $1600

 

@tim73 I sent you a PM.

 

you don't have glass insurance ??
my "lexus glass" has been replaced 2 or 3 times for 0 out of pocket... (replaced with lexus pilkington glass)

 

[QUOTE=JSracer;11831811]you don't have glass insurance ??
my "lexus glass" has been replaced 2 or 3 times for 0 out of pocket... (replaced with lexus pilkington glass)]

if you choose to play with insurance that’s on you. I personally prefer self insure for glass, with a minimum interaction with an aggravating insurance company. This is the first time I’ve run into this non-sense. In a normal windshield replacement scenario, I have a local guy who has been replacing all my glass for many years.

 

[QUOTE=tim73;11834467]So you would rather pay well over $1000 out of pocket to get your windshield changed than make a simple phone call to the insurance company? Well that’s your choice. I personally didn’t find the replacement process through insurance to be particularly difficult at all.

Your sensors will need re-calibration after the windshield replacement. Can your “local guy” do that?

 

[QUOTE=tim73;11834467]For me it has required a simple 3 min phone call to my insurance company to file a windshield claim and a 1 min phone call to Safelite )or similar) along with a $50 deductible to get the windshield replaced in 1-2 days.

This thread is a comedy of errors by the OP. It isn't rocket science to get a windshield replaced and it will most likely happen repeatedly for most of us.

 

[QUOTE=jrobe;11834496]
Ok Mr rocket scientist. Thanks for the kind words. Anyway, is it easier to file a claim through my insurance? Sure! Will they pay it? Again sure. So, I definitely understand how “easy” it is.

However, here’s something else I understand. Insurance companies absolutely LOVE any reason at all to raise premiums, due to people taking the “easy” road and filing claims all
the time. I’d much rather pay out of pocket $1500-2000 one time vs a premium increase of $250/month for the next forever.

 

[QUOTE=tim73;11836379]Mine didn't change at all after the couple oe Lexus glass windshield installs that cost 0 dollars out of my pocket...
0 deductible galas coverage 🙂

 

[QUOTE=tim73;11836379]Well, usually Comprehensive coverages does not always raises your premium. You should call to confirm because my insurance does not.