Cracked Windshield from RearView Mirror
Instructor
Joined: Jan 2015
Posts: 785
Likes: 37
From: CA
Thanks for all the replies everyone. To answer a previous question, yes the crack is directly beneath the mirror mount, smack in the middle.
An update: we actually went to a 2nd dealer, who will have it covered and will fix it, without even the slightest hassle (the wife and I were preparing for an uphill battle); the appointment is already set for next Tuesday. So needless to say, we are going to file complaint for the first dealer once everything is done; it's surprising considering we actually purchased the car from the first dealer... will keep this posted
An update: we actually went to a 2nd dealer, who will have it covered and will fix it, without even the slightest hassle (the wife and I were preparing for an uphill battle); the appointment is already set for next Tuesday. So needless to say, we are going to file complaint for the first dealer once everything is done; it's surprising considering we actually purchased the car from the first dealer... will keep this posted
Intermediate
Joined: Apr 2017
Posts: 314
Likes: 83
From: Vancouver, USA
Must be nice to have so many Lexus dealers in the Bay Area to choose from.
We've only got one in the Portland, Oregon area (Kuni Lexus), but they are excellent in all respects. The F-Sport is my third purchase from them and I go back to them regularly for service....and the fruit, pastries, coffee and chocolates, etc.....
We've only got one in the Portland, Oregon area (Kuni Lexus), but they are excellent in all respects. The F-Sport is my third purchase from them and I go back to them regularly for service....and the fruit, pastries, coffee and chocolates, etc.....
Rookie
Joined: Oct 2017
Posts: 33
Likes: 11
From: MO
I agree with no1SomeGuy. The mirror should break long before the windshield. The mirrors are DESIGNED to breakaway upon impact.
Totally bogus dealer/Lexus interpretation. I just had my entire interior replaced on my 13 y.o. 2007 LS under a customer satisfaction program but I had to go through multiple levels of appeal before I wrote to the CEO of Lexus USA and it was approved. Perseverance Pays. It was a $6,000+ job.
Totally bogus dealer/Lexus interpretation. I just had my entire interior replaced on my 13 y.o. 2007 LS under a customer satisfaction program but I had to go through multiple levels of appeal before I wrote to the CEO of Lexus USA and it was approved. Perseverance Pays. It was a $6,000+ job.
Rookie
Joined: Mar 2018
Posts: 64
Likes: 4
From: fl.
You guys are forgetting one thing (the MOST IMPORTANT thing)! They are all CAR DEALERS, and as such, are first and foremost Shysters and Schemers! They are out to get as much of your money at the least cost to them, ALL THE TIME!! Their first reflexive response is "Oh, NO, Not us!!!! They lie so much they wouldn't recognize the truth if it bit them on the ***! Just don't EVER think they are your friend!! They will sell you down the river as quick as listen to you!
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
Pole Position
Joined: May 2013
Posts: 2,891
Likes: 837
From: Idaho
You guys are forgetting one thing (the MOST IMPORTANT thing)! They are all CAR DEALERS, and as such, are first and foremost Shysters and Schemers! They are out to get as much of your money at the least cost to them, ALL THE TIME!! Their first reflexive response is "Oh, NO, Not us!!!! They lie so much they wouldn't recognize the truth if it bit them on the ***! Just don't EVER think they are your friend!! They will sell you down the river as quick as listen to you!
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
Rookie
Joined: Oct 2017
Posts: 33
Likes: 11
From: MO
You guys are forgetting one thing (the MOST IMPORTANT thing)! They are all CAR DEALERS, and as such, are first and foremost Shysters and Schemers! They are out to get as much of your money at the least cost to them, ALL THE TIME!! Their first reflexive response is "Oh, NO, Not us!!!! They lie so much they wouldn't recognize the truth if it bit them on the ***! Just don't EVER think they are your friend!! They will sell you down the river as quick as listen to you!
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
You owe these guys NOTHING! Do whatever you must to get what you are entitled to! You have already paid dearly for what you have gotten from them. You owe these guys NOTHING!!!!
Deal with Corporate, if you can. They, at least, want to satisfy you and keep you as a customer because they it doesn't cost them anything DIRECTLY.
Cool your jets, Jay You will never get any cooperation from dealers if you approach them with a hostile, confrontational attitude. Calm, professional and friendly wins the day. I agree with TechNut that the problem on this thread has probably been resolved one way or the other but the advice applies to ALL threads.
Rookie
Joined: Mar 2018
Posts: 64
Likes: 4
From: fl.
One of the mottos I learned from Dear Old Mom is "Nice guys finish LAST".
Smiling sweetly is a sure way to get absolutely NOTHING!
There is NO reason to be "friendly" to an auto dealer. That's not a part of any "deal"! He's out to screw you. PERIOD!
But, don't want to start an argument, so I'll defer to you.
Have a nice day!!
Smiling sweetly is a sure way to get absolutely NOTHING!
There is NO reason to be "friendly" to an auto dealer. That's not a part of any "deal"! He's out to screw you. PERIOD!
But, don't want to start an argument, so I'll defer to you.
Have a nice day!!
2nd gear
Joined: Jun 2020
Posts: 2
Likes: 0
From: CA
Happened to me too!!!!
I am so glad I found this post! This just happened to me too! Rear view mirror just fell off leaving a cracked windshield right under the attachment site. The epoxy at the joint even pulled off some of the glass, so it was certainly a fault in the glass itself. Dealer did not think it would be approved under warranty repair, and immediately claimed the windshield had been struck from the outside. What are the odds it would impact right at the rearview mirror! Anyway, absolutely nothing hit the outside -- perfectly smooth, crack entirely on the inside. We weren't even traveling fast when it just fell off!
Glad to have proof another Lexus dealer fixed it under warranty in case my dealer balks.
Please if there are additional drivers this has happened to, let me know your experience (especially in San Diego)!
Glad to have proof another Lexus dealer fixed it under warranty in case my dealer balks.
Please if there are additional drivers this has happened to, let me know your experience (especially in San Diego)!
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