Joedaddy1 what is your Model year for your LS 460

 

MY2007 .. purchased December 2006

 

So far I have had the dashboard pad and rear door panels replaced along with pleading with Lexus to replace the glove compartment as it actually showed the most fading/melting. The front panels have arrived and will be having them put in on Monday.

While I grant you that no car is perfect, it is pretty depressing considering the lineage of the LS that the issues with the design made it past development. Still love the car...

 

Well, this isn't really a design issue - it's a materials specification issue. The plastic used on the dash and door pulls was clearly defective. I doubt Lexus make their own plastic so the supplier is at fault. What is depressing, however, is how unresponsive they are to some owners while looking after others (I think it's all in the dealer). This arbitrary responsiveness is totally unacceptable at any level, let alone on a flagship vehicle from the biggest car manufacturer in the world.

 

I totally agree with sktn77a. I dealt with Lexus Corporate and a female regional rep just blew me off and said it was denied,
because my car was a 08 Model, even if it was manufactured in 07.

She had no desire to investigate or send me to my local dealer. Disappointed.......

 

If your vehicle falls within the series of VINs that are part of the warranty enhancement and the car is within 10 years of the date of first use DOFU, then you can get coverage by a dealer, otherwise you can seek goodwill assistance from said dealer.

 

True, but they have been arbitrarily replacing the panels in some forum members' 2007, 2008, 2009, 2010 and 2011 models. So WTF?

 

I got my LS460 about a month ago and found out about the warranty enhancement that ended a few months ago. The customer service rep could care less about my safety or Lexus quality and told me that its not a recall. I tried to express the fact that I did not know about this until after I got the car, so how was I suppose to know about it. My dash shines the sun like a mirror, I wish Lexus would step up and replace it for safety concerns.

 

It can get bad i know. I bought a dash pad cover fit for it and it got me by till i had mine redone.

 

Yesterday the front door panels were finally installed completing the interior panel replacement. The front panels had arrived a month ago, but I was out of town. As for those having issues, I would recommend calling Lexus Corporate multiple times until you talk to a sympathetic rep.

While the dash pad, and door panels were relatively straightforward, getting the glove box done for free was no easy task as it is not under the program and the unit cost is I think $1500.
That said, like I alluded to prior, it was the interior part showing the most damage.

Best of luck to those still going through getting their door panels and dash pads.
Edit: Did not realize that the program ended. That seems rather short sighted considering while still older cars, they still fetch a pretty penny on the used market.

 

Unfortunately, after the first contact, all future contacts are passed back to the original "case manager".

 

That must have changed as I was getting nowhere and called back and ended up with a very sympathetic rep. I will admit, I was crazy that when the sun shined down on the door panels it felt like your arms were in silly putty.

Oddly, while they replaced the dash pad, there were no issues with it. Like I said prior, the glove box was what was really janky. Oh well.

 

Its not arbitrary, if it falls within 10 years of DOFU or if parts were ordered prior to May. Beyond that it's a regular good will case, which are case by case.

You purchased the car pre-owned, which does not give you any more right to a repair then the previous owner...in fact: you have less right then the previous owner, that's like saying "I didn't know the law so it doesn't count". Do your research BEFORE you buy. You had no part in maintaining the car during its lifetime, you invested nothing back into the dealership as far as service is concerned, this repair is WAY out of warranty, this is not a safety concern...its aesthetics, all you can do is ask them to help...they don't owe it to you.

And all communications are noted...you can call umpteen times but, they will have all of your concerns on file.

 

Sorry to be blunt, I mean no hard feelings.

 

Wow! When I was shopping for an LS460 I've never noticed that the Ls460 either had stitched leather armrest or 1 piece rubber coated armrest. I was wondering how my armrest would melt. Luckily my 2008 has stitched leather. I have soft door closers and rear reclining seats.
I was thinking about upgrading to a 2010-2012 "L" after 2 years. Now the search criteria will be even more difficult since I will now need to find one with stitched door leather armrest along with Mark Levinson sound and Non Air shocks. Would non leather door armrest be a deal breaker for anyone else?
I'll probably have to go with air shock now since that is usually part of the premium package. I'm surprised that nearly every Ls460 I see now between 2010-2012 has the rubber armrest