Vartig,
In the past, I've secreted things away, then forgotten. Is it possible that you placed the phone charger cable into the black hole of doom within the console, or some other easy-to-forget place?
If by chance you find your cable where you last left it, which has happened to me, please let us and the dealer know.
Thanks.
Ray A.

 

Good morning Lexus drivers
Hey raylor4 I want it more than you! Im still looking for that and for sure will update you if I got it.
I repeat it AGAIN guys Im not sure & I havent seen & I havent said its their fault maybe I remove it & I dont remember. BUT Im sure about gums! and when Im sure guys over there took my gums from my car so they can do it for anything else! isnt it? Im not here to complain or judge. Im just sharing what happened to me & get your feedback which I appreciate & I think its the main reason to be here. Isnt it!
If I dont report, it could happen to someone else. I know guys in Lexus are all nice but we are human. who is perfect in this world? Except Lexus drivers but Lexus workers might not drive Lexus JUST KIDDING

 

I'm a little confused on different versions here. But for me - every time I detail my car, my detailers vaccum sucks gum, pennies and other junk right out.

IF you really feel that they took your gum and cable - go to the service manager and demand a replacement for both products. But don't mention that you are not sure if they were in your car or not. that will defeat the purpose.

When you take your car to the dealer, you do have a valet key, you can lock all things matter to you like gum and lock it in the dash. Although in your case I would still go to the dealer, but next time mention to the service advisor - it bothers you when things are moved or your gum is eaten by anyone at service. keep hands to yourselves.

 

+ 1 on the vacuum theory.
I know personally how powerful those vacuums are,
there are times when im at a gas station with 2 dollars/ vacuum stall and those things can suck a bunch of house keys straight up.
I have lost a lot of USB and quarters too.

And also consider the people doing the car wash themselves
They're not your sales people, the mechanics nor the service advisors,
They're probably earning less than minimum wage.
So i don't expect them to be as detailed as you want them to be.

 

In my personal experiences, dealers (including BMW, Mercedes, etc...) use Automatic Carwash and it usually takes about 5-10 minutes and they Do Not vacuum the inside of the car.

 

OR (just maybe)

Take some personal responsibility and realize that it might have been a mistake on your part of where YOU left your cable. And not asking for reimbursement for something that you may not deserve.

Just because you 'really feel' something doesn't entitle you to anything.

Again, this is a silly situation that has not and still does not warrant what has happened in this thread or suggestions on what to do next.

- TWO calls to service manager with no answer to complain about:

a) gum - that may have been sucked up accidently if they vacuumed the inside of the car - but OP says they didn't touch the inside so yes, there are 2 out of 3 pieces of chewing gum missing.

b) a two hour wait at a car dealership when OP has stated he didn't have anything to do anyway and ENJOYED his time at the dealership and took 2 test drives

c) a phone charger cable that may OR MAY NOT have been lost at the dealership.

- creation of this thread

- two MORE phone calls leaving a message

- a visit to the dealer because the message wasn't returned to find out from his asst that the call wasn't returned because he was OFF

- Call return from service manager advising that scenario does not make sense as there would be no reason for someone to take a phone charger, WITH A VALID EXPLANATION. But yet he know has to follow through and review video, doubt his employees and spend more time making a call to OP to explain that there is no evidence of someone taking his phone charger cable

- suggestion from us to
a) call corporate
b) write letters
c) provide dealer name and address so they can be avoided
d) demand replacements from service manager and lie which is in essence calling one of his employees a thief. And a most idiotic one at that.

You have a valet key. If you want an item to be in your vehicle when giving it to ANY third party, lock it away.

 

hehe,

1) went in for a service and my car ended up in a used car lot. Thats a complain.
2) they forgot to add engine oil following service
3) Joy ride to mcdonalds "road test" while I'm eating a big mac and looking at my car going through a drive thru

There has been fun moments...I can say its a little funny writing to lexus corporate based on missing gum.

 

I have a friend who is a Service Manager at a BMW dealer and years ago I had all of my change (over $10) stolen while it was at their dealership. I called and told him so he would know, he offered to send me something and I declined. Later he told me he had other complaints and it was a new on-site Car wash guy, who they FIRED... So I am a big advocate of notifying the dealer and not forming an opinion until the root cause is established and corrective actions are implemented. (Can you tell I work in Quality?)

 

Years ago I worked at a Dealership that serviced Motorhomes and I heard stories ranging from the Mechanics disconnecting the speedometers and taking them Camping for the weekend, to mechanics taking hookers into them on the back of the lot on payday...LOL

 

Dreamlab, I don't think we needed to know about the motor homes.

vartig, have you thoroughly searched your RX? The gum could have fallen between the seats, was sucked up by a vacuum, or thrown out by the person cleaning your vehicle as others have suggested. And it sounds like you cannot definitively say where the charger cable was last seen. I am not discounting the possibility someone may have removed it from your RX. But you need to know beyond doubt it was inside your vehicle before you brought it in for service and then not there when you got it back. We will be interested to hear what the service manager has to say after reviewing the surveillance cameras.

 

You may have typed your request in small type but you still asked, so .....

NEVER EVER take your car anywhere for something you can do yourself. Actually there's a lot of self satisfaction in doing something yourself. That said, there's always a day when you can't and need to take it in. Most dealers are very honest and reliable and probably the dealer you took yours to is as well. That doesn't mean every single employee is a Saint! It doesn't have to be valuable like jewelery, a watch, a camera, etc. It can be something inconsequential like a pack of gum or charging cord. Most thefts are crimes of opportunity. Remove the opportunity before dropping it off and go happily on about your day. And most people wouldn't start a thread about such small things. Now if it was something of real value taken then yes you have a genuine complaint to register. Also you should chide yourself for offering up the 'Crime of Opportunity'.

You asked .....

 

I think many people would LIKE to comment on the big cord/gum heist, but it would get them banned!!!!

 

^ ditto. Never figured RX forums will be as entertaining.

 

If you can keep it in good humor, respectful, and on topic, take a shot. What's the worst that can happen ??? Oh, you already said it LOL

 

lol I tried. Anita still dinged me on something, but I did try. Should've put up the Allen Iverson "We talking about Practice - (Chewing Gum) video....