Hello everyone!

I have a 2019 IS 300 F-Sport. I always play music via the usb cable and lately I've noticed the stereo turning off due to the USB connection disconnecting. The reason I know it's the USB port and not stereo is because I noticed the charge sign on my iPhone going away and coming back when it happens (I have tried multiple cables and phones). I am planning to take it in to the dealer tomorrow, hopefully the issues iwill be covered or repaired under warranty since it's only a 2019 car with 16K miles on it.

I do have a couple of questions for you guys here! I have a couple of video recordings of the issue happening since I am worried it may not happen when the Lexus advisor takes a look... does this help? Second, has this happened to anyone else before and are usb issues covered by the warranty?

Any help would be appreciated!

 

^^ That is an interesting problem and to be honest, I ave never encountered that with my current or previous Lexus products (IS and RC) - Have you ever tried putting your music on a USB stick and see if the problem occurs using the USB port? Ironically, I know exactly what you are describing because I have encountered a similar situation with trying to copy music from my laptop onto my MP3 player and what you are describing is exactly what I would have. In this situation, the issue was not the USB port but more an issue with my device. I am not saying this is the case in this situation but why I was suggesting you tried playing the music through a USB stick and test that the port is fine.

Regardless, as a 2019 and with only 16k miles, this should be covered under warranty - Please keep us posted

 

When I bought my used Lexus, the USB port wasn't working at all. The car had two days of the warranty left. I called the Lexus dealer in Marin and he had me come in that afternoon and replaced the part that day.
If they weren't so pricey, I'd have maintenance done there. I did buy a second key fob and had it programmed there. Yes, bring it in and get it fixed.

 

2021 IS 350 with just under 6,000 miles, and I have had intermittent issues similar to what you're describing. Android Auto just randomly disconnects. However, I believe it's just an issue with the way I have the cable plugged in. If I place my phone a certain way, it does not happen. So if my issue is indeed just the USB cable I'm using, it may not be what you are seeing.

 

Sounds more like loose USB connector.