Frustrated with purchase process - looking for help
Rookie
Joined: Aug 2009
Posts: 99
Likes: 0
From: MA
1SICKLEX, I totally understand your points. However, what I was saying is that the same thing happened a year and a half ago when I purchased my wife's RX08 and that was midyear in production. They advertise the advanced features heavily in our market on regular network TV (where the ads are done by region), but they have no cars here with those features to sell. That is what is SOOOO frustrating. If you don't have the cars, then don't heavily advertise those options. I considered ordering, but the dealer basically said it would be just under MSRP. They don't negotiate on orders. So that left me F***ED.
Driver
Joined: Apr 2009
Posts: 118
Likes: 1
From: AZ
I also had a ****ty time when buying from Lexus. It just seemed like it was so much more difficult that it had ever been with any other car I have ever owned. They treat the customers like crap when it comes to haggling and they will hose you if they find out you are a doctor ( big mistake)
They really took all of the fun out of getting a new car. I will be bitter for a while and I will always remember the negative experience I had at Arrowhead Lexus in Peoria AZ ( salesman Maurice)
They really took all of the fun out of getting a new car. I will be bitter for a while and I will always remember the negative experience I had at Arrowhead Lexus in Peoria AZ ( salesman Maurice)
If the buyer has done his/her homework, there should be little hassle when making the deal. What I mean is:
- Get dealer invoice prices on car and all options
- Get 4 or more price quotes by phone/internet
- Decide what you are willing to pay as profit for dealer
- Calculate the "out the door" price (dealer invoice+dest. charge+dealer profit+dealer charges+tax+license
I you go in there knowing what you want, and don't get it, then walk away. It's as simple as that.
I realize that there are some shady salesmen out there, but it is really hard to believe that they would treat somebody differently just because of their profession. What I've seen is that they are equal-opportunity shady salesmen. They'll try to rip you off no matter who you are.
Driver School Candidate
Joined: Jul 2009
Posts: 33
Likes: 0
From: Michigan
If the buyer has done his/her homework, there should be little hassle when making the deal. What I mean is:
- Get dealer invoice prices on car and all options
- Get 4 or more price quotes by phone/internet
- Decide what you are willing to pay as profit for dealer
- Calculate the "out the door" price (dealer invoice+dest. charge+dealer profit+dealer charges+tax+license
Perhaps the informed few of us are able to get good deals since the vast majority of people just walk into a dealership and never look anywhere else.
Of course, if you are looking at a one-of-a-kind RX with the unique features, you are SOL
Pole Position
Joined: Apr 2009
Posts: 364
Likes: 0
From: az
my last two cars have been in huge demand and low supply and then needed to be special ordered to boot--needless to say I did not get a great discount but still got discounts.
I bought a GM car in 07 and at the time I was able to check inventories on line--made a beeline to the dealer with the most inventory --almost met my price which was absurd to begin with. The only mistake was buying a GM product but I had the GM credit card with buckoos in credit.
I bought a GM car in 07 and at the time I was able to check inventories on line--made a beeline to the dealer with the most inventory --almost met my price which was absurd to begin with. The only mistake was buying a GM product but I had the GM credit card with buckoos in credit.
Guest
Posts: n/a
1SICKLEX, I totally understand your points. However, what I was saying is that the same thing happened a year and a half ago when I purchased my wife's RX08 and that was midyear in production. They advertise the advanced features heavily in our market on regular network TV (where the ads are done by region), but they have no cars here with those features to sell. That is what is SOOOO frustrating. If you don't have the cars, then don't heavily advertise those options. I considered ordering, but the dealer basically said it would be just under MSRP. They don't negotiate on orders. So that left me F***ED.
Rookie
Joined: Aug 2009
Posts: 99
Likes: 0
From: MA
Well....I guess the third time is a charm! I basically had it with my dealer telling me "any day now" (for two weeks now) and decided to check one more dealer in the area. Low and behold, they had 10 of the cars I wanted two weeks ago when this began and still had three on the lot today. Despite the other dealer saying nobody had the car in all of New England. So, I cancelled the order with the second dealer, went to the dealer with the stock, and had a very pleasant buying experience. There was minimal haggling, got a great discount on the car, and it should be ready tomorrow night. A much better Lexus experience! Kudos to Herb Chambers Lexus of Sharon, MA!!!
Guest
Posts: n/a
Well....I guess the third time is a charm! I basically had it with my dealer telling me "any day now" (for two weeks now) and decided to check one more dealer in the area. Low and behold, they had 10 of the cars I wanted two weeks ago when this began and still had three on the lot today. Despite the other dealer saying nobody had the car in all of New England. So, I cancelled the order with the second dealer, went to the dealer with the stock, and had a very pleasant buying experience. There was minimal haggling, got a great discount on the car, and it should be ready tomorrow night. A much better Lexus experience! Kudos to Herb Chambers Lexus of Sharon, MA!!!
Pole Position
Joined: Apr 2009
Posts: 364
Likes: 0
From: az
I am getting calls coming out of the woodwork now for fully loaded 450s and 2500 off sticker--but I do not want to buy 6k extra in options to get a 2500 discount. (I do not see myself jumping in rear seat to see dvd--nor want hud or the passive driving control.
the middle end and lower end 450s (which ain't so lower end)--they are not dealing on those--not many in stock.
the middle end and lower end 450s (which ain't so lower end)--they are not dealing on those--not many in stock.
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Rookie
Joined: Aug 2009
Posts: 99
Likes: 0
From: MA
Hal, are you sure they're including the HUD and the other extras in that? The RSES package normally is just that over the Nav. I know here the RSES was about $4k more and the Luxury Package (HUD, etc.) was another $5k all on it's own. Both are pretty much non-existant in New England.
Advanced
Joined: Nov 2008
Posts: 697
Likes: 5
From: NC
Well....I guess the third time is a charm! I basically had it with my dealer telling me "any day now" (for two weeks now) and decided to check one more dealer in the area. Low and behold, they had 10 of the cars I wanted two weeks ago when this began and still had three on the lot today. Despite the other dealer saying nobody had the car in all of New England. So, I cancelled the order with the second dealer, went to the dealer with the stock, and had a very pleasant buying experience. There was minimal haggling, got a great discount on the car, and it should be ready tomorrow night. A much better Lexus experience! Kudos to Herb Chambers Lexus of Sharon, MA!!!
Rookie
Joined: Aug 2009
Posts: 99
Likes: 0
From: MA
One thing I was curious to ask everyone in the US....were there any problems ordering the Luxury Package? My dealer wouldn't even consider an order because 10 had come back rejected from Lexus. Basically they were saying their marketing research showed little to no interest for the package in New England, so they were not fulfilling the orders.
Advanced
Joined: Nov 2008
Posts: 697
Likes: 5
From: NC
One thing I was curious to ask everyone in the US....were there any problems ordering the Luxury Package? My dealer wouldn't even consider an order because 10 had come back rejected from Lexus. Basically they were saying their marketing research showed little to no interest for the package in New England, so they were not fulfilling the orders.
Rookie
Joined: Aug 2009
Posts: 99
Likes: 0
From: MA
When did you order it DNC? I'm just curious, because the dealer said he didn't hear back about the rejections until a month after the order was placed. I would say you are very lucky in your region. Apparently that completely controls what they ship and what they build now.
Advanced
Joined: Nov 2008
Posts: 697
Likes: 5
From: NC
When did you order it DNC? I'm just curious, because the dealer said he didn't hear back about the rejections until a month after the order was placed. I would say you are very lucky in your region. Apparently that completely controls what they ship and what they build now.