08 ls460 needs new control arms
#241
Lexus Fanatic
I mean...I also replaced ball joints and control arms on my LS400 come to think of it.
If I had a 9 year old LS that needed control arms even if it only had 60k miles, I honestly would not consider that unusual or excessive at all. I didn't on my ES, didn't on my LS400 either.
If you want to quote Lexus prices fine, but you're just a glutton for punishment as the job can be done for a fraction of the cost elsewhere. When you have an older car you have to be pragmatic.
Another huge issue on the Ls400s was the starter. If the starter went bad it was a huge job because of where the starter was, happened to mine and we just lived with an intermittent start because even at an independent that's a $1,500+ job. They relocated the starter on the LS430, but using your logic, what about all those poor LS400 owners? Or the gen 1 LS400 the PS pump would leak onto the alternator fouling it. They fixed that on the gen 2 LS400, but what about those poor gen 1 guys? People literally fashion a shield out of a milk jug. Not kidding.
My LS400 was about 6 years old when it developed that very expensive starter issue. We traded it with that problem. One of the big reasons we traded it also was it was close to needing its second $1,000 timing belt job.
Point is, there's always something, even back in the storied "early days".
If I had a 9 year old LS that needed control arms even if it only had 60k miles, I honestly would not consider that unusual or excessive at all. I didn't on my ES, didn't on my LS400 either.
If you want to quote Lexus prices fine, but you're just a glutton for punishment as the job can be done for a fraction of the cost elsewhere. When you have an older car you have to be pragmatic.
Another huge issue on the Ls400s was the starter. If the starter went bad it was a huge job because of where the starter was, happened to mine and we just lived with an intermittent start because even at an independent that's a $1,500+ job. They relocated the starter on the LS430, but using your logic, what about all those poor LS400 owners? Or the gen 1 LS400 the PS pump would leak onto the alternator fouling it. They fixed that on the gen 2 LS400, but what about those poor gen 1 guys? People literally fashion a shield out of a milk jug. Not kidding.
My LS400 was about 6 years old when it developed that very expensive starter issue. We traded it with that problem. One of the big reasons we traded it also was it was close to needing its second $1,000 timing belt job.
Point is, there's always something, even back in the storied "early days".
Last edited by SW17LS; 04-24-17 at 02:41 PM.
#242
Lexus Fanatic
You should not take it to Lexus. There is no reason you should be taking a ~10 year old Lexus to the dealer, the cost will break you. Lexus quoted me $4,000 to do the control arms on my old ES, my guy did it for $1,600 with OEM parts...where was my outrage?
As to the ball joints being redesigned on the GS, the control arms were redesigned on the LS in 2011, the vast majority of control arm issues you see are 07-09, early 2010 cars.
Timing belts can be done at Toyota, and the control arms can be done there or at an independent for a huge savings too.
Nothing lasts forever, Lexus and the LS specifically is as reliable as you get, it doesn't mean that they will be problem free forever. When any car gets to be 8+ years old you are going to have some issues.
How was redesigning the control arms in 2011 which dramatically reduced the issue not addressing the problem? Dealerships are really expensive, but Lexus has no control over that they are independent businesses and antitrust laws keep them from being able to price fix.
I've owned Lexus vehicles for 20 years, some until old, some traded when they were young. While I agree Lexus service has gone downhill, and I agree they aren't made as well as they once were, theres no doubt in my mind however that I am driving the most reliable vehicle for sale in its segment. What more can you ask for when it comes to product quality and reliability?
As to the ball joints being redesigned on the GS, the control arms were redesigned on the LS in 2011, the vast majority of control arm issues you see are 07-09, early 2010 cars.
Timing belts can be done at Toyota, and the control arms can be done there or at an independent for a huge savings too.
Nothing lasts forever, Lexus and the LS specifically is as reliable as you get, it doesn't mean that they will be problem free forever. When any car gets to be 8+ years old you are going to have some issues.
How was redesigning the control arms in 2011 which dramatically reduced the issue not addressing the problem? Dealerships are really expensive, but Lexus has no control over that they are independent businesses and antitrust laws keep them from being able to price fix.
I've owned Lexus vehicles for 20 years, some until old, some traded when they were young. While I agree Lexus service has gone downhill, and I agree they aren't made as well as they once were, theres no doubt in my mind however that I am driving the most reliable vehicle for sale in its segment. What more can you ask for when it comes to product quality and reliability?
They may have redesigned them on the 2011 but that is 5 model years before redesigning them so they knew they were bad all that time and did nothing, now owners are having to fork over thousands to fix their mistake. That is not fixing anything or making anything right for owners and these LS460 suspension issue seem to be failing more often and cost much more to fix then the GS ball joint issue. I have also read where 2011 owners have had suspension issues too.
Nothing lasts forever, you are right, but with modern cars especially from Lexus you should at least expect trouble free to mostly trouble free ownership for at least the first 100K miles if you don't abuse it and take care of it, expensive components failing before that costing several thousands of dollars to fix on any model is simply unacceptable especially when it is a known issue and they did nothing about it for customers.
#243
Lexus Fanatic
I did not take my Lexus to the dealership after prices got so high. I took it to the Toyota dealership or did my own work but in some cases prices were not that much cheaper at Toyota, I doubt suspension work for a LS460 would be thousands less at a Toyota dealership. I don't know any good local mechanics/shops and those places don't warranty work anyway aside from maybe a few months. I am sure you knew the guy pretty well who did over $4000 worth of work for $1600 but that is besides the point, if your ES had just around 100K miles or less it should not need $4000 or $1600 dollars worth of suspension work if it was designed properly, I would be outraged if my Lexus needed that kind of suspension work/cost. My families and my cars have never needed suspension work or had suspension issues and many had 160K miles or more on them. I had to replace a transmission and engine in my Mitsu Eclipse with over 100K miles and the cost of doing both were less then half the price Lexus is charging most for fixing the suspensions they did not properly design.
As for my repair to my ES, I did not know the guy at all actually, it was the first time I ever used him, and I found him because the car needed this work and the dealer had quoted me almost $4,000. He showed me where to order the parts, and they were about $600, and he did the job for something like $950 labor. The car was under or just at 100,000 miles too, I know that because I asked him what he would have charged me to do the timing belt which I had just done at Lexus, and that would have been 90k miles. That was the job that convinced me to stop using the dealer, and I did.
If you would be outraged by this repair, you should not buy an LS460 or any other flagship car lol. This repair is childs play compared to what needs a 7 Series or S Class or A8 or Jaguar XJ might need around the same age. Absolute childs play. If you can't swallow a couple thousand dollars for a suspension repair on a 6,7,10 year old originally $80,000+ car you have no business owning one. Its a much more complex car than a GS and it has more needs. That has always been true of the LS, trust me I've had three, one of which had 170,000 miles when I traded it, the other 110k.
Thats why I bought the ES in 2003. I knew I was going to drive that car a long time, and put a lot of miles on it, I was starting a new business and I did not know how much cash I would have lying around for repairs. I chose a new ES over a CPO 2000 LS400 with 35k miles on it because I knew the LS would potentially be a lot more money to repair because we had the 98 in the family and at that time it had around 130-140k miles. And in the end I was right.
They may have redesigned them on the 2011 but that is 5 model years before redesigning them so they knew they were bad all that time and did nothing, now owners are having to fork over thousands to fix their mistake. That is not fixing anything or making anything right for owners and these LS460 suspension issue seem to be failing more often and cost much more to fix then the GS ball joint issue. I have also read where 2011 owners have had suspension issues too.
You can't warranty a machine forever.
Nothing lasts forever, you are right, but with modern cars especially from Lexus you should at least expect trouble free to mostly trouble free ownership for at least the first 100K miles if you don't abuse it and take care of it, expensive components failing before that costing several thousands of dollars to fix on any model is simply unacceptable especially when it is a known issue and they did nothing about it for customers.
If you're buying an LS460, put a couple thousand dollars away for control arms. If you're buying an LS400 put a couple thousand dollars away for a starter. If you're buying any older previously expensive luxury sedan if you do not expect some unforeseen repair costs...you're a fool. These are very expensive cars, and yes they do break and when they do it can be costly.
Last edited by SW17LS; 04-24-17 at 04:38 PM.
#244
Lexus Champion
If a person wants an ultra luxury car and is unhappy with the LS460, based on design issues, reliability, whatever, then find another car in the same category that is better, or look for a non-ultra luxury car that doesn't have similar issues.
I bought a CPO LS460 for peace of mind, and in part because of the control arms issues. I'll evaluate keeping thread car or selling it when the CPO warranty expires. Recently, the control arms were replaced under warranty at around 79K miles with what I was told were the redesigned parts, so that's one problem I hope I won't have to deal with out of warranty.
As far as Lexus retroactively repairing design flaws for free that don't involve safety and which might or not result in a necessary repair at a specific time after the warranty has expired, good luck with that. I think other car manufacturers are the same in that regard.
I bought a CPO LS460 for peace of mind, and in part because of the control arms issues. I'll evaluate keeping thread car or selling it when the CPO warranty expires. Recently, the control arms were replaced under warranty at around 79K miles with what I was told were the redesigned parts, so that's one problem I hope I won't have to deal with out of warranty.
As far as Lexus retroactively repairing design flaws for free that don't involve safety and which might or not result in a necessary repair at a specific time after the warranty has expired, good luck with that. I think other car manufacturers are the same in that regard.
#245
Lexus Fanatic
As far as Lexus retroactively repairing design flaws for free that don't involve safety and which might or not result in a necessary repair at a specific time after the warranty has expired, good luck with that. I think other car manufacturers are the same in that regard.
#246
If I had a 9 year old LS that needed control arms even if it only had 60k miles, I honestly would not consider that unusual or excessive at all. I didn't on my ES, didn't on my LS400 either.
If you want to quote Lexus prices fine, but you're just a glutton for punishment as the job can be done for a fraction of the cost elsewhere. When you have an older car you have to be pragmatic.
Another huge issue on the Ls400s was the starter. If the starter went bad it was a huge job because of where the starter was, happened to mine and we just lived with an intermittent start because even at an independent that's a $1,500+ job. They relocated the starter on the LS430, but using your logic, what about all those poor LS400 owners? Or the gen 1 LS400 the PS pump would leak onto the alternator fouling it. They fixed that on the gen 2 LS400, but what about those poor gen 1 guys? People literally fashion a shield out of a milk jug. Not kidding.
My LS400 was about 6 years old when it developed that very expensive starter issue. We traded it with that problem. One of the big reasons we traded it also was it was close to needing its second $1,000 timing belt job.
Point is, there's always something, even back in the storied "early days".
Can it be done cheaper elsewhere? Sure. Should it still be considered a design flaw by Lexus? Yes. Regardless if I can get the parts and work done from Joe Schmoe for $10.
An alternator or a starter is not replacing suspension components on a sub-60k mile vehicle, BUT that said, if this is a design flaw by Lexus, which it is, they should address the problem IMO.
Completely disagree with this statement. Again, IMO this should not be viewed as just any repair. Suspension work (excluding shocks/struts) under 60k miles should not be considered realistic.
#247
I did not take my Lexus to the dealership after prices got so high. I took it to the Toyota dealership or did my own work but in some cases prices were not that much cheaper at Toyota, I doubt suspension work for a LS460 would be thousands less at a Toyota dealership. I don't know any good local mechanics/shops and those places don't warranty work anyway aside from maybe a few months. I am sure you knew the guy pretty well who did over $4000 worth of work for $1600 but that is besides the point, if your ES had just around 100K miles or less it should not need $4000 or $1600 dollars worth of suspension work if it was designed properly, I would be outraged if my Lexus needed that kind of suspension work/cost. My families and my cars have never needed suspension work or had suspension issues and many had 160K miles or more on them. I had to replace a transmission and engine in my Mitsu Eclipse with over 100K miles and the cost of doing both were less then half the price Lexus is charging most for fixing the suspensions they did not properly design.
They may have redesigned them on the 2011 but that is 5 model years before redesigning them so they knew they were bad all that time and did nothing, now owners are having to fork over thousands to fix their mistake. That is not fixing anything or making anything right for owners and these LS460 suspension issue seem to be failing more often and cost much more to fix then the GS ball joint issue. I have also read where 2011 owners have had suspension issues too.
Nothing lasts forever, you are right, but with modern cars especially from Lexus you should at least expect trouble free to mostly trouble free ownership for at least the first 100K miles if you don't abuse it and take care of it, expensive components failing before that costing several thousands of dollars to fix on any model is simply unacceptable especially when it is a known issue and they did nothing about it for customers.
They may have redesigned them on the 2011 but that is 5 model years before redesigning them so they knew they were bad all that time and did nothing, now owners are having to fork over thousands to fix their mistake. That is not fixing anything or making anything right for owners and these LS460 suspension issue seem to be failing more often and cost much more to fix then the GS ball joint issue. I have also read where 2011 owners have had suspension issues too.
Nothing lasts forever, you are right, but with modern cars especially from Lexus you should at least expect trouble free to mostly trouble free ownership for at least the first 100K miles if you don't abuse it and take care of it, expensive components failing before that costing several thousands of dollars to fix on any model is simply unacceptable especially when it is a known issue and they did nothing about it for customers.
#248
Lexus Fanatic
Like I said, if it's not reliable enough for you, buy a German flagship car lol
To say "the suspension is trash" is a dramatic overstatement. The control arms are just one part of the suspension.
And 2011 is more than 2 years after 2007, I'm not a smart man but I can count on my fingers to that one.
And why should a starter or alternator be excused but control arms aren't? Both of those repairs are just as costly as the control arms!
To say "the suspension is trash" is a dramatic overstatement. The control arms are just one part of the suspension.
And 2011 is more than 2 years after 2007, I'm not a smart man but I can count on my fingers to that one.
And why should a starter or alternator be excused but control arms aren't? Both of those repairs are just as costly as the control arms!
Last edited by SW17LS; 04-28-17 at 08:34 PM.
#249
Like I said, if it's not reliable enough for you, buy a German flagship car lol
To say "the suspension is trash" is a dramatic overstatement. The control arms are just one part of the suspension.
And 2011 is more than 2 years after 2007, I'm not a smart man but I can count on my fingers to that one.
And why should a starter or alternator be excused but control arms aren't? Both of those repairs are just as costly as the control arms!
To say "the suspension is trash" is a dramatic overstatement. The control arms are just one part of the suspension.
And 2011 is more than 2 years after 2007, I'm not a smart man but I can count on my fingers to that one.
And why should a starter or alternator be excused but control arms aren't? Both of those repairs are just as costly as the control arms!
Is it an overstatement? If you think its reasonable for suspension components (excluding struts) to wear out at sub-60k miles, you are definitely not a smart man.
Two years or three makes no difference. Suspension components are not redesigned on regular vehicles mid run, let alone before a refresh.
Why? Because those items are not known or expected to last past 100k miles. Regardless of the manufacturer. Major suspension components are.
Anyways. I'm not going to waste my time arguing here. If you feel this is reasonable to replace major suspension components on a sub-60k mile vehicle, then good luck to you. I will continue to pursue my point through Lexus corporate.
#250
Lexus Fanatic
In any event, if you are buying used as most do, just buy a 2011 or later. Have you owned your LS since new? If not you've been a member here since 2008, so you knew about the control arm repair being common before you bought it. Crying about it now makes no sense.
As for me "not being a smart man", no need to be rude or make personal attacks, it weakens your argument.
Two years or three makes no difference. Suspension components are not redesigned on regular vehicles mid run, let alone before a refresh.
Why? Because those items are not known or expected to last past 100k miles. Regardless of the manufacturer. Major suspension components are.
YOU feel those parts shouldn't last past 100k miles but control arms should, that hasn't been my experience at all. I have replaced suspension components in my cars much earlier in life than starters and alternators. And in any event, the silly design of the LS400 is what causes those alternator failures (power steering pump fails and leaks into the alternator. Now, thats two failures...why is the pump failing #1), and the starter's location makes what should be a $300 job a $1,300 job.
Anyways. I'm not going to waste my time arguing here. If you feel this is reasonable to replace major suspension components on a sub-60k mile vehicle, then good luck to you. I will continue to pursue my point through Lexus corporate.
If I were driving a 10 year old LS, I would not be angry about having to replace the control arms no, certainly not with it being as well documented a common repair as it is. Lexus warrantied the vehicle for a certain period, and beyond which they make no representations or claims as to the longevity of any component on the vehicle...your assumption that suspension components should all last past 100k miles is your own assumption. Like I've said, I've had old Lexus vehicles and they have needed expensive repairs...I was never mad...I was driving an old car and it needed a repair, so I made the repairs.
And like I said...if you're pissed at Lexus....go buy a 7 Series or an S Class or whatever...then you'll know what making expensive repairs is really like lol. The car is far and away the most reliable car in the segment, being pissed off because its not "reliable enough" when any competitor at 10 years old would have had multiple 4 figure repairs by this time is unreasonable. My friend's BMW X5 needed a $4,000 coolant repair when it was 6 years old with 48,000 miles, her 335 needed a $4k suspension job at 6 years old and 35k miles for gods sake, and we're complaining about a suspension issue that can be repaired for $1500-$2000 on a 10 year old originally $80,000 Lexus.
Last edited by SW17LS; 04-29-17 at 01:11 PM.
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roadfrog (04-30-17)
#251
Lexus Fanatic
Just noticed this in the other thread on the subject:
LOL. So, $500 for the parts, and $483 in labor to have someone COME TO HIS HOUSE and do the repair. So, $983 and all the control arms are replaced. What a horror story lol. Thats about the cost of a set of tires.
In further reading theses posts I decided to replace all control arms in the front and not just the bushings. Two arms were cracked, rest had some slight wear and tear.
Bought all eight arms off EBay from Buy Auto Parts in San Diego for $499. with prepaid shipping and one year warranty.
Had a company called Mobile Repair Dr. in Phoenix come out to my house and the mechanic did a full change out in just over 3 hours.
I made sure the arms were torqued to factory specs with the cars weight on wheel jacks and everything appears level.
Lexus dealer quote $4000.
Cost of the house call $483.
PERFECT.
Bought all eight arms off EBay from Buy Auto Parts in San Diego for $499. with prepaid shipping and one year warranty.
Had a company called Mobile Repair Dr. in Phoenix come out to my house and the mechanic did a full change out in just over 3 hours.
I made sure the arms were torqued to factory specs with the cars weight on wheel jacks and everything appears level.
Lexus dealer quote $4000.
Cost of the house call $483.
PERFECT.
#252
Sub 60k miles is also an extreme case. A lot of it depends on roads the vehicle was driven on, etc. Many members here have had well over100k miles on the original control arms.
In any event, if you are buying used as most do, just buy a 2011 or later. Have you owned your LS since new? If not you've been a member here since 2008, so you knew about the control arm repair being common before you bought it. Crying about it now makes no sense.
As for me "not being a smart man", no need to be rude or make personal attacks, it weakens your argument.
Just stating the facts. The 2007 model came out in 2006, the suspension components were redone in 2010 for the 2011, and 2010 was a refresh year. You said the suspension components were redesigned "2 years later" and that is not correct, it was 4 years later
I have had many cars past 100k miles with their original alternator and starter. My 2003 ES300 has its original starter, it has 190,000 miles on it and the alternator was replaced for the first time last year when it had about 185k on it. My 1995 Ford Explorer was towed away last year, at 210,000 miles and 21 years old it had its original starter, and had an alternator replaced once at about 180,000 miles.
YOU feel those parts shouldn't last past 100k miles but control arms should, that hasn't been my experience at all. I have replaced suspension components in my cars much earlier in life than starters and alternators. And in any event, the silly design of the LS400 is what causes those alternator failures (power steering pump fails and leaks into the alternator. Now, thats two failures...why is the pump failing #1), and the starter's location makes what should be a $300 job a $1,300 job.
Arguing with Lexus is just as wasteful of your time. Lexus will not, nor should they cover your control arm repair. Your car is 10 years old, its totally unreasonable to expect Lexus to cover a repair. When you buy an old car, or drive an old car you have to expect you will make some repairs. Its great that its low mileage, but time wears components too, not just mileage, and depending on how those miles were driven the suspension may have taken more of a beating than a car with 150k highway miles.
If I were driving a 10 year old LS, I would not be angry about having to replace the control arms no, certainly not with it being as well documented a common repair as it is. Lexus warrantied the vehicle for a certain period, and beyond which they make no representations or claims as to the longevity of any component on the vehicle...your assumption that suspension components should all last past 100k miles is your own assumption. Like I've said, I've had old Lexus vehicles and they have needed expensive repairs...I was never mad...I was driving an old car and it needed a repair, so I made the repairs.
And like I said...if you're pissed at Lexus....go buy a 7 Series or an S Class or whatever...then you'll know what making expensive repairs is really like lol. The car is far and away the most reliable car in the segment, being pissed off because its not "reliable enough" when any competitor at 10 years old would have had multiple 4 figure repairs by this time is unreasonable. My friend's BMW X5 needed a $4,000 coolant repair when it was 6 years old with 48,000 miles, her 335 needed a $4k suspension job at 6 years old and 35k miles for gods sake, and we're complaining about a suspension issue that can be repaired for $1500-$2000 on a 10 year old originally $80,000 Lexus.
In any event, if you are buying used as most do, just buy a 2011 or later. Have you owned your LS since new? If not you've been a member here since 2008, so you knew about the control arm repair being common before you bought it. Crying about it now makes no sense.
As for me "not being a smart man", no need to be rude or make personal attacks, it weakens your argument.
Just stating the facts. The 2007 model came out in 2006, the suspension components were redone in 2010 for the 2011, and 2010 was a refresh year. You said the suspension components were redesigned "2 years later" and that is not correct, it was 4 years later
I have had many cars past 100k miles with their original alternator and starter. My 2003 ES300 has its original starter, it has 190,000 miles on it and the alternator was replaced for the first time last year when it had about 185k on it. My 1995 Ford Explorer was towed away last year, at 210,000 miles and 21 years old it had its original starter, and had an alternator replaced once at about 180,000 miles.
YOU feel those parts shouldn't last past 100k miles but control arms should, that hasn't been my experience at all. I have replaced suspension components in my cars much earlier in life than starters and alternators. And in any event, the silly design of the LS400 is what causes those alternator failures (power steering pump fails and leaks into the alternator. Now, thats two failures...why is the pump failing #1), and the starter's location makes what should be a $300 job a $1,300 job.
Arguing with Lexus is just as wasteful of your time. Lexus will not, nor should they cover your control arm repair. Your car is 10 years old, its totally unreasonable to expect Lexus to cover a repair. When you buy an old car, or drive an old car you have to expect you will make some repairs. Its great that its low mileage, but time wears components too, not just mileage, and depending on how those miles were driven the suspension may have taken more of a beating than a car with 150k highway miles.
If I were driving a 10 year old LS, I would not be angry about having to replace the control arms no, certainly not with it being as well documented a common repair as it is. Lexus warrantied the vehicle for a certain period, and beyond which they make no representations or claims as to the longevity of any component on the vehicle...your assumption that suspension components should all last past 100k miles is your own assumption. Like I've said, I've had old Lexus vehicles and they have needed expensive repairs...I was never mad...I was driving an old car and it needed a repair, so I made the repairs.
And like I said...if you're pissed at Lexus....go buy a 7 Series or an S Class or whatever...then you'll know what making expensive repairs is really like lol. The car is far and away the most reliable car in the segment, being pissed off because its not "reliable enough" when any competitor at 10 years old would have had multiple 4 figure repairs by this time is unreasonable. My friend's BMW X5 needed a $4,000 coolant repair when it was 6 years old with 48,000 miles, her 335 needed a $4k suspension job at 6 years old and 35k miles for gods sake, and we're complaining about a suspension issue that can be repaired for $1500-$2000 on a 10 year old originally $80,000 Lexus.
Two, three, or four... should not be acceptable especially considering the low mileage. Obviously based on a large number of these threads, a lot do agree that normal life expectancy of major suspension components is not 4 years or sub-60k miles.
Can and should are two different things. Can I repair it myself, I can. Should I, I don't think so. Obviously talking to Lexus corporate wasn't a waste of time for me since they did replace the control arms last year. I consider it reasonable and obviously Lexus did too. In fact, just last week they have also agreed to replace the drivers door panel on the car which began to stick.
The reason people buy the LS is for its reliability. I have owned a number of BMW and Mercedes cars and in my experience, they're not as reliable. But that is a trade off higher performance, more tech, name, etc ze Germans offer. I've also never heard of "335 needed a $4k suspension job at 6 years old and 35k", and I've owned 3 from new to 50k miles. Must be an isolated issue.
This is my opinion and experience. No need to for personal attacks and "crying" statements.
#253
Lexus Fanatic
If you bought the car in 2012 you didn't read the LS460 forums before you did, it's well documented.
If Lexus did replace your control arms, then what do you have to complain about? You say they don't stand behind their customers who have this problem...when they replaced your control arms! What more do you want from them? Do you want them to get on their knees and beg your forgiveness?
This is why IMHO it doesn't pay for a company to go above and beyond for a customer. People have such a sense of entitlement that they're going to be dissatisfied either way.
If Lexus did replace your control arms, then what do you have to complain about? You say they don't stand behind their customers who have this problem...when they replaced your control arms! What more do you want from them? Do you want them to get on their knees and beg your forgiveness?
This is why IMHO it doesn't pay for a company to go above and beyond for a customer. People have such a sense of entitlement that they're going to be dissatisfied either way.
Last edited by SW17LS; 04-29-17 at 03:57 PM.
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roadfrog (04-30-17)
#254
If you bought the car in 2012 you didn't read the LS460 forums before you did, it's well documented.
If Lexus did replace your control arms, then what do you have to complain about? You say they don't stand behind their customers who have this problem...when they replaced your control arms! What more do you want from them? Do you want them to get on their knees and beg your forgiveness?
This is why IMHO it doesn't pay for a company to go above and beyond for a customer. People have such a sense of entitlement that they're going to be dissatisfied either way.
If Lexus did replace your control arms, then what do you have to complain about? You say they don't stand behind their customers who have this problem...when they replaced your control arms! What more do you want from them? Do you want them to get on their knees and beg your forgiveness?
This is why IMHO it doesn't pay for a company to go above and beyond for a customer. People have such a sense of entitlement that they're going to be dissatisfied either way.
You are completely missing the point.. again. I never said that I currently need the control arms replaced did I? You make a number of baseless assumptions. You act as if I should run and post it on the forums as soon as it happens. This was nearly 2 years ago, but I'm posting now.
That is your opinion and this is mine. You are a fool if you think Lexus shouldn't cover this repair. Good luck.
#255
Lexus Fanatic
I would certainly do some research before I purchased any vehicle, certainly a used vehicle.
What I don't understand is why you are still angry when Lexus covered this repair for you out of warranty. What more do you want them to do for you? No, I don't think they should cover this repair, and this is the perfect example why...it doesn't get them anything by going above and beyond and standing behind the product, people still bash them as you've done here.
I'm a fool? I'm not the one who bought a car without doing even a cursory bit of research into its issues and common problems.
You are completely missing the point.. again. I never said that I currently need the control arms replaced did I? You make a number of baseless assumptions. You act as if I should run and post it on the forums as soon as it happens. This was nearly 2 years ago, but I'm posting now.
That is your opinion and this is mine. You are a fool if you think Lexus shouldn't cover this repair. Good luck.
That is your opinion and this is mine. You are a fool if you think Lexus shouldn't cover this repair. Good luck.
I'm a fool? I'm not the one who bought a car without doing even a cursory bit of research into its issues and common problems.