Husni08

Has anyone tried to purchase something from Sewell online with your CL discount and pick the parts up in person instead of paying for shipping? I was told you can't??

dAng_bAy

some of the parts counter guys there would give you the discount if you ask them... the internet sales people seem to ignore the requests...

76210Guy

Is it a matter of waiting? If so, last year I ordered the entire spare tire kit for the SC430 and I got it two days later. It doesn't take long. Everything I've ordered online comes really fast.

huy33

I already asked them many times. They always said they're not setup for customer pickup. As a customer, I was trying to forgo their shipping charges to save some $$$. It may be cheaper to buy off ebay from another dealer since you don't have to pay the 0.825% state tax.

But yes, you'll get your stuff from Sewell online really quick. Usually next day or the day after.

egh97t

I have asked and have been given the same answer that they are not set-up for customer pick-up. I agree it would be awesome if we could pick them up and forgo the shipping. However, even with the shipping charges and tax I am still coming out ahead by purchasing from them.

waijai

iTrader: (9)

Yeah i was told the same thing, that the online parts is a different entity. I think the online store isn't directly linked to the physical dealership parts department. It's probably just a large distributor used by several dealerships, just with different online storefronts.

huy33

Does anyone have a shipping label from them still? I'm curious to know if they ship from the same address as Sewell Lexus in Dallas or if it shipped from another location like a central DC.

Their address is:

Sewell Lexus
6421 Lemmon Avenue
Dallas, TX 75209

Husni08

Not a matter of waiting, just thought it'd be nice to go pick up headlights I just bought. I'm still going to have to wait for my IS-F front bumper and new hood before she goes under the knife, so time is not much of a factor.

egh97t

I will have a shipping label from them tomorrow when I receive the engine and transmission mounts that I ordered on Sunday. FedEx tracking appears as though the item was picked-up in irving, but we will see tomorrow.

egh97t

Shipping label is from the Lemmon Avenue address and has a phone number of 214 366 7069 listed

Husni08

I'm gonna raise the BS flag and say they can do it but would rather not bother taking the chance of losing a sale, or just lack of effort. Nonetheless, they have awesome prices and outstanding service.

fleadog99

iTrader: (2)

I am wondering if commission plays a part in all of this. I wonder if the service rep gets a piece if the person pays and picks up a part from the service area in the physical dealership? Since there is only 1 guy in charge of the online parts sales/distribution, that this is the way they can keep there online parts prices at a minimum. This may also be why you can not pick the item up.