Negotiating with your Lexus dealership service
#1
Lexus Test Driver
Thread Starter
Negotiating with your Lexus dealership service
Hi all
Saw this old thread about negotiable rates with the Lexus shop and just wanted to see what your luck has been on getting your Lexus dealer to work with you on labor rates/parts? This isn't a Lexus vs Independent shop debate, but merely curious as to your own experiences in working with your Lexus service departments.
https://www.clublexus.com/forums/sc-...egotiable.html
For those of you who have a little bit if time, I also found this to be an interesting read on how service advisers have targets/quotas (and make commission) almost like anyone else at that dealership so I "assume" they will work with you to close the repair sale...
http://www.edmunds.com/car-care/conf...epartment.html
Just interested to get your perspectives on this that's all
Saw this old thread about negotiable rates with the Lexus shop and just wanted to see what your luck has been on getting your Lexus dealer to work with you on labor rates/parts? This isn't a Lexus vs Independent shop debate, but merely curious as to your own experiences in working with your Lexus service departments.
https://www.clublexus.com/forums/sc-...egotiable.html
For those of you who have a little bit if time, I also found this to be an interesting read on how service advisers have targets/quotas (and make commission) almost like anyone else at that dealership so I "assume" they will work with you to close the repair sale...
http://www.edmunds.com/car-care/conf...epartment.html
Just interested to get your perspectives on this that's all
#2
Driver School Candidate
iTrader: (3)
Join Date: Jan 2015
Location: New Jersey
Posts: 47
Likes: 0
Received 0 Likes
on
0 Posts
I work in a service department but for Chrysler and honestly you can negotiate service but usually varies on a couple factors; if you've been going there a while, spent a good amount of money and if the service rep is friendly and willing to work with you because some are just plain rude even where I work.
#4
Driver School Candidate
Join Date: Jan 2015
Location: Connecticut
Posts: 14
Likes: 0
Received 0 Likes
on
0 Posts
I work for Toyota as a service adviser and can say that i am willing to work with most customers within reason. Theres only so much we can flex on things. 10-15% discounts are pretty standard.
Our job REVOLVES around CSI. Unfortunately, and i speak for most service advisers, management is dangling our jobs over our heads with it. It is impossible to make every customer happy, and these surveys ask all sorts of silly questions that factor our CSI number.
Our job REVOLVES around CSI. Unfortunately, and i speak for most service advisers, management is dangling our jobs over our heads with it. It is impossible to make every customer happy, and these surveys ask all sorts of silly questions that factor our CSI number.
#5
Driver School Candidate
Join Date: Mar 2015
Location: California
Posts: 11
Likes: 0
Received 0 Likes
on
0 Posts
I work as a service advisor for a Lexus dealer in SoCal and I can tell you a few things that will help...now this doesn't go for every dealer but it does for ours.
1) Shop around local dealerships for pricing. Not every dealership does, but ours will usually match a competing Lexus dealer.
2) As mentioned above, having a history with the dealership is always a plus. Some of our well established customers have special discounts with us.
3) Being polite and nice goes a long way. Sure sometimes you can get your way if you complain about every single thing but that might only work once or twice. Believe it or not but I am more likely to bend over backwards for a courteous customer than one who treats me like I am beneath them.
4) Kinda common sense but visit the dealers websites for coupons.
5) Probably the most important that ties in with the rest is ask. Not all dealerships are the greedy money pits people would have you to believe, this is somewhat dependent on the advisor. If price is your concern, depending on the service sometimes there is a little room for negotiation. I have had the "ok" from my manager to give as much as $500 off a service because the customer had a history with us and he was going through some financial troubles.
1) Shop around local dealerships for pricing. Not every dealership does, but ours will usually match a competing Lexus dealer.
2) As mentioned above, having a history with the dealership is always a plus. Some of our well established customers have special discounts with us.
3) Being polite and nice goes a long way. Sure sometimes you can get your way if you complain about every single thing but that might only work once or twice. Believe it or not but I am more likely to bend over backwards for a courteous customer than one who treats me like I am beneath them.
4) Kinda common sense but visit the dealers websites for coupons.
5) Probably the most important that ties in with the rest is ask. Not all dealerships are the greedy money pits people would have you to believe, this is somewhat dependent on the advisor. If price is your concern, depending on the service sometimes there is a little room for negotiation. I have had the "ok" from my manager to give as much as $500 off a service because the customer had a history with us and he was going through some financial troubles.
#7
Driver School Candidate
Join Date: Mar 2015
Location: California
Posts: 11
Likes: 0
Received 0 Likes
on
0 Posts
A lot of it has to do with perception believe it or not lol.
Thread
Thread Starter
Forum
Replies
Last Post