Not sure how you could say it’s “normal.” It’s dangerous.

 

The same shaking mirror issue has been a problem with the Generation 1 NX and with the Generation 4 and Generation 5 RAV4.

For the RAV4, there is a Technical Service Bulletin that outlines the fix. My guess is that a similar fix would apply to the NX. I believe that the cause of the problem is related to the thin sheet metal that is used on the doors to save weight. The fix involves removing the interior door panel, removing lots of other things to get to the mirror, gluing a plate to the inside of the sheet metal to give that area more stability, and replacing the bolts that mount the mirror with larger bolts.

After seeing the TSB, I decided that the shaking mirror on my 2021 RAV4 wasn't bad enough for me to want to risk that, with taking so many things apart and re-installing them, new rattles may be introduced, and I decided to live with the mirror the way it is.

I've attached the TSB for the Generation 5 RAV4. Again, I'm confident in guessing that the fix for the NX would be the same.

 

I just picked up my 450h+ 2 days ago and I've been having the same issues with the wireless charger. Even with the case off and the tray pushed in, the charging on my iPhone 13 pro is spotty but I'm pretty sure it has to do with the camera bump. My fiancé's iPhone 12 charges fine even with a thin third party case on.

 

I have a Galaxy 6 with camera bump and it’s very spotty with a case and marginal at best without. I strongly suspect anything that prevents full, flat contact plays a big part with all the issues with wireless charging that many people report.

 

OP here, coming back with an update. The dealer had my car for 3 weeks, and worked with Lexus engineering to troubleshoot the braking issue. They pulled information from the car's "black box", and decided that the system was functioning "as designed". They showed me a picture from the backup camera, and said that part of my landscaping in front of my house was causing the car to stop when pulling out of the garage. There are 2 small brick structures on either side of our driveway, and each has a light on top of it. The structures are set back from the driveway -- one structure on the lawn, the other in the ivy. Both are behind low brick retaining walls. So even though my car was literally FEET way from these structures, and I was going less than 5 mph, Lexus is claiming that the car stopped to prevent me from hitting the structures. I showed the dealer actual photos of the front of my house (not little grainy pictures from the backup camera), and it was clear that the structures Lexus claimed were the problem are nowhere near where my car would be when pulling out of the driveway. Further, 2 of the 4 incidents of unexpected braking did not happen in the driveway. They had no explanation for those other 2 events.

At this point, I have gotten my car back and am driving it again. I told Lexus that I will do a better job of documenting any unexpected braking in the future. I will need to take photos and/or video of the surroundings, if at all possible. They also have no fix for the shaky mirror or non-functioning wireless phone charger.

If this is the way the system is designed to work, then it is a very poor design. I guess we shall see if it happens again.

 

Maybe find a situation where it will go off when you don’t think it should and have someone filming from the outside of the car and you can be inside of the car raising your hand when the warning happens so it can be clear what is going on.

 

I haven’t been able to reproduce the problem intentionally. I have tried, and have been really close to objects at a faster speed than when the system has activated on its own. No luck.

 

I also have a 450h. When I reverse into my garage it does so without any problems. The only time it has stopped, and it is not a violent stop, is when my wife has walked behind the vehicle as I am reversing. I've noticed my mirror does vibrate on bumpy roads and I will have them look at it when I bring it in, but it's not that bad. I've no problems with the charger.

Keep us posted.

 

I have had a similar issue to OP with the car applying the brakes when an object is not very close while backing up. I also continue to have the auto-brake activate when slowly driving forward in a tight garage space when I'm very close to objects/walls. This driver assistance feature is definitely too sensitive/inconsistent for my situation. So I decided to deactivate it. There is a symbol that shows in the instrument cluster when this is off, and a warning message in the instrument cluster that I have to deactivate each time I turn the car on. Of course I also have to be careful like olden times when parking, but having to deactivate the message is a minor expected inconvenience to avoid having the brake activate when I don't want it to.

 

We have started calling our car "The Boss". It's bossy. It doesn't like us to park close to things. It doesn't like us to back out of our garage. It's annoying, really. But I don't know that I want to deactivate a safety feature either, so I guess I just have to live with it for now.

 

Could you tell me if your side view mirror was fixed and if so what they did to fix it?

 

could you tell me what was the outcome of the mirror issue? I have the same problem.

 

I'm having same issue with drivers side mirror on my 350H (Executive pkg) vibrating over rough pavement too.

Build date August 2022, Canadian specs. Delivery was held up for 3 months at factory for back ordered amplifiers for stereo. Took delivery November 2022.

Brought in for service January 18 2023 for replacement interior driver's door panel as there was something bumpy underneath the leather material on arm rest and replaced vibrating driver mirror with complete new assembly. So basically removed the whole mirror assembly from door panel and put on a new one. No change with replacement assembly, still exhibits vibration when driving over rough roads or bumps. The passenger side is rock solid no issues.

Called my Lexus Canada customer service number after dealer appointment to let them know of this issue and the fact that it appears to be relatively common with other current gen. NX owners . Spoke with dealer too and they said they would continue to investigate a possible fix.

Since replacing the complete assembly had no improvement it may be that the production process of driver side mirrors yields an assembly that has looser tolerances than the passenger side possibly. So something to do with the components for the adjustment control for mirror is a little loose fitting allowing lens to jiggle enough to be 'annoying' to view with your eyes. Or the lack of 'stiffness' of the metal door structure is cause. And again, there's a difference that exists between passenger and driver doors. They got it 'right' on passenger side and 'wrong' on driver's side.

I've watched a few youtube videos on both NX (previous generation) and RX as well that deal with mirror replacement and you can see there already is a stiffening gusset for attaching bolts to go thru to inside of door panel. But either this stiffening gusset is not properly fastened to sheet metal (looks like a bonding agent is used) of outer door panel or it's strength is insufficient.

Will keep you posted.

 

I stopped by my local Lexus dealer last week to see what has been done to resolve my shaking mirror. Well, not much till I showed up, but service manager quickly got on phone with Lexus Canada and opened up a 'ticket' to begin an investigation with manufacturing facility to solve the issue. One of the senior service advisors took my car out and confirmed the issue still exists as well as taking out a recently delivered NX350h that was being used as a loaner car. Guess what the loaner vehicle did the same thing! And as mine, it was only the drivers door mirror.
I'll update when I have further info.

 

I just got a 2023 nx450h+ and I love it but the sound seems massively underpowered. Sounds like the mids are carrying all the weight. I know the subwoofer was moved but it doesn’t sound like it is working at all.

my last car was a 2021 nx300h and the tailgate sub was a lot more powerful than this.

thoughts? Or anyone else experiencing this?