Navigation broke during service
10-29-11, 06:56 PM
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Navigation broke during service
Hi,
I have a 2006 IS350. Recently I had a red check light and had to drop my car off at a Lexus dealer to check out what's going on. After a couple days, I received a call and was told that one of the tire pressure sensor was bad. I then gave the okay to have it replaced. I paid about $600 for this.
After I picked up my car and was on my way to work, I noticed the nagivation rebooting itself on and on. I then called up that dealer and dropped my car off again for it to be checked out.
About a day later, I was told that some ICU for my NAV stopped functioning and that it costs roughly $2k to replace it.
I've been going back and forth with the service manager because he thinks I have to pay for it and that it's just a coincidence that it broke while it was being serviced for something else. I on the other hand insist that they have to cover that because something happened while it was being service.
Does anyone have some inputs for what I should do and how i should escalate this matter?
When the car gets serviced and diagnosed for failure isolation, do they touch the NAV?
I'm so frustrated.
Thanks very much for your inputs
Chau
I have a 2006 IS350. Recently I had a red check light and had to drop my car off at a Lexus dealer to check out what's going on. After a couple days, I received a call and was told that one of the tire pressure sensor was bad. I then gave the okay to have it replaced. I paid about $600 for this.
After I picked up my car and was on my way to work, I noticed the nagivation rebooting itself on and on. I then called up that dealer and dropped my car off again for it to be checked out.
About a day later, I was told that some ICU for my NAV stopped functioning and that it costs roughly $2k to replace it.
I've been going back and forth with the service manager because he thinks I have to pay for it and that it's just a coincidence that it broke while it was being serviced for something else. I on the other hand insist that they have to cover that because something happened while it was being service.
Does anyone have some inputs for what I should do and how i should escalate this matter?
When the car gets serviced and diagnosed for failure isolation, do they touch the NAV?
I'm so frustrated.
Thanks very much for your inputs
Chau
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10-31-11 10:42 AM