Having finally got our second key and managed to get the car to recognise each of us by whoever unlocks the car, I now have a question about the app. My wife was the first of us to download the app, create an account and link the car to the app and that worked just fine.

When I got my own key (!), I was encouraged by the dealership to create my own account for the Lexus Link app but, when I added the car to My Garage, it then dropped the car's "Connected Services" from my wife's app leaving it useless!

It seemed beyond them - and, to be fair, Lexus UK customer service, too! - that a car might be owned and driven by 2 people!

Rather hoping that someone on the Forum will have cracked this so: how do we each get to see the useful info such as how much fuel is in the car and where is the car on our own phones?

Do we each have the app on our phone as the same user or will that cause the car to have a hissy fit when we go somewhere together and have both phones inside the car?!

Thanks

 

What you see is what you get, sorry.

 

We have this set up as 1 user on both phones. I had originally set up 2 accounts as you did prior to delivery. But the dealership I dealt with suggested only 1 account and log in on both phones to the 1 account. It sort of works, in that the car won't set my Wifes seat, steering wheel/mirror settings (I am the "primary" driver as set on the car, not the app). It does adjust other settings for her though, like the colour of the lighting. So we have resigned ourselves to having her seat/wheel/mirror settings set in one of the door buttons. When she gets in, it welcomes her and she pushes button 1 and her main settings go. When I get in the car, the car sets everything for me. I agree, this isn't how it should work, but until someone smarter than me, my local Lexus dealership or Lexus Canada can explain or fix it, that's how it'll be. Note that those door buttons change. In my profile, hers are set as 2. In her profile, her settings are in button 1. So what we did, before the 2nd fob appeared,, she was set as 2. When that 2nd fob came, I set her seat settings under my profile and shut the car off. Since the remembers where the last settings were when you get into the car with the 2nd fob, I quickly programmed door button 1 with her settings. Sounds crazy.

Hope this helps.

 

Thank you for your detailed account. I spent a lifetime working in IT and the concept of handling multiple users (aka drivers) with one profile per person is SO simple (and so last century) that it beggars belief that Lexus haven't worked out how to do itt. Makes me worry about the programming quality of the critical programs that control so many facets of the car's driving . . . !
However, can I just ask you: do you and your wife identify yourselves to the car by the presence of your individual phones or by which key was used to unlock the car?
I chose the keys method as I hoped that would put some clear blue water between the car and the phones and therefore the app(s)!
Secondly, your experience with the seat settings seem different from the brief testing of our new (yesterday!) arrangement. Do you think the app stores some of the profile configuration settings rather than storing them all in the car?
I can live without the personalised interior lighting settings but I had got fed-up with the car thinking my wife was always the driver and thus crushing (the larger) me against the steering wheel when I started up! Our short test yesterday appeared not to do so but that could, of course, just be a temporary phenomenon . . .
Thanks

 

I feel your pain on the seat settings. Shortly after we set up the 2nd fob, my Wife took the car out and long story short, it didn't go well. Fortunately she didn't get into any serious problems, but it was not a pleasant experience. That's when we figured out setting her preferences on the door button does work as described earlier.

Not sure that I chose it, but I think the fobs or the card is how it works; we get into the car with either one of us in the driver seat, with our respective key and boom, the car welcomes the right person. I always use a fob, feeling that the phone isn't that reliable. When I tried just the phone, I had to make sure I was logged in that seemed more of a pain than it was worth. As for the interior colours, I did that just to see if the car sets something in her profile when her keys are in the drivers seat and sure enough, that part works. The important stuff doesn't, which is so frustrating.

Although I'm no techie like you, I can't imagine the car settings being stored anywhere else except the car. I presume the phone would work like the key fob, but that's a guess. Just looked and I don't see where the app would store such things, but I could be wrong.

 

I spent a lot of time on the phone with Lexus Customer service trying to get app control for more than one phone (because surprisingly, two of us drive this from day to day!).
They only knew how to share the digital key but as soon as it went to my phone, it took control away from the other phone and to get it back I had to delete the shared digital key. Not an easy process.
Effectively, there is only one phone that can use the app to control connected features. Why can't they have a system that allows us to effortlessly switch between which phone is the primary controller for connected services. At this point I just drive without it and will not be subscribing as I've gotten used to not using the connected services. (are you listening Lexus?).

 

I am an owner of a 2024 nx that does not need 2 apps. I only use one phone with the app. My question is can I tie 2 key fobs to one phone with both fobs programmed the same? One would be for a backup.