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so i purchased 4 brand new conti DWS06 tires from tirebuyer.com last week. I had them installed last friday morning and it was great. Took a road trip to AC this weekend and coming back thru brooklyn i miscalculated my turn because i sit at the lowest setting in the car and i ran into the curb. I curbed both front/rear passenger Fsport rims, from tire has a like comestic crack above the curbed rims and rear tire now has a piece of rubber hanging loose from it. wtf...
I contacted continental and they said they could replace under total confidence plan. I just need to contact tirebuyer.com. they are asking for pictures and proof that they are really damaged. I sent the below pictures to them and they said I don't see a crack and could you please peel back the piece of rubber so I could see if there are exposed cords.
in my mind, im like WTF. this doesnt even look safe to drive on and i dont want to wait for a bubble or a blow out on the highway.
what do i do if tirebuyer says its only cosmetic and refused to replace?
what do i do if tirebuyer says its only cosmetic and refused to replace?
I would not expect them to have to foot the bill for damage they are not responsible for. Unless you paid for some total replacement plan that covers this type of damage, then anything they do for you here is good will. If they wont replace it free of charge, maybe you can ask if they'll give 1/2 off a replacement. Alternatively, if they do say it's just cosmetic, then just bite the bullet and live with your mistake, or buy a replacement.
The exact thing happened to me only my tire rip was more than an inch. This is something purely cosmetic & damage would have been worse to your rim. I bought some gorilla glue & glued the chunk back together. However, this still bothered me so I just decided to use the other side of the tire. I would look close at the damage. If you can see wires or notice a slow leak then just buy a new tire.
Expecting them to replace it is foolish being that it is your mistake. If you had some type of warranty then possibly. But I agree with Machine13 above.
yes i am currently dealing with tirebuyer.com to have them replace the tires for free, but they ask for alot of proof to make sure it is deemed not fixable before they fix. Would it be wrong for me to say if they denied the replacement that i would like to prevent a blow out and if they didnt replace now, they would need to replace later when it bubbles and even worse blow out on the highway and i could die.
yes i am currently dealing with tirebuyer.com to have them replace the tires for free, but they ask for alot of proof to make sure it is deemed not fixable before they fix. Would it be wrong for me to say if they denied the replacement that i would like to prevent a blow out and if they didnt replace now, they would need to replace later when it bubbles and even worse blow out on the highway and i could die.
Maybe you should "accidentally" run over a nail near the sidewall of the tire. This would deem it unrepairable and they would have to fix it under road hazard.
Good luck on getting that rim fixed. The F-sport rims are difficult to get right with color match and finish.
If Tirebuyer does not work it out for you, just locate a Conti dealer in your area. Or contact Conti directly, you should end up with new tires for free
good news! tire shop who is an authorized dealer for continental took a look at the pictures i sent and they forwarded to their contacts at continental and they will cover 100% of 1 tire and 25% of the other. I took a look at the front tire and its not damaged at all so I think ill just leave as it but the one with the rubber hanging off, they'll replace it for free.
New tires and now curbed
This would deem it unrepairable and they would have to fix it under road hazard.