Carl
2010 RX 350 design flaw
Pole Position
Joined: Apr 2009
Posts: 252
Likes: 0
From: None
Welcome back, Joe!
Your ordeal is unbelievable. I am glad you finally back on the road, but there are a lot of thoughts about your experience with both Lexus dealerships and Corporate.
Somehow, I think you will not be a loyal customer when the time comes for an upgrade. If you don't mind me asking, did you lease or buy?
Not that it makes a difference now, in 3-4 years it might - hope you fulfilled your share of bad luck for at least these many years.
As a first-time owner of Lexus, I so far fail to see anything special about Lexus service everyone seems to rave about. I still like RX as a product, but the product is only as good as the maker that stands by it all the way.
Good luck to you, and us all, who choose not to make the modification.
Your ordeal is unbelievable. I am glad you finally back on the road, but there are a lot of thoughts about your experience with both Lexus dealerships and Corporate.
Somehow, I think you will not be a loyal customer when the time comes for an upgrade. If you don't mind me asking, did you lease or buy?
Not that it makes a difference now, in 3-4 years it might - hope you fulfilled your share of bad luck for at least these many years.
As a first-time owner of Lexus, I so far fail to see anything special about Lexus service everyone seems to rave about. I still like RX as a product, but the product is only as good as the maker that stands by it all the way.
Good luck to you, and us all, who choose not to make the modification.
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Joe G., glad to hear you have your RX back. I know you have better things to do than read/write more posts about this nightmare. Best of luck.
Last edited by kitlz; Oct 31, 2009 at 02:42 PM. Reason: typo
Thread Starter
Driver
Joined: Aug 2009
Posts: 112
Likes: 0
From: NY
Welcome back, Joe!
Your ordeal is unbelievable. I am glad you finally back on the road, but there are a lot of thoughts about your experience with both Lexus dealerships and Corporate.
Somehow, I think you will not be a loyal customer when the time comes for an upgrade. If you don't mind me asking, did you lease or buy?
Not that it makes a difference now, in 3-4 years it might - hope you fulfilled your share of bad luck for at least these many years.
As a first-time owner of Lexus, I so far fail to see anything special about Lexus service everyone seems to rave about. I still like RX as a product, but the product is only as good as the maker that stands by it all the way.
Good luck to you, and us all, who choose not to make the modification.
Your ordeal is unbelievable. I am glad you finally back on the road, but there are a lot of thoughts about your experience with both Lexus dealerships and Corporate.
Somehow, I think you will not be a loyal customer when the time comes for an upgrade. If you don't mind me asking, did you lease or buy?
Not that it makes a difference now, in 3-4 years it might - hope you fulfilled your share of bad luck for at least these many years.
As a first-time owner of Lexus, I so far fail to see anything special about Lexus service everyone seems to rave about. I still like RX as a product, but the product is only as good as the maker that stands by it all the way.
Good luck to you, and us all, who choose not to make the modification.
We forgot to mention our car now displays Lexus of Cherry Hill license plate frames.
thanks again. Hope you have good luck with your RX.
Joe G
Thread Starter
Driver
Joined: Aug 2009
Posts: 112
Likes: 0
From: NY
Thread Starter
Driver
Joined: Aug 2009
Posts: 112
Likes: 0
From: NY
Rookie
Joined: Dec 2006
Posts: 99
Likes: 6
From: NY
Hope you have some great luck on your future adventures with your RX Joe! That was a big time misfortune. Totally agree that Lexus should at minimum provide a grille protection here in the US.
But I will say, as a Lexus of Smithtown regular, I am highly disappointed how they helped (or lack of) you out in this situation.
But I will say, as a Lexus of Smithtown regular, I am highly disappointed how they helped (or lack of) you out in this situation.
Lexus Test Driver
Joined: Jul 2001
Posts: 959
Likes: 2
From: New Jersey
This problem is over 10 years old now. Many first gen RXs had their condenser damaged by stones/rocks/road debris. I haven't compared the first gen openings to the newer so I am not sure if it is the exact same problem but the end result is the same. This can happen to any car but it sure seems to happen to the RX more frequently.
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Thread Starter
Driver
Joined: Aug 2009
Posts: 112
Likes: 0
From: NY
Hope you have some great luck on your future adventures with your RX Joe! That was a big time misfortune. Totally agree that Lexus should at minimum provide a grille protection here in the US.
But I will say, as a Lexus of Smithtown regular, I am highly disappointed how they helped (or lack of) you out in this situation.
But I will say, as a Lexus of Smithtown regular, I am highly disappointed how they helped (or lack of) you out in this situation.
We were very disappointed.
We fully get “non warranted repair.”
We felt since we did purchase the car (no financing involved) 6 months prior they could have at the very least placed the 1st call to 1800Lexus themselves, set up our file.
Trust me that would have moved mountains regarding our feelings towards their customer care. When we were towed to Cherry Hill, our first call was to our salesman asking for any kind of assistance. Being aware of the situation, not even a call was placed to see how we were making out with this repair.
Joe G
Lexus Test Driver
Joined: Oct 2005
Posts: 8,804
Likes: 139
From: MA
Joe G, I am glad the incident is over for you. I have gone thru something like your situation once, it was very frustrating. In my Opinion, Lexus could have and should have done more. I believe the Lexus of old would have done more, Lexus is adjusting to the recession just like most of the other companies, but cutting back on customer service is not a good idea since it is what separate them from the rest.
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