now you're really make me think twice about srt intake for mine!

 

No ones contacted you yet? That's not good, they need to be right on top of this.

 

I would have that replaced with a brand new one. To spend that kind of money you need to have something that is in new condition. Hope they resolve this soon

 

Stay on top of this. Email and call again. Send pics of the items to them. Keep all communications with them for your records; dates times etc. Good luck and I hope it works out for you.

 

I bought mine about a year ago and it arrived in similar condition. It's the way it was packaged. None of the parts were wrapped in paper thus allowing the intake tubes to move around and scratch the sheild and each other during shipping. After 6 months or so of use the thin paint on one of the tubes had begun to peel. I must agree that the final finish on all metal parts is lacking, but there is no way I would ever give up my SRT on the V8. My feelings are you have about $40-50 in metal parts, $30 in a filter and $350 in that litlle black box which you can't get any where else. I will custom paint the metal pieces next spring and the SRT will stay. Mind you that these are opinions from a V8 owner, perhaps one of the lesser expensive intake systems are better for the 300. My opinion is also that it's not much of a heat sheild, it should of been called a mounting plate.

 

could the oil be coming from the intake while shipping? That's crazy that there's oil like that on a new product

 

As of today, it's been 2 days that I've e-mailed them, 3 days that I've talked to someone on the phone and yet, no answer about what they're going to do for me.

 

The oil DID NOT come from any of the intake pieces. Everything else was bubble wrapped except for the heat shield. Not only is it oil, but it's "DIRTY" oil as you can see in the pictures. Make me wonder quite a bit about their integrity and customer care.

 

Thanks guys for the responses. I hope someone from their company reads this post and get back to Moe about this situation. It's ridiculous trying to reach them by phone. If you ever call in the morning times, you'll never likely get anyone except for the anwering machine. Call after 3 p.m. or later and you'll get someone that can't do anything to help either. It's all pushed to Moe. He did e-mail me back and told me to send back the bad heat shield and he'll send me out a new one. What the heck? Am I supposed to spend more money then I already have to get the product that I had fully paid for instantly?! Man!

 

I guess I'm not the only one with this similar situation but from the pictures with the scratches on the heat shield, you can tell that it was not done by the intake tubes. These are lines of measurements, lines of ugliness. How can one fabricate a product and leave such a mess? I just don't get it. Never have I seen this kind of craftmanship in a new product!

 

sound like to me that a returned product box got mixed up with a new one. hope this gets resolved soon

 

I highly doubt that though. All of the intake tubes were bubble wrapped and ok except for one piece with the peeled paint. I really think that instead of taking the time and paying someone to make a brand new one out of scratch, it was easier to ship out one that they had laying around from a returned item. Geez, they must think I'm some blind nut that would never see these imperfections...better yet, thinking I wouldn't know between a new and used piece. I also hope they reply back to me soon about this issue.

I could easily go sand it all down to make it look nice but why should I have to do the extra work instead of taking the time to enjoy it? Besides, then I just paid the price of a brand new item for a used one.

 

Hey John,
I am really surprised that you posted this here even after the e-mail communications I have had with you as well as the phone conversation I have had with you.

Your 1st e-mail to me was on 07/28/07 @ 02:41AM, stating to me that the item that you received was unsatisfactory, I replied back to you within 12 hours on 07/28/07 @ 03:41PM.
The contents of my reply e-mail was:
"I assure you that the intake you received is brand new as we do not sell any used parts at all. However, if you are unhappy about the way that it looks please return it back to us and we will promptly ship you another unit.

The heat shield does get some scratches during the machining process, it is in every heat shield that we make and sometimes the holes have swirl marks on them during the milling and drilling process."

The next communication I received from you was via e-mail 3 days later on 07/31/07 @ 01:13AM with pictures reiterating that you were unhappy with the product. I promptly replied back to you with 10 hours telling you to please send the entire unit back to us ASAP so I could ship you a whole new kit again.

The next communication I received from you was 2 days later yesterday morning via phone 08/02/07. You were nice on the phone and was actually apologetic for coming out all hard in your 1st e-mail. I again told you to ship the entire unit back to us and even said I will refund you the ground shipping charges for sending the unit back to us (this is typically not covered by us but I wanted to make sure you were happy with your purchase).

I tried to explain to you that there are usually certain scratches on the heatshields as we receive them in big 4'x8' sheets and we have to cut them and machine them in the CNC mill (I do agree that yours were much more than accetable limits), I tried to explain to you that the swirl marks are from the drilling process in the mill which only happens on the top sheet from the metal swinging around and producing the fine swirl marks in the holes. These swirl marks are completely different from a washer mark as you will see when you do install the intake, a washer mark will be one single complete circle that actually indents and digs into the heatshield.

Anyway, my point is that I did everything possible to rectify this process with you, I promptly replied to your e-mails and even spoke to you over the phone, I am simply in aww that you would come here in a public forum and blow this completely out of proportion with only half truths making us look like bad guys and saying that our customer service sucks. If the customer service that we have provided thus far was not top notch and not up to par please do explain to me as to what I could have done different to make it any better.

Thanks guys for reading my side.

 

Looks like SRT is offering great custom service. They responded promptly and offered to replace with a whole new one. to SRT

 

+1, great response from SRT.