Is500 shut off while driving
Driver
Joined: Dec 2021
Posts: 51
Likes: 70
From: TN
Visiting from the GS F side. My 2020's low pressure pump went in early June. Towed to Lexus. Waited almost six weeks for the part. Car sat outside the entire time.
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
Post
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
Post
Moderator
Joined: Nov 2016
Posts: 9,612
Likes: 4,801
From: GA
Visiting from the GS F side. My 2020's low pressure pump went in early June. Towed to Lexus. Waited almost six weeks for the part. Car sat outside the entire time.
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
Post
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
Post
That is super interesting how the video in that thread showed the sound suddenly going away after switching gas. I had been running Kroger gas in mine until I realized Kroger isn't Top Tier. (For some reason I had convinced myself it was until I decided to double-check recently. Anyway...) Outside of that, I usually end up putting in Chevron or Quik Trip. I haven't noticed anything, but my car is still a baby with just 4,500 miles.
Driver
Joined: Dec 2021
Posts: 51
Likes: 70
From: TN
Sorry to see this. I agree with you. Lexus should stand behind their products. It's not normal for fuel pumps to just randomly fail. It's one of those things that can literally strand you.
That is super interesting how the video in that thread showed the sound suddenly going away after switching gas. I had been running Kroger gas in mine until I realized Kroger isn't Top Tier. (For some reason I had convinced myself it was until I decided to double-check recently. Anyway...) Outside of that, I usually end up putting in Chevron or Quik Trip. I haven't noticed anything, but my car is still a baby with just 4,500 miles.
That is super interesting how the video in that thread showed the sound suddenly going away after switching gas. I had been running Kroger gas in mine until I realized Kroger isn't Top Tier. (For some reason I had convinced myself it was until I decided to double-check recently. Anyway...) Outside of that, I usually end up putting in Chevron or Quik Trip. I haven't noticed anything, but my car is still a baby with just 4,500 miles.
Right! I came from an E60 550i and that thing was an absolute disaster in terms of maintenance and leaks and ridiculous things breaking, but it never left me on the side of the road.
Lexus should not be allowing this to happen to their customers. This was also my very first dealership experience with Lexus. Not great.
Pole Position
Joined: May 2012
Posts: 2,258
Likes: 1,600
From: CA
Visiting from the GS F side. My 2020's low pressure pump went in early June. Towed to Lexus. Waited almost six weeks for the part. Car sat outside the entire time.
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
They replaced it last week, but it had a 'defective seal', and is now back at the dealer.
Why isn't Lexus recalling these?
There has only been one person on the IS forum with a fuel pump issue, and had the issue twice, so I honestly wouldn't doubt something else is going on. When the only person to have the issue has it twice it's a red flag to me.
Lead Lap
Joined: Nov 2010
Posts: 3,629
Likes: 5,006
From: GA
Sorry to see this. I agree with you.
I had been running Kroger gas in mine until I realized Kroger isn't Top Tier. (For some reason I had convinced myself it was until I decided to double-check recently. Anyway...) Outside of that, I usually end up putting in Chevron or Quik Trip. I haven't noticed anything, but my car is still a baby with just 4,500 miles.
I had been running Kroger gas in mine until I realized Kroger isn't Top Tier. (For some reason I had convinced myself it was until I decided to double-check recently. Anyway...) Outside of that, I usually end up putting in Chevron or Quik Trip. I haven't noticed anything, but my car is still a baby with just 4,500 miles.
Gas-wise, I shudder when I see +good+ cars at ANY grocery store pump. The very idea is just…::shudder::
I only use BP & Shell. If I’m in a pinch, Citgo & Amoco are business cousins to BP. (At least they used to be.) If I’m in a super-duper pinch, then Chevron. Their cleaning additives lower fuel economy. Then again, I’m only getting 3mpg as it is…so I might move them up to simply Pinch Level. 😂
I was going to say the same thing. They seem to address these issues with other models, but are slow as hell when it comes to the IS. 🤬
4th Gear
Joined: Mar 2022
Posts: 4
Likes: 11
From: DC
Resolution?
Hi, OP, did the dealer just replace the fuel pump and things are back to normal? Under warranty?
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
Thread Starter
Driver School Candidate
Joined: Jan 2022
Posts: 15
Likes: 11
From: Fl
Hi, OP, did the dealer just replace the fuel pump and things are back to normal? Under warranty?
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
Yea just replaced the fuel pump, warranty. Took a month though. Pain
Pole Position
Joined: May 2012
Posts: 2,258
Likes: 1,600
From: CA
Hi, OP, did the dealer just replace the fuel pump and things are back to normal? Under warranty?
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
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Racer
Joined: Jun 2021
Posts: 1,869
Likes: 2,331
From: Florida
Hi, OP, did the dealer just replace the fuel pump and things are back to normal? Under warranty?
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
I just had mine die today (LE #25). Hadn’t had any issue till now (15k miles). Spent 2 hours on the side of the road with my 2 kids waiting for a tow. Not how I planned to spend Sunday afternoon. Dealer says it is the fuel pump and not under warranty as the car shouldn’t be run low on fuel (I had 7 miles of range and was in sight of the gas station).
Moderator
Joined: Nov 2016
Posts: 9,612
Likes: 4,801
From: GA
I would 100% fight this and get corporate involved. Ask them to show you where in the owners manual it says you can’t run it “low on fuel”. It doesn’t. And that’s without touching the topic that you probably had 40-60 miles of range actually left when the car said 7 miles because there is a reserve allowance. Not to mention that at this point it’s safe to say that at least a handful of 500s have had fuel pump failures.
2nd gear
Joined: Apr 2019
Posts: 2
Likes: 0
From: VA
IS500 shut off while driving
Today my 2022 IS500 LE w/ 13k miles stalled out on me today while driving. I pulled over, turned car off , then tried to restart but it wont start. Had it towed to Lexus so waiting on what they say.
Rookie
Joined: Dec 2023
Posts: 34
Likes: 59
From: NC
For anyone that's experienced this problem or needed fuel pump replacement, please submit a complaint/report to the NHTSA (https://www.nhtsa.gov/report-a-safety-problem#index). This is how recall campaigns start after enough reports are received.
Even if the problem is exhibited with just a handful of cars right now, keep in mind that most car buyers don't use car forums so there could be many more with this issue that we haven't heard about. There also aren't too many of these cars so even a handful is worrying.
I would also suggest that you mention in your report verbiage that the car "left you and your kids stranded on the side of the road", "shutoff while amidst high speed congested traffic", "had to be towed after you waited for several hours in extreme cold and darkness"...things of that nature.
Even if the problem is exhibited with just a handful of cars right now, keep in mind that most car buyers don't use car forums so there could be many more with this issue that we haven't heard about. There also aren't too many of these cars so even a handful is worrying.
I would also suggest that you mention in your report verbiage that the car "left you and your kids stranded on the side of the road", "shutoff while amidst high speed congested traffic", "had to be towed after you waited for several hours in extreme cold and darkness"...things of that nature.
Last edited by AnotherRandomNPC; Dec 20, 2023 at 05:57 PM.
Lead Lap
Joined: Nov 2010
Posts: 3,629
Likes: 5,006
From: GA
-Front Apron Separation
-O2 sensor
-Fuel Pump
I haven’t experienced either, again thank God, but I feel like they’re hanging over our heads. It was a great idea to post the complaint, the fuel pump issue worries me the most out of the three.