Inside Chrome Door Knobs - Sewell - ClubLexus - Lexus Forum Discussion

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Inside Chrome Door Knobs - Sewell

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Old 01-16-12, 05:30 PM   #1
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Default Inside Chrome Door ***** - Sewell

Anyone ever replace the black ****/locks with the chrome that sewel sells? Look cool. But not worth if it's a lot of work. Sewell CS is horrible - they don't respond to emails.
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Old 01-16-12, 06:06 PM   #2
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Trashing Sewell's Parts department on this website is not a very smart move. They are first class, take care of problems, price aggresively and care immensely about CL members. I think you should pic your words more carefully and pick up the phone. Two weeks ago I called 3 times and all 3 times someone picked up the phone.

Good luck.
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Old 01-16-12, 06:10 PM   #3
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I replaced mine but it's a weekend job if you want to complete. They look really good!
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Old 01-16-12, 06:16 PM   #4
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Although i love sewell for their aggressive pricing and fast shipping, i do have to admit they can at times be hard to get in contact with. Im talking about PM's and email specifically. It can be a bit frustrating at times. For example i ordered 3 products last week and one of them was on backorder. I emailed them that i would like to get a refund on the product and buy it later since i was leaving the country, but they never responded and sent out the product a few days later. This bothered me a bit. To say their customer service is bad is wrong, but i wish they paid more attention to their emails.
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Old 01-16-12, 06:27 PM   #5
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I wanted the chrome door **** lock but didn't think it's worth it for such a small touch. I agree, their customer service isn't bad but I emailed/PM'ed them like 4 times and only got one reply but at least they did what I wanted.
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Old 01-16-12, 06:35 PM   #6
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Great write up with discussion here:

Closing this thread cause there's tons of info in the thread provided, and this is becoming more of a sewell customer service discussion.
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