View Poll Results: How have your Longo Service Experiences been?
GREAT!
5
100.00%
Neutral.
0
0%
UNSATISFACTORY!
0
0%
Voters: 5. You may not vote on this poll
POLL: The Longo Lexus Experience
POLL: The Longo Lexus Experience
how have your experiences been with longo?
i used to love longo, A LOT
but...
when i went over the 50,000 mile type warranty...
i wasnt happy anymore.
when i was barely over 50k
i went to longo because i found out my side mirrors did not tint like my rearview mirror did when there is a lot of glare coming from any cars in the rear.
according to the car's window sticker, which i showed them, it says i have tinting rearview and side mirros. (monochromatic)
so they say i have to pay some many hours of labor just to have them check to see if its really missing or it just broke, which i recall never having.
i asked the guy if i would have to pay for the labor if they found out the tinting parts were missing. and the (sorry to say irritating me now) service consultant said he plainly didnt know...
once you go over 50K you are not a Lexus dealer friend!!
BEWARE!!!!
i used to love longo, A LOT
but...
when i went over the 50,000 mile type warranty...
i wasnt happy anymore.
when i was barely over 50k
i went to longo because i found out my side mirrors did not tint like my rearview mirror did when there is a lot of glare coming from any cars in the rear.
according to the car's window sticker, which i showed them, it says i have tinting rearview and side mirros. (monochromatic)
so they say i have to pay some many hours of labor just to have them check to see if its really missing or it just broke, which i recall never having.
i asked the guy if i would have to pay for the labor if they found out the tinting parts were missing. and the (sorry to say irritating me now) service consultant said he plainly didnt know...
once you go over 50K you are not a Lexus dealer friend!!
BEWARE!!!!
Joined: Feb 2001
Posts: 31,944
Likes: 2,739
From: North Carolina
I'm not quite sure what the problem you're saying you had was from your description....
Are you unhappy because you had to pay for something because your car was out of warranty? As someone with two Lexus cars outside of warranty - I always expect to pay for parts and/or labor when I go to the dealer to get work done. Sometimes I'm suprised when they still cover something (I had a leak in my LS gas tank and they replaced it for free).
If you don't like not being covered, get an extended warranty!
Are you unhappy because you had to pay for something because your car was out of warranty? As someone with two Lexus cars outside of warranty - I always expect to pay for parts and/or labor when I go to the dealer to get work done. Sometimes I'm suprised when they still cover something (I had a leak in my LS gas tank and they replaced it for free).
If you don't like not being covered, get an extended warranty!
Lexus Connoisseur
Joined: Mar 2001
Posts: 19,899
Likes: 612
From: USA
Originally Posted by DaveGS4
If you don't like not being covered, get an extended warranty!
On a sidenote, I got the Penske Extended Warranty at Longo (good at Stevens Creek or Longo Lexus). It's basically the same that Lexus USA offers but the warranty work is reimburseable by Penske if out of pocket expense is incurred from a non Penske Automotive Group facility.
Lexus Champion
Joined: Jan 2003
Posts: 2,754
Likes: 6
From: Colorado
Originally Posted by ARISTO 161
once you go over 50K you are not a Lexus dealer friend!!
BEWARE!!!!
BEWARE!!!!
We are customers, not friends to the dealers. So we are expected to pay once the warranty is out. Simple as that.
Originally Posted by GRAND_LS 4
I'm not sure what the poster was trying to say. So i'll wait to till he explains the situation a little better.
Car has a little more than 50,000 miles.
At this time the owner realized that his mirrors were supposed to be auto-tinting (according to the window sticker) but it's never auto-tinted.
Dealer told him that the owner would have to pay some sort of labor fee to see if the mechanism was missing or broken.
Owner asked if he would have to pay if the mechanism was missing.
Service rep told the owner that he didn't know.
owner is not happy with the dealer.
Here are my takes on it.
I think after 50k miles it's a little too late to complain to the dealer that your car was not equipped as described on the window sticker. Mistakes do happen and sometimes the owner gets less and sometimes more. As it is the responsibility of the dealer to make sure that the car is equipped with all that it's supposed to have they cannot be held liable after 50k miles. An owner of a vehicle could have removed thousands of dollars of parts in that 50k miles of ownership then claim that it was never installed.
yea
thats what i meant. guess it wasnt our day.
i think compared to Other dealers of other makes, lexus dealers are pretty upscale
sometimes i feel i need to hide the shorts
i think compared to Other dealers of other makes, lexus dealers are pretty upscale
sometimes i feel i need to hide the shorts
Trending Topics
Originally Posted by VSsc400
I can explain.
Car has a little more than 50,000 miles.
At this time the owner realized that his mirrors were supposed to be auto-tinting (according to the window sticker) but it's never auto-tinted.
Dealer told him that the owner would have to pay some sort of labor fee to see if the mechanism was missing or broken.
Owner asked if he would have to pay if the mechanism was missing.
Service rep told the owner that he didn't know.
owner is not happy with the dealer.
Here are my takes on it.
I think after 50k miles it's a little too late to complain to the dealer that your car was not equipped as described on the window sticker. Mistakes do happen and sometimes the owner gets less and sometimes more. As it is the responsibility of the dealer to make sure that the car is equipped with all that it's supposed to have they cannot be held liable after 50k miles. An owner of a vehicle could have removed thousands of dollars of parts in that 50k miles of ownership then claim that it was never installed.
Car has a little more than 50,000 miles.
At this time the owner realized that his mirrors were supposed to be auto-tinting (according to the window sticker) but it's never auto-tinted.
Dealer told him that the owner would have to pay some sort of labor fee to see if the mechanism was missing or broken.
Owner asked if he would have to pay if the mechanism was missing.
Service rep told the owner that he didn't know.
owner is not happy with the dealer.
Here are my takes on it.
I think after 50k miles it's a little too late to complain to the dealer that your car was not equipped as described on the window sticker. Mistakes do happen and sometimes the owner gets less and sometimes more. As it is the responsibility of the dealer to make sure that the car is equipped with all that it's supposed to have they cannot be held liable after 50k miles. An owner of a vehicle could have removed thousands of dollars of parts in that 50k miles of ownership then claim that it was never installed.
ClubLexus Stories
Celebrating Lexus & Toyota from Around the Globe
Lexus NX 350h: A Fuel-Sipping Secret Hot Hatch???
Michael S. Palmer
5 Best & 5 Worst Lexus Daily Drivers
Joe Kucinski
Top 5 Hottest Lexus & Toyotas in 2026 (Hardest To Buy)
Brett Foote
2026 Lexus IS 350 F Sport Review: The Last of Its Kind Still Rocks
Michael S. Palmer
Top 10 Most Confusing Things Lexus Has Ever Done!
Joe Kucinski
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles
Michael S. Palmer
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4
Joe Kucinski
8 Weirdest Things Lexus Has Ever Built
Verdad Gallardo
10 Lexus Designs That Have Aged Like Fine Wine
Verdad Gallardo
Thread
Thread Starter
Forum
Replies
Last Post
AL13NV8D3R
GS - 4th Gen (2013-2020)
95
Oct 15, 2014 07:26 PM
