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Spoke with the sales director, told me to take it a body shop I trust and they would pay for it. Got to say Jim Falk Lexus is really determined to make there customers happy.
it's surprising that they don't want to handle it in house.....
Probably want to keep it off the Lexus damage reports. If damage was done during PDI, and they tried to sneak it by without mentioning it, then that looks bad on them .
