IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

Lexus dealer lost contract

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Old Jul 23, 2019 | 04:12 PM
  #1  
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Default Lexus dealer lost contract

Moving over from the ES forum as I see more action here.

Long story short it's going on 4 weeks LFS has no paper work on my new lease.

Called corporate and they are coming down on dealer who has been unresponsive to me for 3 weeks.

Finally after yelling and screaming they tell me they can't locate my contract. And are seeking a solution but constantly blaming LFS for the mixup.


Anyone experience this? I'm disgusted I don't want the car anymore.
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Old Jul 23, 2019 | 07:56 PM
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No but you should check your credit reports to be sure
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Old Jul 23, 2019 | 08:23 PM
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Originally Posted by Rudiculous
No but you should check your credit reports to be sure
Nothing on my credit report.

Pulled a new one and nothing. Finance manger quit. Maybe he lost contract?
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Old Jul 24, 2019 | 04:25 AM
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That stinks. Wonder if he just never filed it and its sitting in his old desk?
Where are you trying to purchase from?
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Old Jul 24, 2019 | 10:17 AM
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Return car to dealer and say you're not making anymore payments on it since there's no contract.. contact an attorney as well
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Old Jul 24, 2019 | 11:59 AM
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Originally Posted by swaangin
Return car to dealer and say you're not making anymore payments on it since there's no contract.. contact an attorney as well
Originally Posted by marcu725
That stinks. Wonder if he just never filed it and its sitting in his old desk?
Where are you trying to purchase from?
In Northern NJ. Been chasing the regional office in New Jersey as well. Have a bad taste in my mouth. And of course my old Lexus was picked up by the bank weeks ago so no chance in getting the back. Money I put down was on a debit card. What to do? Not getting anywhere. Dealer is unresponsive. Trying to avoid confrontation by going In. Looking to get another car from another local Lexus dealer.
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Old Jul 24, 2019 | 12:01 PM
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I had a poor time at Lexus of Edison so when i found the car I wanted, I went out to Chester Springs, PA to get it. (i'm in central Jersey)
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Old Jul 24, 2019 | 12:24 PM
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Do you have a copy of the lease contract? You can provide them a copy of your paperwork as a courtesy, but do not sign a new contract.
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