What do you get with a Lexus?
Intermediate
Joined: Jan 2010
Posts: 419
Likes: 55
From: PA
The carpetted mats were part of one of the packages on mine. It came with two remote "keys". The dealer gave me a Lexus umbrella and a bottle of wine.
I live a little over 40 miles from the dealership but when I need maintenance or a state inspection they bring a new RX to my house and take mine back to do the work. They bring it back when the work is complete.
This is probably the best dealer experience I have had with any of the vehicles that I have ever owned. I bought mine at Bobby Rahal's in Mechanicsburg, PA. Another dealer 60+ miles away near Philadelphia told me that they would do the same thing.
I live a little over 40 miles from the dealership but when I need maintenance or a state inspection they bring a new RX to my house and take mine back to do the work. They bring it back when the work is complete.
This is probably the best dealer experience I have had with any of the vehicles that I have ever owned. I bought mine at Bobby Rahal's in Mechanicsburg, PA. Another dealer 60+ miles away near Philadelphia told me that they would do the same thing.
Lexus Test Driver
Joined: Sep 2006
Posts: 897
Likes: 11
From: ON
Not much really, Canadian Lexus comes standard with the winter mats so that wasn't extra. I think the only freebie I received was the cargo net. I should have asked for a touch up paint pen too, but forgot.
Lexus Test Driver
Joined: Feb 2010
Posts: 1,315
Likes: 0
From: MA
I only got one key. When I told my salesperson, I get 2, he said I was wrong. I said ask your manager, he comes back a minute later and says I get one. I got a mat in the car he said that was not supposed to be in there. I told him it is mine because it is on the sticker. He told (more like shouting) me his manager said take it out. He goes inside to put them back, as I go inside to get some water and he asks another salesperson about the mat. The other salesperson says "Of course it is theirs". A minute later he gives them to me without an apology. There is more than just me wanting to complain about not getting freebies. Does anyone have advice when calling corporate?
Intermediate
Joined: Nov 2010
Posts: 390
Likes: 5
From: OR
http://www.lexus.com/contact/index.html
A quick call to one of the Lexus 1-800 numbers will give you the answer to the # keys given out. Since a great deal of families have 2 different drivers, I assume 2 sets of keys is the standard for any dealer to provide. In addition, the presets for seat/mirror, etc. memories were programmed into each of the 2 keys I got at the dealership prior to driving away. You must have hit one of the worst Lexus dealers (or salesman) in the U.S.
A quick call to one of the Lexus 1-800 numbers will give you the answer to the # keys given out. Since a great deal of families have 2 different drivers, I assume 2 sets of keys is the standard for any dealer to provide. In addition, the presets for seat/mirror, etc. memories were programmed into each of the 2 keys I got at the dealership prior to driving away. You must have hit one of the worst Lexus dealers (or salesman) in the U.S.
Lexus Champion
Joined: Mar 2004
Posts: 1,810
Likes: 0
From: So Cal
Never say never. My Dealer is Longo Lexus, have bought my last 3 cars from them, including the 450h and will not hesitate to go back. My Uncle bought his 600h there and my Father bought his LS there. As mentioned before, their entire new car inventory is in an underground parking garage, sheltered from the elements. They have the largest new car inventory in the west, and always have the color & options in the model that I want. I service my cars there as well, as I have been 'hosed' in the past by the 2 Lexus dealers closest to my home . . .
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Driver
Joined: Aug 2010
Posts: 195
Likes: 0
From: TX
That sounds extremely bad. I sure wouldn't want to go back there for anything unless they make it right.
I worked my deal over the internet at Lexus of San Antonio and wasn't expecting anything other than the great deal I got. I was surprised to get a gift basket which included a bottle of wine, Texas hot sauce, chocolates, two keychains, and some jelly beans. My two key fobs came with two additional key chains and the leather cases. On top of that they included the maintenance for the first 10,000 miles.
Also, they will pick up my RX anytime for major services (15,000/30,000/etc.) or warranty work and drop off a loaner. I must add that I live 170 miles from my dealer. I was very happy and will go back to them.
I worked my deal over the internet at Lexus of San Antonio and wasn't expecting anything other than the great deal I got. I was surprised to get a gift basket which included a bottle of wine, Texas hot sauce, chocolates, two keychains, and some jelly beans. My two key fobs came with two additional key chains and the leather cases. On top of that they included the maintenance for the first 10,000 miles.
Also, they will pick up my RX anytime for major services (15,000/30,000/etc.) or warranty work and drop off a loaner. I must add that I live 170 miles from my dealer. I was very happy and will go back to them.
Lexus Test Driver
Joined: Feb 2010
Posts: 1,315
Likes: 0
From: MA
