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2021 NX300h with NuLuxe, having an issue with marks from the seat belts on both doors. Not good quality control Lexus. Anyone else having this issue? From the seat belt
My wife has the car visiting our daughter so will post more pics when she returns. The picture shown is with the door open but if you close the door and line up where the markings are it matches the seat belt location. The marks are on both doors, on the underside of the seat belt is a round plastic piece and I am sure that is what is causing the markings. My issue is that something like this should never occur especially with a Toyota/Lexus product. We have only purchased Toyota products since the 1990's and have never run into any of this before. I've noticed that the material used for the interior doors seems to mark easily and wonder if my car has a defective product or if this is something others are experiencing.
I labeled the photo to help clarify the location of the damage. This is the outer edge of the front passenger (right side in the USA and Canada) door.
The two parts of the seat belt fastening mechanism are commonly called the tongue (male end) and buckle (stationary female end).
This post made me curious; I do not have similar damage and did not understand why. After some quick experiments, now I do.
First, I strategically placed a piece of packing foam to protect this location, then sat in the drivers seat and experimented with different seat adjustments and unbuckling techniques.
I discovered that my natural unbuckling method (not intentional; I never thought about it). is to grab and release the latch with my right hand, then reach across my body until approximately at my left shoulder (still grasping the tongue), then let go. The tongue never came close to the location of the damage in the OP's photo.
Here is how I eventually duplicated the issue: I moved both the steering wheel and seat uncomfortably forward and low to simulate a driver with shorter legs than mine (I an not tall by any means). Then I released the latch with my left hand and immediately "let it fly", sure enough, it whacked the sacrificial piece of foam every time.
Of course, it is a little late now for misterg101 to adopt a different technique. You might check if a local automotive upholstery shop could fabricate protective shields that match the panel and cover the damage (as well as preventing new blemishes).
So I contacted Lexus and they took pictures. They just called and told us they will replace the panels. I have been trying to figure it out myself, we do not pull the restraints all the way out and let it go when unbuckling and I never had the issue with any other of our cars. Just happy Lexus is doing something about it.
I labeled the photo to help clarify the location of the damage. This is the outer edge of the front passenger (right side in the USA and Canada) door.
The two parts of the seat belt fastening mechanism are commonly called the tongue (male end) and buckle (stationary female end).
This post made me curious; I do not have similar damage and did not understand why. After some quick experiments, now I do.
First, I strategically placed a piece of packing foam to protect this location, then sat in the drivers seat and experimented with different seat adjustments and unbuckling techniques.
I discovered that my natural unbuckling method (not intentional; I never thought about it). is to grab and release the latch with my right hand, then reach across my body until approximately at my left shoulder (still grasping the tongue), then let go. The tongue never came close to the location of the damage in the OP's photo.
Here is how I eventually duplicated the issue: I moved both the steering wheel and seat uncomfortably forward and low to simulate a driver with shorter legs than mine (I an not tall by any means). Then I released the latch with my left hand and immediately "let it fly", sure enough, it whacked the sacrificial piece of foam every time.
Of course, it is a little late now for misterg101 to adopt a different technique. You might check if a local automotive upholstery shop could fabricate protective shields that match the panel and cover the damage (as well as preventing new blemishes).
Recent owner (2020 NX300 Lux) and CL member here and SO GLAD I saw this post!!
I also noticed these strange markings and didn’t remember them when we bought the NX and wouldn’t necessarily have noticed them before purchasing (during test drive, etc.).
I honestly thought it looked like the previous owner had a dog that was trying to escape the car when left inside!! — I know sounds ridiculous now, but couldn't explain the markings or the cause that made sense to me!!
After reading above explanation, it totally makes sense as I’ve never had any issues with previous cars leaving marks with seatbelt removal or how it retracts when unbuckled.
Now, we’ll try be more conscious and cautious when removing our seatbelts, if and when we remember…
I wonder if the dealer will replace the panel for us as well, but doubtful since we bought it used.
We did purchase the extended bumper to bumper warranty, but again not sure if it’ll cover anything cosmetic…
Any others try to get their panel replaced because of this?! What was the outcome?
Here’s my driver’s door
Markings interior driver’s door Markings interior front passenger door is a lot less!!
