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So I was driving home from work one day and everything felt normal. I hit a usual bump that was never even bad to begin with heard like a loud snap. Then my car just started squeaking non stop coming from my rear driver side. Stopped and stepped out to take a look and my rear driver side was a lot lower then before. Figured my coilover just completely took a ****. Got it on a lift today to take a look and saw my spring was legit broken. Will kw replace this for free? Do I have to pay? It’s rusted so not sure if this would be considered a defect or consumer’s fault. Anyone have experience with this?
Been on the phone with KW for a minute.. I see a lot of people praising their customer service, but they are refusing to replace my spring without a charge. They said the spring isn't a warranty item and they said it snapped from the rust and everyday road hazards.
Been on the phone with KW for a minute.. I see a lot of people praising their customer service, but they are refusing to replace my spring without a charge. They said the spring isn't a warranty item and they said it snapped from the rust and everyday road hazards.
Take a picture of the rust, because it looks pretty bad in the photo.
Not knocking KW here, I had KW coilovers on my Subaru a few years back and they performed great the entire time I had them on - but recently there have been reported issues with a couple of strut perches breaking, now a spring breaking and my friend had a leaking strut issue after only about 5K miles (took 5 weeks to get a replacement). I hope these are just isolated cases and not a bigger issue in the quality.
I bought it used, so in total it probably has about 70k miles on them. I tried arguing that its defective but KW was very adamant that the springs aren't covered in any warranty and that this was a rare case. At first they told me I had to wait 3 weeks because it had to come from Germany. I started raising hell, I am not waiting 3 weeks. Then all of a sudden he had a change of heart and said they found extra's in their inventory.
I bought it used, so in total it probably has about 70k miles on them. I tried arguing that its defective but KW was very adamant that the springs aren't covered in any warranty and that this was a rare case. At first they told me I had to wait 3 weeks because it had to come from Germany. I started raising hell, I am not waiting 3 weeks. Then all of a sudden he had a change of heart and said they found extra's in their inventory.
They shouldn't fail like that. Ive heating up old springs and never had the snap like that. So are they warranting them?
Wow that was pretty bad, that rust though Ive never seen anything rust like that in California even cars with double or triple the miles.. It probably rusted through and got weaker then when you hit that big bump it finally gave.
I would call quality on that....
I also noticed those kws don't have independent heigh adjustment?How do you set preload on them, even the budget bc's have independent height adjustment and swift spring upgrade (a necessity imo).
As long as you didnt damage anything else Ive also seen completely failure of the coils cause severe damage to other areas, just get a new kit actually someone on here was selling a stock 2013 suspension.
Wow that was pretty bad, that rust though Ive never seen anything rust like that in California even cars with double or triple the miles.. It probably rusted through and got weaker then when you hit that big bump it finally gave.
I would call quality on that....
I also noticed those kws don't have independent heigh adjustment?How do you set preload on them, even the budget bc's have independent height adjustment and swift spring upgrade (a necessity imo).
As long as you didnt damage anything else Ive also seen completely failure of the coils cause severe damage to other areas, just get a new kit actually someone on here was selling a stock 2013 suspension.
This is not rust related at all. Surface rust occurs all over the belly and suspension of Midwest cars. It never eats through springs unless it is given 60 years to do so. That’s just what springs look like after being driven on salted roads for a while.
To many reported problems for KWs on this platform. I’ll pass.
I hate to be that guy, but buying used suspension parts is always a gamble. With 70k on them, they're at the point where they need to be rebuilt anyways, and since you're not the first owner, expecting them to warranty anything for free is nonsense Even more so when the first owner could have put more miles on them than what they told you, at least in KW's eyes. It does seem to be the second or third issue with them, but other coilovers aren't issue free either. Hope that you can get them fixed for a low cost.
This is not rust related at all. Surface rust occurs all over the belly and suspension of Midwest cars. It never eats through springs unless it is given 60 years to do so. That’s just what springs look like after being driven on salted roads for a while.
To many reported problems for KWs on this platform. I’ll pass.
Yeah and they dont have independent height adjustability even my budget bc coils have them basically your lowering or raising the spring height every time you adjust height on those kw's
KW V3 Spring Snapped
