Oil Pan plug threads stripped by dealer
Intermediate
Joined: May 2011
Posts: 271
Likes: 37
From: Tx
Heck, I like to argue even when I don't know what I'm talking about! I like to get edumacated by anyone who really knows a subject in question. I love these cars and this forum!
Thread Starter
Pole Position
Joined: Jan 2007
Posts: 340
Likes: 51
From: CA
Update: Dealer B (the stripper) contacted Dealer A (the last oil changer) and they refused to do anything. So Dealer B has contacted the Lexus area rep to persuade Dealer A to step up. Tomorrow, I'm going to contact Lexus customer satisfaction and raise an issue. I'm not holding out much hope, though.
Guess I'll have to find a reliable independent shop. I'd do it myself if it was only every 5 or 6 months, but with the miles I drive, I'm servicing every 6 weeks, and I don't want to spend that much time under the car.
The hell of it is, the dealer cost to make this whole thing right is probably around $300, while I spent $3500 this year in Lexus service. I just expected a little better treatment. This is my 3rd LS in the last 9 years, and I'm about due for a 4th. Maybe I'll check out the Audi this time.
Guess I'll have to find a reliable independent shop. I'd do it myself if it was only every 5 or 6 months, but with the miles I drive, I'm servicing every 6 weeks, and I don't want to spend that much time under the car.
The hell of it is, the dealer cost to make this whole thing right is probably around $300, while I spent $3500 this year in Lexus service. I just expected a little better treatment. This is my 3rd LS in the last 9 years, and I'm about due for a 4th. Maybe I'll check out the Audi this time.
Thread Starter
Pole Position
Joined: Jan 2007
Posts: 340
Likes: 51
From: CA
My previous LS's were bought from two different dealerships. Newport and Escondido are closest to my current place of work & home, respectively.
CL Community Team
Joined: Mar 2007
Posts: 4,265
Likes: 482
From: MA
Great news, glad it worked out for you!
Like that scene in Pretty Woman where she walked into the store that had turned her away, you can walk into dealer A and tell them, "Oh, you sell on commission? Big mistake, huge mistake"!
Like that scene in Pretty Woman where she walked into the store that had turned her away, you can walk into dealer A and tell them, "Oh, you sell on commission? Big mistake, huge mistake"!
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By the way, I would not recommend an Audi if you put a lot of mileage. Lexus is as reliable as any car can get now a day.
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Joined: May 2008
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From: Atlanta, GA
Thread Starter
Pole Position
Joined: Jan 2007
Posts: 340
Likes: 51
From: CA
Like that scene in Pretty Woman where she walked into the store that had turned her away, you can walk into dealer A and tell them, "Oh, you sell on commission? Big mistake, huge mistake"!
Driver
Joined: May 2012
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From: Bay Area
