Is repair from Lexus guaranteed?
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Driver School Candidate
Joined: May 2021
Posts: 18
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From: Massachusetts
Is repair from Lexus guaranteed?
Car is out of warranty
I’ve got a creaking coming from the center stack. If the dealer decides they need to replace a part and it doesn’t work, do I still pay the full rate of the repair?
One time with Volvo I had a squeaking steering wheel and they replaced the clock spring for $650. It didn’t work so I brought it back and it turned out it just needed felt. They refunded me $550. I was very impressed.
Wondering if it would be the same with Lexus
I’ve got a creaking coming from the center stack. If the dealer decides they need to replace a part and it doesn’t work, do I still pay the full rate of the repair?
One time with Volvo I had a squeaking steering wheel and they replaced the clock spring for $650. It didn’t work so I brought it back and it turned out it just needed felt. They refunded me $550. I was very impressed.
Wondering if it would be the same with Lexus
Last edited by 2ndrunner; Jun 13, 2021 at 08:02 AM.
Thread Starter
Driver School Candidate
Joined: May 2021
Posts: 18
Likes: 1
From: Massachusetts
Thread Starter
Driver School Candidate
Joined: May 2021
Posts: 18
Likes: 1
From: Massachusetts
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Lexus Test Driver
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I corrected the center stack and misc. trim pieces on my 2021 ES. It was squeak city. Now all is quiet now and the car drives like a solid silent vault.
a shame i had to do this on a 2021 lexus though.
a shame i had to do this on a 2021 lexus though.
Thread Starter
Driver School Candidate
Joined: May 2021
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From: Massachusetts
Lexus Test Driver
Joined: Mar 2016
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Yep felt tape. turned out the issue i needed to felt was a lot simpler /faster than i thought. i went in at the complex HVAC panels/pieces which took removal of a lot of parts. when in reality all it was is the side bolster/knee pads where the driver and passenger knees rest. they pop off and take 30 seconds a side to insulate.
Pole Position
Joined: Dec 2010
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From: SoCal
Yeah you shouldn't have to do this to a Lexus. Disappointing they charged you at all actually. Were they able to reproduce the issue on a test drive before they went to fix it? I always feel like repair shops/dealerships can never reproduce these types of issues when it comes time.
Lexus Test Driver
Joined: Mar 2016
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^you're right dealerships suck at "reproducing" problems. it takes true dedication and time and just knowledge in general to pinpoint noises. the dealer just has no time for that unless it's a known noise/issue.
That's why I tackled my noises on my own in my brand new Lexus. Armrest, center console/hvac, seatbelt anchor/adjuster, and rear seat.
while manufacturers try their best to avoid noises, at the end of the day, these cars are mass produced and designed to be made as cost-efficiently as possible. This means parts are thin, plastics are brittle, and minimal amount of insulating tape is used (tape costs money and time for the line workers to implement) During a production run, manufacturers can usually mitigate known noises after-the-fact and implement assembly changes, if it means reducing exposure due to warranty claims. someone does the math. the end game is max profit.
That's why I tackled my noises on my own in my brand new Lexus. Armrest, center console/hvac, seatbelt anchor/adjuster, and rear seat.
while manufacturers try their best to avoid noises, at the end of the day, these cars are mass produced and designed to be made as cost-efficiently as possible. This means parts are thin, plastics are brittle, and minimal amount of insulating tape is used (tape costs money and time for the line workers to implement) During a production run, manufacturers can usually mitigate known noises after-the-fact and implement assembly changes, if it means reducing exposure due to warranty claims. someone does the math. the end game is max profit.
Thread Starter
Driver School Candidate
Joined: May 2021
Posts: 18
Likes: 1
From: Massachusetts
Yeah you shouldn't have to do this to a Lexus. Disappointing they charged you at all actually. Were they able to reproduce the issue on a test drive before they went to fix it? I always feel like repair shops/dealerships can never reproduce these types of issues when it comes time.
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