Hohlraum

My wife brought in her suv this morning and among other things wanted them to look at a door speaker issue. She said her service advisor was in a pissy mood and said that it wasn't covered under warranty. Speakers aren't covered under warranty? I'm almost 99% sure I had a speaker issue on my 2002 GS that was covered under the Platinum VSA I had on the car. Is this guy just being dismissive or was that actually not included on the 2012 agreement? I don't have it handy but that seems odd.

EDIT: I just gave Lexus financial a call and it's definitely a covered part. So just the service rep pulling something out of his a$%.

lexuscanuk

Glad you sorted this out. Ya, speakers not being covered and you even have the Platinum warranty?, I would be furious.
Awesome.

ribster197

FUNNY, All these Warranty places give you any excuse not to cover anything.
Me joking with my dealer "Is this the first red light stop warranty?
"Dealer says "what do u mean?"
Me:"You know, the first red stop light I get to, the warranty is no good!".
They didn't get it.

Fpan87

yes dealers are usually very dismissive on warranty work- especially with extended warranty. you need to know what you're covered for and not get taken advantage of. good luck