Absurd service charges
Thread Starter
Driver
Joined: Jan 2010
Posts: 162
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From: ms
Absurd service charges
I've always been a stickler for proper maintenance to our vehicles. The wife's 2005 Lexus has reached 90,000 miles and is due for some major recommended service (replace timing belt and associated parts, water pump, thermostat, serpentine belt, etc.).
Quoted by local Lexus dealer (parts and labor): $ 1,299.56 plus tax
After shopping for all required OEM parts on the internet, my total for parts was $ 324.63 (and the internet seller is making a profit) and shipping was free.
Now subtracting my parts cost (again OEM) from Lexus quote, that's a markup of $ 974.93 for their parts and labor. ABSURD!
Local family owned auto garage quoted labor for $ 355.95 for a total of $ 680.58.
I'll be saving $ 618.98.
Have an appointment at the garage Monday morning.
**Next due service (100,000) change 8 spark plugs---Lexus quoted: $536.75. The plugs cost about $ 10.00 apiece. Another ABSURD!
Quoted by local Lexus dealer (parts and labor): $ 1,299.56 plus tax
After shopping for all required OEM parts on the internet, my total for parts was $ 324.63 (and the internet seller is making a profit) and shipping was free.
Now subtracting my parts cost (again OEM) from Lexus quote, that's a markup of $ 974.93 for their parts and labor. ABSURD!
Local family owned auto garage quoted labor for $ 355.95 for a total of $ 680.58.
I'll be saving $ 618.98.
Have an appointment at the garage Monday morning.
**Next due service (100,000) change 8 spark plugs---Lexus quoted: $536.75. The plugs cost about $ 10.00 apiece. Another ABSURD!
Thread Starter
Driver
Joined: Jan 2010
Posts: 162
Likes: 2
From: ms
What made you said so? Personsal experiences? Ever read/heard stories of Lexus Tech screwed up people car. This is a very easy straight forward timing belt job. I am glad to hear the OP looked around for indie and get a more reasonable price.
Pole Position
Joined: Mar 2013
Posts: 302
Likes: 17
From: CA
The dealer price you got is very similar to the SoCal Lexus dealers. Interesting that it's a similar cost though I'd expect it to be since the labor hours are all "set/allocated" beforehand by Lexus HQ. It's not a absurdity per se, since that is in line with the cost from other nationwide lexus dealerships. Usually there is a 10% or $100 off when service costs around 750+ as well. Air struts are the only thing that comes to mind when dealing with that kind of service cost from dealerships. Your spark plug quote is also very similar to my local dealers' quotes so it's good that you can DIY or have found a local shop to do it for you.
That's a great deal for labor on that job from your local mechanic. I think my local independent Lexus mechanic is around the same cost for labor or just a bit more.
BTW, the serpentine belt and thermostat are quite simple as DIY projects but since you're going to do the entire TB/WP job, they need to be taken off to access them so it makes sense for you to have them do it all at once.
That's a great deal for labor on that job from your local mechanic. I think my local independent Lexus mechanic is around the same cost for labor or just a bit more.
BTW, the serpentine belt and thermostat are quite simple as DIY projects but since you're going to do the entire TB/WP job, they need to be taken off to access them so it makes sense for you to have them do it all at once.
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The key part is a competent mechanic to do the install. A certified Lexus-Toyota Master mechanic, doing the job you won't worry as much. The $ spent for their experience and familiarity working on your car is well worth it. If the local guy hasn't worked on the UZ engine, that would give me pause.
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Joined: Jul 2010
Posts: 372
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From: CT
An established independent shop though carries insurance for accidents and will make something like that right. You'll know if a timing belt is installed wrong as soon as you pull out of their bay if you're worried about an engine grenading.
Now if you just hired some yahoo off of CraigsList, or some guy that works out of his home then yes, you're probably screwed if he messes up and the engine blows up.
I had an independent shop do a timing belt/water pump along with a bunch of other work, and they "screwed" up the water pump part of the service. When I got home, I noticed a coolant leak. The shop was incredibly professional, had a tow truck at my house quickly, picked it up, and brought it in. It turns out the RTV had not fully cured.
My point is, even with a screw up, I'm glad I didn't take it to a dealership for nearly a thousand more. And I've had dealerships screw up. Multiple times.
A trained mechanic installing a timing belt is very basic, especially on this car.
Now if you just hired some yahoo off of CraigsList, or some guy that works out of his home then yes, you're probably screwed if he messes up and the engine blows up.
I had an independent shop do a timing belt/water pump along with a bunch of other work, and they "screwed" up the water pump part of the service. When I got home, I noticed a coolant leak. The shop was incredibly professional, had a tow truck at my house quickly, picked it up, and brought it in. It turns out the RTV had not fully cured.
My point is, even with a screw up, I'm glad I didn't take it to a dealership for nearly a thousand more. And I've had dealerships screw up. Multiple times.
A trained mechanic installing a timing belt is very basic, especially on this car.
The key part is a competent mechanic to do the install. A certified Lexus-Toyota Master mechanic, doing the job you won't worry as much. The $ spent for their experience and familiarity working on your car is well worth it. If the local guy hasn't worked on the UZ engine, that would give me pause.
With that said, these lexus techs are really not always what we think they are , they have mechanics come and go all the time, they get guys from the local midas, jiffy lube and mr lube and they end up working on your vehicle.
Last time I had my car at the dealer, the so called 'senior tech' working on my sc400 didn't know F- all, I had a loose cam or crank sensor (didn't know it at the time) and he was recommending I swap out all sorts of parts at a cost of over $1500.00, then he wouldn't guarantee it would fix the problem,, on top of that they wanted $300 for that pathetic diagnosis.
I yelled at them and they gave me my car at no charge ,,point of the story is I don't always trust these dealers either, but they do have deep pockets in case they mess up your car, so id rather go with them on anything to do with the engine.
Anything can go wrong even with a simple oil change. The point is any competent mechanic shouldn't have any problem changing the timing belt with the LS. It's a straight forward job. No special tools required. There are tons of of old Honda, Toyota, etc that require timing belt replacement everyday and I am sure most don't take them to the dealer. Busy Indy shops will do a few timing belt jobs every week. The secret is finding yourself a good reputable Indy shop and use OEM parts. I highly recommend replacing the spark plugs while changing the timing belt. Don't wait another 10K miles. The job is much more easier with all the parts removed to access the timing belt especially the passenger side. I bet you can negotiate a good rate for the spark plug job.
Pole Position
Joined: Oct 2008
Posts: 2,875
Likes: 31
From: wi
I just never like to jump around to mechanics for cost so I suggest you find a good indy or dealer and support them. I find my yota dealer will be reasonable with me as I bring them all my service work and oil changes, alignments, tire buys etc on my LS, Highlander and Camry Hybrid for the past 6 years.
I stopped by to check my air pressure Friday, (amazing how hard it is to find a good air machine at a gas station these days) and they told me they where the slowest last month ever with the sub zero weather so I will bring my Highlander in on Monday to keep em busy. My last T belt job on my previouse LS was 650 bucks, my tires are close to tire rack prices, oils changes 11 bucks when I bring my own oil and I get a wash, brake jobs 189 bucks if I don't DYI, tranny drain and fills reasonable and I know some of the Lexus certified techs, Corey and Brady, and tip em on big jobs shake their hands and thank them. I can use any competitors coupons like 10 percent off on the t belt. Your dealers are going to have state of the art equipment I don't want to loose for price. Usually lay off the cookies but a cup of joe, big screen it is a good experience supporting one facility you trust.
I stopped by to check my air pressure Friday, (amazing how hard it is to find a good air machine at a gas station these days) and they told me they where the slowest last month ever with the sub zero weather so I will bring my Highlander in on Monday to keep em busy. My last T belt job on my previouse LS was 650 bucks, my tires are close to tire rack prices, oils changes 11 bucks when I bring my own oil and I get a wash, brake jobs 189 bucks if I don't DYI, tranny drain and fills reasonable and I know some of the Lexus certified techs, Corey and Brady, and tip em on big jobs shake their hands and thank them. I can use any competitors coupons like 10 percent off on the t belt. Your dealers are going to have state of the art equipment I don't want to loose for price. Usually lay off the cookies but a cup of joe, big screen it is a good experience supporting one facility you trust.
Pole Position
Joined: Apr 2009
Posts: 275
Likes: 3
From: Florida
I'll tell you what absurd charges are. Serpentine belt broke and car was towed to a Toyota dealer. Found a broken wire harness in front of engine that cut power to the ignition system. Blah blah blah. Fixed it for 557 bucks including parts. Here's the friggin kicker....built into the computer is a 12% shop supplies charge which in my case came to 39 bucks...I guess they don't add it onto the parts and tax. I asked the SA what they used to replace a belt and fix a wiring harness. Two paper towels? It's not like they are taking a differential out of a car. He didn't know what they used just that it's built into the bill. Not a disposal fee a service shop supply charge! We had a little discussion and I threatened to call Toyota and they told me auto nation owns them. Call them. I told them I will call both. They gave me a free oil change for the 430 after asking me how many quarts it holds. UFB
Now that's an absurd charge.
Now that's an absurd charge.
Pole Position
Joined: Oct 2008
Posts: 2,875
Likes: 31
From: wi
Now days like any service you prolly need to get charges up front and then sign, dicker or walk if you are not sure about an indy or dealer. Go in stone sober say little and treat it like you want to keep yur money. But ya gotta remember everybody has to hit their numbers, there is huge overhead and service writers have to be watched as some work on commission.
$ 536 bucks for plugs. Plugs 15 bucks a piece 120 and 400 to put them in, what is the book alloted hours for that job? I would never go back and I would ask to be taken off all mailings.
$ 536 bucks for plugs. Plugs 15 bucks a piece 120 and 400 to put them in, what is the book alloted hours for that job? I would never go back and I would ask to be taken off all mailings.