ML no longer available without navigation
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Joined: Jul 2004
Posts: 50
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From: South Carolina
Originally Posted by CRB
The customer service specialists are not to blame. They have limited information and are paid to stict with the company script. Car companies have a real interest in keeping the number of diffferent variations to a minimum and Lexus just assumed that if someone was willing to bite on a ~$1000 stereo upgrade that that same person likely would swallow a $4000 package...and in most instances they are RIGHT!!!!
It is the persistant , stubborn guys like dmacneill that get the car they want and will not "take 'em the way they build 'em".
Basicly, the handwriting was on the wall from the begining because the sheets that dealers got listing options showed a stand alone ML and both Edmunds and MSN auto show ML being a standalone. IMO, Lexus just decided to keep the information of thier website and told the customer service reps to push the package (ML + NAV) to rake in a bit more profit and limit the "standard build" variations from the factory.
It is the persistant , stubborn guys like dmacneill that get the car they want and will not "take 'em the way they build 'em".
Basicly, the handwriting was on the wall from the begining because the sheets that dealers got listing options showed a stand alone ML and both Edmunds and MSN auto show ML being a standalone. IMO, Lexus just decided to keep the information of thier website and told the customer service reps to push the package (ML + NAV) to rake in a bit more profit and limit the "standard build" variations from the factory.
Thread Starter
Lexus Test Driver
Joined: Oct 2005
Posts: 917
Likes: 0
From: NY
Well, I finally got a response (NOT from Tyrone. I wonder if he was fired, haha...)
Funny that he recommends we "visit the website" for up-to-date information, when the website is obviously wrong about this too...
Response (James McGee) 02/23/2006 04:19 PM Dear Customer:
Regarding the VIN, J**************54, that you provided to Lexus Customer Satisfaction, our records indicate that this is a 2006 IS 250 equipped with the Mark Levinson Premium Package, without the Navigation System.
We apologize for any confusion. Vehicle options and packages vary geographically and will also change due to production cycles. We recommend that you visit our website to see what options and packages are currently available in your location. You can also contact your Lexus Dealership to assist you with finding the Lexus IS 350 with the packages you are seeking.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time.
Sincerely,
James McGee
Lexus Customer Satisfaction
Funny that he recommends we "visit the website" for up-to-date information, when the website is obviously wrong about this too...
Response (James McGee) 02/23/2006 04:19 PM Dear Customer:
Regarding the VIN, J**************54, that you provided to Lexus Customer Satisfaction, our records indicate that this is a 2006 IS 250 equipped with the Mark Levinson Premium Package, without the Navigation System.
We apologize for any confusion. Vehicle options and packages vary geographically and will also change due to production cycles. We recommend that you visit our website to see what options and packages are currently available in your location. You can also contact your Lexus Dealership to assist you with finding the Lexus IS 350 with the packages you are seeking.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time.
Sincerely,
James McGee
Lexus Customer Satisfaction
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